SuburbanRVparts/FurrionRVparts Reviews 770

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers found the ordering process to be easy and convenient, with several highlighting the website's user-friendliness for finding specific parts. People frequently praised the fast shipping and timely delivery, noting that parts often arrived quickly and in good condition, fitting perfectly and working as expected. However, some customers experienced issues with delivery, including long wait times, lack of tracking information, or receiving orders that were incomplete or never arrived. A few reviewers also received defective or broken parts, or encountered difficulties with the website's login or password reset functions.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and availability. While many customers praise the... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast shipping, with... See more

Order

Reviewers highlight ambiguous aspects of order. While many customers found the ordering process easy, fast,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality of... See more

Website

Users describe ambiguous interactions with the website. Many customers found it easy to navigate and locate... See more

Based on these reviews

Rated 4 out of 5 stars

Well I'm a the web experience is as good as it can be ....I purchased a new furnace cage or frame ....but why don't you sale the rear door or cover plate with the vent holes ...even with the cage or t... See more

Rated 4 out of 5 stars

I found my part easily in your website, it was shipped and delivered I. A timely manner, the only room for improvement was the lack of actual tracking, I had no idea when it would arrive. It arrived l... See more

Rated 5 out of 5 stars

Part shipped OUT fast by seller. Can’t say much for USPS. But company responded quickly and honestly to my emails. Part did not fix problem, so I will be ordering from Suburban again……soon 😁

Rated 5 out of 5 stars

Two internal clips for Suburban propane stove in 2012 Rockwood Freedom Camper fit perfectly. Burner cover of stove now safely secured again.

Rated 5 out of 5 stars

Part needed was in stock, price was reasonable, shipping, while expensive was next day air and arrived on time. Can't complaint. Part worked as it is supposed to .

Rated 5 out of 5 stars

Easy to order. Fast delivery. I’m an RV Tech and I’ve ordered several times from the Suburban site. No issues. Good communication.

Rated 5 out of 5 stars

I'm an RV Tech, so having a good source of parts is important to my business and my customers. That's why I chose Suburban parts.

Rated 5 out of 5 stars

This site had the exact replacement parts needed to repair the water heater. Very easy to order and received quickly.

Rated 5 out of 5 stars

Ordering was easy, the part arrived in good time and in good order. It fits perfectly. So I'm very happy with Suburban.

Rated 5 out of 5 stars

Got a furnace replacement core. Quick shipping. Well packed. Installed in minutes.

Rated 1 out of 5 stars

I still have not received my order. I ordered it one week ago today the next day I got an email stating the order was sent but there was no tracking number on this order. I tried to log in to the w... See more

Rated 1 out of 5 stars

I purchased a grill and needed a part to connect which was available on the website but a week after I ordered you sent me a message stating it was as discontinued. I AM EXTREMELY DISSATISFIED. The gr... See more

Company replied

Rated 1 out of 5 stars

Bought a Furrion Refrigerator from the Back In Mid Febuary. Intsalled it and to out for the first time last weekend. The refrigerator would not stay cold in the frig. compartment. even got a tech to c... See more

Company replied

Rated 5 out of 5 stars

I have been trying to get this part from my dealer for over 6 months (under warranty). After many excuses, they now said it was on backorder. Found the exact part by looking at parts diagram and part... See more

Rated 1 out of 5 stars

These people suck it large -I ordered a furnace online pay for it to be overnighted which they didn’t overnight. It called me three days later told me they wanted another $150 because the system made... See more

Company replied

Rated 5 out of 5 stars

I had a little trouble on my part trying to place my order. They were very helpful and answered all my questions quickly and had patience with me. Very nice customer service and the part was exactly a... See more

Rated 5 out of 5 stars

It was easy to find the correct motor on the website. The motor shipped fast and arrived in good shape.

Rated 5 out of 5 stars

I ordered a control board from Amazon and it was defective. I found this site and ordered one here. It worked right away.

Rated 5 out of 5 stars

Easy and convenient order process. Incredibly fast delivery. The order almost beat me home.

Rated 5 out of 5 stars

Quick easy parts. Price point was also great. Received fast and exactly what I was looking for.

Rated 5 out of 5 stars

You had what I needed, the order was correct, and shipping was prompt.

Rated 1 out of 5 stars

Ordered a part on June 25. Contacted company via website to check status of order. No response. Texted company to check on status of order. No response. Now July 10th No part and No response. Will n... See more

Rated 2 out of 5 stars

The advantage is, the company sells high quality parts. But man! Their website has problems. Paying through PayPal proved to be impossible. PayPal popped up and that part went as usual, then the... See more

Rated 1 out of 5 stars

4 weeks wait for a furnace cabinet is horrible. I paid up front with the expectation of getting the part in a timely manner I'm at a loss just waiting and waiting.

Rated 5 out of 5 stars

On line ordering was straight forward, pricing and shipping reasonable.

Rated 1 out of 5 stars

Very terrible customer service. Our part came in broken. And let me say it wasn’t their fault, it was shipping. I had to email the company. I tried calling because I’m not that fluent with emailing. I... See more

Rated 1 out of 5 stars

As it turned out, the part I ordered was not needed. I wanted to return the box (which HAD NOT been opened) for a cash refund but was told that you would not do that. You only offered a store credit... See more

Company replied

Rated 1 out of 5 stars

Part arrived broken. Would like to exchange this one for another unbroken part. The crack runs through the sprue which is where the plastic is injected into the mold.

Rated 1 out of 5 stars

I ordered a new door for my Suburban oven. It took three months to get here. When it got here the glass in the door was upside down. I contacted them and have been trying to get it replaced since t... See more


Company details

  1. RV Supply Store

Written by the company

An online retailer for all things Suburban. We can help you locate and purchase any parts you may need for all things Suburban MFG including water heaters, furnaces, stoves, fire pits and all things associated.


Contact info

4.0

Great

TrustScore 4 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 27% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I haven’t received my product and can’t…

I haven’t received my product and can’t get a response back. No tracking number, can’t talk to nobody. Keep getting emails to rate product so I’m finally going to rate it 0. Could be great product but I don’t have it. Will never order from this company again. 40.00 down the drain

29 March 2026
Rated 5 out of 5 stars

Quick turnaround and exact part

I have been trying to get this part from my dealer for over 6 months (under warranty). After many excuses, they now said it was on backorder. Found the exact part by looking at parts diagram and part number on the knob and found it on your site in a few minutes. Received in a few days. Great experience!

30 March 2026
Rated 5 out of 5 stars

Great service and products…

I had a little trouble on my part trying to place my order. They were very helpful and answered all my questions quickly and had patience with me. Very nice customer service and the part was exactly as described. Thank you for excellent service and products.

25 March 2026
Rated 1 out of 5 stars

Yeah it's me again after finally…

Yeah it's me again after finally getting an email telling me that the part had been returned because the site that I had put down is my address was vacant. I find that hard to believe they told me it had been returned to the facility and after I gave him a PO box to send it to it actually arrived the very next day. Customer service is terrible. Absolutely terrible. They don't reply to your emails, text messages from the number that they give and then lie to me and tell me that I received a tracking number and maybe it went to my spam inbox. Neither did I receive it in spam regular email or on the website that I had to sign up with in order to see and look at my order. I hate that this is the only company that will carry a part for me that I can get and with all of the other complaints about paying extra the $3.99 for 3-day shipping and then they still didn't receive it or a tracking number. What's going on with our world? Why do we accept this and shame on you as a company you stink and I hope I never have to use you again

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Stellar Place to shop!

Prompt service, Great ability to adjust on the fly, a website that you can clearly navigate, parts of a better quality than the origional so far knocking it out of the park.

24 November 2025

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