What started off as a frustrating subscription billing problem with Submagic I contacted customer service through their website's online chat portal. I thought, "Oh great. I am going to get an automa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using SubMagic for a while now, and it’s completely changed my creative workflow. The AI tools save me hours of editing, and the captions are always on point. But what really makes Su... See more
Company replied
As someone who is a sole entrepreneur, submagic has saved me at least 1H editing each video. Much cleaner interface. I pop my edited video in, captions generate in a sec and accurate. i review, expo... See more
Company replied
I had a billing issue recently and reached out to Submagic’s support team. Delton assisted me, and the experience was exceptional. He quickly understood my situation, explained clearly what ha... See more
Company replied
Company details
Written by the company
Elevate your videos with AI-Powered subtitles like Alex Hormozi style 🚀 SubMagic is a tool that uses artificial intelligence to create the most captivating subtitles in just two minutes. Upload the video, adapted, subtitles, and upload your video, ready to be published on social networks. Empowering creators to shine 🧡
Contact info
10 rue du colisée, 75008, Paris, France
- +12053748302
- david@submagic.co
- submagic.co
4.6
Excellent
775 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
“We received a very quick response from…
“We received a very quick response from the team, they helped us solve our issue, and we can only recommend them.”
19 September 2025
Unprompted review
Reply from Submagic
Thank you for sharing your experience.
We’re happy our team was able to help and that you had a positive experience. We’re always here to support you whenever needed.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Great company!
I had a very small issue that I needed help with and Stefan was very helpful and responsive. He took care of it in just a few minutes. Been using submagic for years now!
18 September 2025
Unprompted review
Reply from Submagic
Thank you for sharing your experience.
Our team is always here to ensure your video editing stays easy and smooth. We’re always here to support you.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Great service and comprehension from…
Great service and comprehension from the service!!
17 September 2025
Unprompted review
Reply from Submagic
We really appreciate your kind words.
It’s wonderful to know our service was attentive and supportive.
We’re always ready to assist you.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Great tool for Videos
It´s a great tool for making videos, and the moment I had some issues with the platform, the help agent made it super easy,
3 September 2025
Unprompted review
Reply from Submagic
Thank you for sharing your experience.
We’re glad Submagic has been helpful for your video creation, and even more so that our support team could assist you quickly when needed.
Your success is our priority.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Submagic and their team are the best!
Im a user on submagic and i use it daily for my videos, flawlessly. In the rare cases that i had a problem through the year (2 or 3 times), the people from the support team were always there and helped me. I got solutions in under 10 minutes! They're the best!
3 September 2025
Unprompted review
Reply from Submagic
Thank you so much for your incredible feedback.
It means a lot to hear that you use Submagic daily and that it's running smoothly for your videos. We're especially glad our support team could help quickly those few times you needed us. Getting you a solution fast is always our goal.
We're here whenever you need us. Thanks for being such a dedicated user.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Good service
Good service, customer service is quick when you need them.
2 September 2025
Unprompted review
Reply from Submagic
We’re glad to hear that you had a good experience and that our customer service was quick to support you when needed. If there’s ever anything more we can do, don’t hesitate to reach out. We're always here to help.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
You make my live isier and faster at…
You make my live isier and faster at editing videos.
You do upgreat fast and give me more and amore oportunities, as music, trim, and more. Great comunication!
2 September 2025
Unprompted review
Reply from Submagic
Thank you so much for your amazing review.
We're thrilled to hear that we’re making your video editing easier and faster. That’s exactly what we aim for.
Our team works hard to bring you fast upgrades and powerful tools like music, trim, and more, so you can create your best content yet.
If you ever need anything or have more ideas, we're just a message away. Keep creating, we’re here for you.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
First time usage
Hey guys, you are doing really great. I really like your product, it makes video editing really smooth, especially with cpations and b-rolls. There is one small point i would like to add, that might improve UX, it's about safari usage. There is some issue with preview uploaded video in safari (screen became black and no audio), but in chrome it works good!
The other thing that i feel like will be nice to have is an opportuinity to chenge specific word color, because in some captions styles - there is option to change onlye primary/secondary and so on colors, but not color of some specific word or i just missed that point. Anyway, product is great overall, simple to use (i figured out like in 15 minutes to use it) and cover all my requests that i was looking for
30 August 2025
Unprompted review
Reply from Submagic
Thank you for sharing your experience! We’re thrilled to hear that Submagic is making video editing smooth and easy for you, especially with captions and B-rolls.
We appreciate your suggestions about Safari preview and word-specific color options. Feedback like yours helps us improve the product and user experience even further.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Great app for video editing, but customer support could be better
I’ve used Submagic for about 7 videos now (both on the standard and pro plan), and overall, the app is excellent. It’s simple, intuitive, and delivers high-quality results. I especially love the Alex Hormozi-style captions & pro stock videos. They make it easy to create that kind of engaging video instantly.
The downside is on the customer service and subscription side. Upgrades to a higher plan happen instantly, but cancellations and refunds can be much slower, and in some cases, the cancellation option isn’t available if there are payment or subscription issues.
When I finally connected with Mohammad, he was very helpful, listened carefully, resolved my complicated issue, and instantly processed my refund. My advice: try to get in touch with a specific representative if you need help.
Overall, the app itself is fantastic. If they improved responsiveness in customer service and streamlined the cancellation/refund process, it would be near perfect.
30 August 2025
Unprompted review
Reply from Submagic
We really appreciate you taking the time to leave such thoughtful feedback! It’s great to hear that Submagic is helping you create engaging videos easily, and that Mohammad provided helpful and timely support with your refund.
We’ll take your comments on customer service and subscription processes to heart as we work to make everything smoother for our users.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Terrible experience, customer service, and refund policy
I don’t usually leave these kinds of reviews, but this experience was bad enough that I feel like people should be warned before wasting their money.
I signed up for Submagic’s Pro plan because I specifically needed a few of the features. I uploaded one single video just to test them and immediately realized the product doesn’t work the way they lead you to believe. It was basically useless for what I needed.
I asked for a refund right away, since all I did was upload one file (no edits, no exports, nothing). Their response? No refunds, because apparently just uploading your own video locks you into paying full price.
That’s a pretty shady policy. If you’re considering signing up, know that once you even test it, your money is gone.
29 August 2025
Unprompted review
Reply from Submagic
Thank you for sharing your experience. We’re sorry that the product didn’t meet your expectations and that our refund policy caused frustration. We understand how this situation could be disappointing and appreciate your feedback, which helps us improve our service and communication.
If you’d like to discuss your case further, our support team is always available to assist.
Please feel free to reach out on the help live chat and request for Stefan's presence and we will work on making it right.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Terrible experience, customer service, and refund policy
Terrible experience, customer service, and refund policy
I'm not one to leave bad reviews, but I felt the need to leave this one for anyone considering trying the product to see if they like it.
I signed up for submagic with the most expensive plan option because I needed a few specific features. I uploaded one video to test it out the features and realized the product did not work as I was lead on to believe. I then immediately asked for a refund since all I did was upload 1 file (didn't even edit or export anything) and they said they don't offer refunds since I uploaded my own video to the account.
EDIT: After posting this review and going back and forth with their customer support they decided to make an "exception" and give me the refund.
Adjusted from 1 to 2 stars and thought I'd give updated context.
23 August 2025
Unprompted review
Reply from Submagic
We appreciate you taking the time to share your experience. We’re sorry to hear that the product didn’t work as expected and that our refund policy didn’t align with your situation.
Our team is always here to help clarify any issues or questions you might have. Your feedback is valuable as we continue improving our service.
Update: We've went forward with the user request and for the user and made everything right by them, it seems that there was a misunderstanding that was cleared up.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
great people
27 August 2025
Unprompted review
Reply from Submagic
We really appreciate your feedback! It’s wonderful to know our team made a great impression on you.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
I've been editing for over a decade and…
I've been editing for over a decade and love the caption generation and editing features on Submagic. Super easy and honestly, fun to use! But that's not the reason for my review.
I was dealing with some technical issues. Their team quickly and effectively helped me through the problem. I'll be using Submagic exclusively from here on out.
27 August 2025
Unprompted review
Reply from Submagic
We really appreciate you taking the time to leave your feedback! It’s fantastic to hear that Submagic makes captioning fun and easy, and that our team provided fast and effective support when you needed it.
Your kind words motivate us to keep delivering both a great product and excellent service.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Support was very helpful and got me…
Support was very helpful and got me through my confusion very fast
26 August 2025
Unprompted review
Reply from Submagic
Thank you for your feedback! We’re glad to hear our support team was able to help you quickly and guide you through your confusion.
It’s great to know our team made the process smooth and easy for you!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Keep plugging at it!
I think the first thing to know is they really listen and you get very helpful service support which is har to find in our industry. Ultimately the solution has saved me so much time delivering Shorts to the World of Music ... great job SubMagic team!!!
J.Randall Studios
25 August 2025
Unprompted review
Reply from Submagic
Thank you so much for your feedback! We’re thrilled to hear that our team’s support has been helpful and that Submagic is saving you time delivering Shorts to the World of Music.
It means a lot to know our tool and service are making a real difference for you!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Best caption software for all…
Best caption software for all languages. Great customer support!
25 August 2025
Unprompted review
Reply from Submagic
Thank you for your feedback! We’re thrilled to hear that you’re enjoying Submagic for captions in all languages and that our customer support has been helpful.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
Beware: no refunds of any kinds. Scammers!!
Paid for the lowest paid plan. I didn't like the app, and decided to cancel and get a refund less than an hour later after being charged. Beware: they don't do refunds of any kind. Stay away from these crooks.
15 August 2025
Unprompted review
Reply from Submagic
We appreciate you taking the time to leave your feedback. We’re sorry this experience didn’t meet your expectations. While our subscription policies are designed to ensure fairness and clarity, our support team is always available to discuss your situation and help where possible.
Please contact us on the help live chat so we can assist you further. Reach out and ask for my presence and I'll gladly assist in making it right.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
“My experience was great
“My experience was great! Very quick response and excellent support from Mohamed.
19 August 2025
Unprompted review
Reply from Submagic
Thank you for your feedback! We’re thrilled to hear that Mohamed provided quick and excellent support, making your experience great.
We really appreciate you sharing your kind words!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
great customer service
I had a payment issue that in hindsight might have been my own fault, and they worked with me very well. The product itself is fantastic, happy premium member!!
17 August 2025
Unprompted review
Reply from Submagic
Thank you for sharing your experience! We’re glad to hear our team was able to assist with your payment issue and that you’re enjoying Submagic as a premium member.
It’s wonderful to know the product is helping you so effectively!
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
App works great with a lot of features and it works very fast and easy.
There was something wrong with my payment and they fixed it quite easily, the guy who helped me Stefan, was very kind and found a solution.
Also, the app works great with a lot of features and it works very fast and easy. If you're looking to edit your video's fast and delicate, this is the place to be.
15 August 2025
Unprompted review
Reply from Submagic
We really appreciate your feedback! It’s great to hear that Stefan provided helpful support and that the app’s fast and feature-rich design is making your video editing process easier.
Your kind words motivate us to continue delivering excellent tools and service.
Warm regards,
Stefan
Customer Success Specialist @ Submagic Team
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