Studentuniverse Reviews 688

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Scammers. I made a booking with seat selection and paid in full. At first, they didn't acknowledge my payment. Eventually they got in touch with my booking details - but no seat selection. And t... See more

Rated 1 out of 5 stars

At a minimum the travel agency should follow the airlines no fee 24 hour cancellation policy. It’s disappointing to know that had I booked directly with the airline that I could have made a change to... See more

Company replied

Rated 1 out of 5 stars

Scammers. Absolute scammers. I booked my flight home as I urgently needed to go home. I did not receive any ticket until AFTER check-in closed, so I lost my flights. Tried to contact StudentUniverse f... See more

Rated 5 out of 5 stars

Booked a flight from LHR to Chicago and the process was seamless. At first was skeptical about the ridiculously cheap prices despite the proximity of travel date, was amazed when I called to confirm w... See more

Company details

  1. Airline Ticket Agency

Written by the company

StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including United Airlines, British Airways, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015.


Contact info

2.2

Poor

TrustScore 2 out of 5

688 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Clear flights and fares information

The flights and fares are clearly presented. It was easy to search and make a flight booking. Promo code could be applied successfully. The breakdown of fares, rebate and promo discount are clearly displayed before making payment. Response was prompt upon purchase. Overall very good experience.

9 March 2023
Unprompted review
Rated 4 out of 5 stars

Great Customer Service!

I wanted to change my flight and I called the customer service by phone. And they are so helpful, I am very satisfied! Just had to wait 2 mins over the phone while they did the changes. Also I only had to pay the price difference for less than 2 dollars so overall it has been a good experience for me!

7 March 2023
Unprompted review
Rated 5 out of 5 stars

Very happy camper!

I have read many reviews, and I was very hesitant to buy from this company, I was booking a month in advance from Clt to Rome, I found a really good deal on Studentuniverse, a direct flight back from Rome with a price much cheaper than flights with multiple stops. I purchased the ticket, the next morning, I received my ticket, I checked with the airline, everything is legit. end of story! No scam, no bate and switch.

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Customer service is so quick and…

Customer service is so quick and amazing. All my questions were answered. I felt so comfortable booking my trip knowing that any concerns are addressed quickly. Will definitely book through student universe again!

28 February 2023
Unprompted review
Rated 2 out of 5 stars

Dumb "club"

Prices are okay, but WHY do you need to create an account and sign up for newsletter BEFORE you are told that "sorry you are not eligible for this trip"
Let me know BEFORE so I don't waste my time.
Also these "exclusive" websites should be left out by default from sites like momondo.

9 February 2023
Unprompted review
Rated 2 out of 5 stars

I paid extra for the better support - but they don't want to speak with me

I paid extra for the better support, which I think is a fine choice.

Now, I want to extent my stay - which of course means that my flight has to be changed.

Back and fourth - they apparently don't want to speak with me it seems. They have given me 2 phone numbers, which does not seem to be real. I sent them a mail telling them this - to which they responded "give me your phone number and we will call you".

I gave them mine as well as my friends, so I would make sure not to miss a call...

They did not call. Then I got a mail from studentuniverse telling me that "they were not able to get a hold of me" (?) so now they would try to call me they day after.

Also changing your flight costs 195$+extra fees. I probably can't stay any longer since StudentUniverse won't help me. Now they don't answer me at all.

2 stars since the website is good and easy though, as well as the prices. I just wish the support was helpful even when you pay extra.

Update: A guy called while I was writing this, ironically. He stated who he was, and if he is speaking with Gustav. I said yes, and he hung up...

Obviously I have proof of all of this if needed.

2 February 2023
Unprompted review

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