Studentuniverse Reviews 688

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Scammers. I made a booking with seat selection and paid in full. At first, they didn't acknowledge my payment. Eventually they got in touch with my booking details - but no seat selection. And t... See more

Rated 1 out of 5 stars

At a minimum the travel agency should follow the airlines no fee 24 hour cancellation policy. It’s disappointing to know that had I booked directly with the airline that I could have made a change to... See more

Company replied

Rated 1 out of 5 stars

Scammers. Absolute scammers. I booked my flight home as I urgently needed to go home. I did not receive any ticket until AFTER check-in closed, so I lost my flights. Tried to contact StudentUniverse f... See more

Rated 5 out of 5 stars

Booked a flight from LHR to Chicago and the process was seamless. At first was skeptical about the ridiculously cheap prices despite the proximity of travel date, was amazed when I called to confirm w... See more

Company details

  1. Airline Ticket Agency

Written by the company

StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including United Airlines, British Airways, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015.


Contact info

2.2

Poor

TrustScore 2 out of 5

688 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Pricing issue on the website

Hi, why when I try to book a flight the final price is always double than the advertised one?

15 September 2022
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Hi, could you try the following options: 1. switch to another device (or web/app), 2. double check the number of passengers is one, 3. log in your account and search again? If you still encounter the same issue, feel free to record your screen and share it to customerfirst@studentuniverse.com, and we will look into the issue. You could request a promo code as appreciation from us!

Rated 1 out of 5 stars

Not worth the savings

Student Universe is great for discounts until there are any issues with the flight. I added no questions asked travel insurance to my flight and they have done nothing to refund the money. They notified me after requesting a refund that the travel insurance is provided through a third party. The third party makes you jump through many hoops and after one month the refund is no closer to getting back into my account.

31 August 2022
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Hi, sorry to hear that. We understand it can take some time for a refund after filing a claim. We can only help you change/cancel your flight/hotel bookings under the airlines'/hotels' policies. We would recommend you follow up with an agent from the insurance company again and request expedite processing. Thank you.

Rated 1 out of 5 stars

You have to fight to use your credit

You have to fight to use your credit. Anyone that planned to study abroad in 2020-2021 good luck trying to use your credit. Even if you finally fight with them and they let you use the credit it has be used for ONE flight! So if you are no longer planning to go abroad it is difficult to use the money. I ended up loosing a lot of money but better than wasting it all. Student Universe do a better job of assisting students that don't have money to lose.

24 August 2022
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Hi, we are sorry about your experience. We understand how hard it was during the pandemic: we had to let go some of our best employees, we witnessed our family and friends got terribly sick, we took 12 hour shifts to help customers cancel/change their booking... However, when it comes to the use of credit, we wish we could determine the rules regardless what airlines say. We could only wish; it is the airlines that make the rules, such as the use in one booking. We could only try to get better deals from different airlines so you could save a bit more instead of paying the full price. If you have other concerns, please contact the airline and address the issue. We are sorry, and we will always do our best to assist.

Rated 5 out of 5 stars

Favorite Flight Booking Interface

As a longtime user of Student Universe, I can fully endorse that they are the best forum I have found for booking flights. 90% of the trips I have taken in the last few years have been booked through Student Universe because I always check their offers first and they just tend to be cheaper.

Their website is well organized, streamlined, and easy to understand. They are diligent about promoting discounts and promo codes for users and even send follow-up messages to support travel plans!

Finally, Student Universe offers great customer service. Their staff is friendly and patient when making changes or accommodations. They have helped me in getting out of some inconvenient or accidental bookings, and they are always so professional about it!

19 August 2022
Unprompted review
Rated 1 out of 5 stars

Beware of Information Selling and Storage

To begin, I do appreciate their prices and student-oriented packages as well as pretty good customer service that answers with a human on the phone every time within a few minutes. However, I had two bookings that went awry and received no compensation for cancellation and seat changes. Three months later, I found out that Student Universe had stored my credit card information and began charging me for subscription fees (that I did not consent to) and random ubiquitous charges that weren't quite explained. After just a few months they will still have your credit card on file, but they won't store your flight confirmations and bookings. How does that make sense? Make sure you opt out of them selling your information at the bottom of the website too! Although they DO offer legit tickets and bookings, I would NOT recommend this company at all. Kiwi.com has FABULOUS deals, great customers service and better communication with more transparency.

Be Aware and Block Them From Your Bank Once The Transaction is Final! Pay attention to information selling disclosures and consider getting full-refund insurance (or simply don’t use them)! They have shady subscriptions that you don’t consent to and customers service is trained to answer questions about information selling and storage.

14 August 2022
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Hi, we appreciate your kinds words at the beginning. We do not store any credit card information and we do not charge subscription fees. You can subscribe to our emails for free, and being a StudentUniverse member is free too. Could you share more details about your case to customerfirst@studentuniverse.com? Thank you.

Rated 1 out of 5 stars

HUGE SCAMMMM!!!!!!

HUGE SCAMMMM!!!!!!! They can't even match the price displayed on the web site.
I tried to book a flight but i received an error message. I call to solve this issue. 1 minute after my call them the price increased due to extra fees.

9 August 2022
Unprompted review
Studentuniverse logo

Reply from Studentuniverse

Hi, sorry that your booking was not successful while your friends' was. As you may know, our fare update comes from the airline itself that is why our system checks for the current ticket price when you hit "select". Please note that prices are dynamic and may fluctuate in accordance with airline inventory. Purchasing flights online are on a first-come-first-serve basis. We cannot guarantee the fares and seats unless they are charged and ticketed. We could offer you a promo code for you next use to save a bit as courtesy. Please contact our customer service if you have any concerns. Thanks.

Rated 5 out of 5 stars

Nice first experience and very helpful customer service

I contacted the customer service that is located in USA while I'm in Egypt and they answered very quickly and helped me a lot. Even when the call went down, they re-contacted me themselves. It is a very h helpful customer service. The booking experience is also straight-forward for those who have their first booking experience. Thank you.

6 August 2022
Unprompted review

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