I had some challenges with my booking, but I want to highlight how incredibly helpful Suzi from Student.com was. He took the time to follow up with me, checked in regularly, and made sure everything... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had many doubts and questions at the beginning, but a very kind and helpful representative named Suzi assisted me. She answered everything quickly, clearly, and in a very organized way. I’m still... See more
Company replied
As an international student who received my visa quite late, I am very pleased with student.com for attending to my needs and ensuring I am able to get an accommodation on time at Dublin Nest. I am al... See more
Company replied
I would like to express my appreciation to my experience manager Dineshkarthik, who reponses to my questions fairly quickly. I could not access the vimeo on the website so he sent a youtube link to me... See more
Company replied
Company details
About Student.com
Written by the company
Student.com - Find your perfect home
Written by the company
- We are here to help you find your perfect home away from home at university.
- With over 1.25 million student beds listed in 500+cities and over 135 countries, we are here to find your student accommodation no matter where you want to study.
No Hidden Fees, No Charges
Here to help you every step of the way
No hidden fees, no charges, Student.com provides a totally free service to help you every step of the way when booking your student accommodation.
Contact info
124 City Road, EC1V 2NX, London, United Kingdom
- 0800 652 4582
- contact@student.com
- student.com
4.6
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. They always give you suggestions and follow up your case.
18 April 2025
Unprompted review
Reply from Student.com
Thank you for your feedback! We strive to provide excellent service, and we’re delighted to hear that you found our support helpful. We always aim to give proactive suggestions and diligently follow up on cases to ensure our customers receive the best assistance possible.
If there’s anything else you need or any further assistance required, feel free to reach out. We’re here to help!
contact with Dineshkarthik
I have been in contact with Dineshkarthik, experience manager. He answered all my questions quickly, thank you!
20 May 2025
Unprompted review
Reply from Student.com
Thank you for your kind words! We’re so pleased to hear that Dinesh was able to support you and respond to all your questions quickly. We’ll be sure to pass along your appreciation to him. If you need any further assistance, feel free to reach out — we’re always here to help!
I really appreciate for his help and may him successful in his life . Keep going then ☺️💪
I really appreciate for that . The man who name Suzi he really help me a lot . He tried to find the accommodation for me as soon even at the night time . I really happy with that and wish him the best of luck.
Warm Regards
Oeng Haing Meng (John)
19 May 2025
Unprompted review
Reply from Student.com
Thank you so much for your lovely message! We’re thrilled to hear that Suzi was able to assist you so quickly and even went the extra mile to help during late hours. Your appreciation means a lot, and we’ll be sure to pass on your kind words and well wishes to him.
If there’s anything else we can support you with, please don’t hesitate to reach out.
Wishing you all the best in your new accommodation!
Thank you so much Suzi for your quick…
Thank you so much Suzi for your quick responses and competent support. Your help was clear, efficient, and truly appreciated. It made a real difference and helped me feel more confident moving forward.
I’m very grateful for your time and professionalism.
17 May 2025
Unprompted review
Reply from Student.com
Thank you so much for your kind words! We’re delighted to hear that Suzi’s support made a real difference in your experience. Providing clear, efficient, and professional assistance is exactly what we aim for, and your feedback means a lot.
We’ll be sure to pass along your appreciation to Suzi. If you need anything else as you move forward, don’t hesitate to reach out — we’re always here to help!
They are very supportive and respond…
They are very supportive and respond quickly. They tried to solve the problem and offered alternatives. They are so kind! I am happy with phone conversation and what'sapp comunucation.
Thank you....
16 May 2025
Unprompted review
Reply from Student.com
Thank you so much for your kind feedback! We’re really glad to hear that you had a positive experience with our team and that you felt supported through both phone and WhatsApp communication. It’s great to know that we were able to offer helpful alternatives and quick responses.
If you need anything else, please don’t hesitate to reach out. We’re always here to help!
Suzi thankyou for the help .fast…
Suzi thankyou for the help .fast response and good advice
15 May 2025
Unprompted review
Reply from Student.com
Thank you for your kind words! We’re glad to hear that you were provided with fast responses and good advice. Your satisfaction is our priority, and we’ll make sure to pass along your appreciation. If you need any further assistance, feel free to reach out.
Good Customer Service
The person I was in touch with gave me prompt feedback.
13 May 2025
Unprompted review
Reply from Student.com
Thank you for your feedback! We’re glad to hear that you received prompt responses from our team. If you need any further assistance, feel free to reach out.
platform might be a potential scam !
I find it hard to believe that this platform actually offers real apartments. I signed up and tried to add one of the listings to my wishlist, but instead, the system automatically booked a completely different apartment for me — one I didn’t choose and cannot cancel.
I’ve tried contacting their customer service by phone, but the line is always unavailable. Their response to emails is also extremely slow. I’m still waiting for someone to get back to me to cancel the booking and delete my profile.
10 April 2025
Unprompted review
Reply from Student.com
We’re truly sorry to hear about your experience and understand how frustrating this situation must be. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention.
Booking the wrong accommodation due to a system error is certainly not acceptable, and we want to ensure this issue is resolved as quickly as possible and understand what has created this issue. We are actively looking into why this happened and will work with you to rectify the situation.
We have also noted your feedback regarding slow responses and difficulty reaching customer service. we are committed to improving our support channels to better assist our users.
Please reach out to us again with your booking details, and we will prioritize resolving your issue, including canceling the incorrect booking and assisting with any account concerns. we will make every effort to resolve this as soon as possible.
Sir Kartik
Sir Kartik, you helped me a lot. Thank you sir, your work is very good.
Nice 👌
12 April 2025
Unprompted review
Reply from Student.com
Thank you so much for your kind words! 🙏
We’re really happy to hear that Dinesh was able to support you and make the process easier. We’ll be sure to pass your appreciation along to him — he’ll be glad to know his efforts made a difference.
Wishing you all the best in your new accommodation and your journey ahead!
Great Support
Dear Team,
I am writing to express my heartfelt gratitude for the exceptional support I received regarding an issue with my son's dorm reservation. Despite the unexpected cancellation of the reservation after payment, your team, particularly Dinesh Karthik, the Global Assistance Manager, provided exemplary assistance.
Dinesh's dedication, patience, and diligence in finding alternative accommodations and transferring the paid amount to the new reservation were truly commendable. Their unwavering support and understanding throughout this challenging process were immensely reassuring.
Please extend my sincere thanks to Dinesh for their outstanding service. I deeply appreciate the effort and care that went into resolving the issue.
Thank you once again for the exceptional assistance.
Warm regards,
Sherif Hafez
Rating: 5/5 stars
1 April 2025
Unprompted review
Reply from Student.com
Thank you so much for your kind and thoughtful message. We’re truly grateful to hear that Dinesh Karthik was able to provide the support and reassurance you needed during what must have been a very stressful situation. Ensuring that families feel supported and cared for is a top priority for us, and we’re so pleased that Dinesh’s dedication and professionalism made a difference in your experience.
We will absolutely pass along your heartfelt thanks to Dinesh and the wider team. If there’s anything more we can do for you or your son moving forward, please don’t hesitate to reach out. Wishing him all the best in his studies and his new accommodation!
They are scam artists
They are scam artists! Don't trust them one bit, especially the ratings that they have received. Its all fake. I did my masters in Germany in 2024 and I booked my accommodation through student.com. Initially, a company called Flyhomes will reach out to you. They have a bunch of useless folks who will give you details and instructions regarding the accomodation, including screenshots. Those screenshots are photoshopped pics and do not resemble the actual apartment in any way. Then, they will keep forwarding you to different people, eventually telling you to make the payment through student.com. Once you make the payment, they will tell you to go to Insiderapartments which has offices in Delhi and Berlin. When you reach there, they will give you the key to go and check the apartment. The apartment is so bad that there will be cockroaches running on the floor, no Wifi, no kitchen, uncleaned sheets and not even a proper toilet with privacy. There are no closed rooms, just shower curtains, similar to the setup of a prison. So, obviously, I wasnt going to live there. I returned the keys and found another accommodation. 6 months later they will contact you and ask you to return the keys because they have no documentation of anything and they wont return your deposit that you paid through student.com. Even if you call them, text them or visit in person, they wont return your deposit. Eventually, when I got a response, they told I should contact student.com for the deposit. When I did contact student.com, initially they were really sweet but then a week later, they sent me an email saying they can't return the deposit because Insiderapartments is no longer a partner of theirs. It's quite natural for a person to get angry at this point so I did vent my frustration. There were two people with whom I was in contact, Chandana and Dinesh. Dinesh seems to be the manager of Chandana. As soon as you get angry, this manager Dinesh will call you and lecture you saying that he wont tolerate anyone getting angry at his team and this is not the way to respond to people and they are working on it. Its been 6 months again and I still haven't heard back from them. If you go to Berlin, you will see other people fighting with Insiderapartment employees who have also booked the accommodation through student.com.
25 April 2024
Unprompted review
Reply from Student.com
We take all customer experiences seriously and appreciate you sharing your concerns. We understand how frustrating this situation must be, and we regret any difficulties you have encountered.
We want to clarify that we do not condone any misleading practices and strive to work with reputable accommodation providers to ensure a smooth experience for students. If there were issues with the property or deposit, we would have worked to mediate between all parties involved at the time of your booking.
We continue to try and work with you to support a positive resolution and encourage you to reach back out so we can assist further. As a standard practice, all deposits processed by Student.com are passed immediately to the landlord to confirm bookings and are then released by the landlord at the end of tenancies. we would like to continue to assist you in resolving this matter, please get in touch with us directly as we remain committed to addressing any valid concerns as best as we can.
Bait & switch
Bait & switch tactics, unresponsiveness after payment. This is how they conduct business - STAY AWAY.
1 September 2024
Unprompted review
Reply from Student.com
9.12.25
We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback like this incredibly seriously and are committed to addressing any issues that arise.
If you’ve encountered any problems with your booking, we’d be happy to look into it and assist you in resolving the matter. Please reach out to us directly so we can help you resolve the matter to your satisfaction.
13.2.25
We have reached out to get more information from you regarding your concerns, but we have not received a response. Please know that we take all customer experiences very seriously and are here to support you in finding a satisfactory resolution. If you’d like to discuss this further, we encourage you to reach out so we can assist you.
Ensuit
I live in an ensuit with 7 people, all fine, but the view outside the window is very bad, no scenery and any sunlight. So be careful about that.
11 November 2024
Unprompted review
Reply from Student.com
Thank you for sharing your experience and for the helpful advice! Living with others can be enjoyable, but we understand how important it is to have more of a view and sunlight.
If there’s anything else we can assist you with, feel free to reach out. We appreciate your feedback and hope you continue to have a positive experience in your current space.
Nothing to complain.
Kiaraa made my reservation process easy.
It was easy, and surprisingly simple.
Would use Student.com it again.
22 October 2024
Unprompted review
Reply from Student.com
Thank you for sharing your experience! We’re delighted to hear that Kiara made the reservation process easy and straightforward for you. It’s great to know that you found using Student.com simple and enjoyable.
If you ever need assistance again in the future, we’ll be here to help. Wishing you all the best in your new accommodation!
Quick and Helpful Booking Process
I'd like to thank Priyanka for being so helpful and quick with my booking process. I had noticed that other student accommodation based websites tend to not reply as fast as Priyanka did with me. This made it much easier for me to secure a place before I start my journey within the University of Liverpool.
26 September 2024
Unprompted review
Reply from Student.com
Thank you for your wonderful feedback! We’re thrilled to hear that Priyanka was able to assist you so efficiently and promptly, making your booking process much smoother. It’s fantastic that she helped you secure your accommodation quickly, especially as you prepare to start your journey at the University of Liverpool.
If you need any further assistance or have more questions in the future, please don’t hesitate to reach out. We’re here to help and wish you the best of luck with your studies!
Our booking experience was FANTASTIC
Our booking experience was FANTASTIC. It was smooth sailing from the beginning to the end of the process. Not to mention, the mediator/agent for our booking, Sunil Sam, was really helpful towards our accomodation booking. It is really a pleasure working with him and being able to stay in such a great property.
20 September 2024
Unprompted review
Reply from Student.com
Thank you so much for your wonderful feedback! We’re thrilled to hear that your booking experience was fantastic and that everything went smoothly. It’s great to know that Sunil provided helpful assistance throughout the process and helped secure such a great property for you.
If you need any further assistance or have more questions in the future, don’t hesitate to reach out. We’re always here to help, and we wish you the best in your new accommodation!
Keira helped me a lot throughout the…
Keira helped me a lot throughout the journey of getting an accommodation
20 September 2024
Unprompted review
Reply from Student.com
Thank you for your feedback! We’re so glad to hear that Kiara was able to help you throughout your accommodation journey. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help, and we wish you a fantastic stay at your new accommodation!
Chandana was truly amazing
Chandana was truly amazing! I just moved from Brazil to London, and she found the perfect apartment for me on the first day. She helped with everything and gave great advice to guide my decision. Thanks to her, I was able to choose the perfect apartment. Kind, patient, and very quick to respond, she was dedicated to the mission from the start and did everything she could to help. The service is awesome—student.com made my experience fun. The only downside is the website; it's hard to tell if properties are available for your preferred time and needs. It's so confusing. But after you got the chance to talk with someone, is amazing
17 September 2024
Unprompted review
Reply from Student.com
Thank you for sharing your experience! We’re thrilled to hear that Chandana was able to assist you in finding the perfect apartment so quickly after your move from Brazil to London. It’s wonderful to know that she provided such dedicated support, helping guide your decision with kindness, patience, and quick responses.
We appreciate your feedback regarding the website’s navigation, and we’re always working to improve the user experience. Your input helps us make those improvements, and we’re glad that once you connected with Chandana, everything became smooth and enjoyable.
If you need any further assistance or have more questions in the future, don’t hesitate to reach out. We’re here to help!
I am deeply grateful to Kiarra of…
I am deeply grateful to Kiarra of Student.com for her assistance in securing housing and negotiating my contract. She is both intelligent and compassionate, and with her assistance, I was able to secure my accommodation within two hours. That is quite pleasant.
14 September 2024
Unprompted review
Reply from Student.com
Thank you for sharing your wonderful experience! We’re delighted to hear that Kiara provided such outstanding assistance. We are delighted that you were able to find accommodation so quickly. If you need any further help or have more questions in the future, don’t hesitate to reach out. We’re always here for you!
I’ve had an amazing experience living…
I’ve had an amazing experience living at Waterways Loughborough! Tomorrow marks my last day, and I want to extend a huge thanks to Dinesh Karthick and the team at Unite Students for all their support throughout my stay.
This has truly been the best place I’ve lived, and I’ve learned so much during my time here. I’m incredibly grateful for how positive and smooth the entire experience has been. Highly recommend!
13 September 2024
Unprompted review
Reply from Student.com
Thank you so much for sharing your wonderful experience at Waterways Loughborough! We’re thrilled to hear that your stay was so positive and that Dinesh and the team at Unite Students provided you with the support you needed. It’s always rewarding to know that students feel at home and enjoy their time.
We wish you the best of luck in your future endeavors, and if you ever need any assistance with accommodation again, feel free to reach out. Highly appreciated, and thank you for recommending us!
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