Stuart Turner Ltd Reviews 656

I phoned to gain some information about which pump I required as i am not a plumber. The gentleman I spoke to walked me through all the options and couldn't be more helpful to a novice like me.

Helen is a really friendly and helpful pump expert!
Very thorough and knowledgeable.

I would like to highly commend the customer support service offered by Stuart Turner Ltd. My water pump had stopped working but it was still under warranty; it was replaced for me very efficiently and professionally. Thanks to Matt in the Customer Support Service and Philip on the ground who installed my pump this afternoon. Ten out of ten - another very happy customer here!

Jason Acock and Adam Turner were very attentive to the needs of our particular installation which involve providing irrigation within a 1 acre Victorian walled garden. They displayed valuable technical knowledge in relation to our needs, and a practical and much appreciated approach to dealing with our particular requirements.

Thank you to Eddie for excellent customer service and kind attention - item received.

Easy to deal with and Eddie was very helpful in getting a replacement pump under warranty.

My Showermate pump stopped working. I sought advice and assistance from the Technical Team at Stuart Turner. My high expectations of a resolution were exceeded by the knowledge, competence, excellent communication skills and top notch service displayed by Eddie McReadie.
He took me through the fault finding testing procedures and displayed great patience at my efforts to flit between my ground floor living room to my upstairs bathroom to carry out the tests. He has a marvellous sense of humour as he even laughed at my corny joking comments whilst trying to cope with a stressful situation. Eddie recommended an appropriate replacement after establishing that repair was not possible as the model had been discontinued. Thank you Eddie for your very kind assistance and your offer of further help should I need it at any stage during the replacement of the pump. A great Customer Service experience.

I’ve been using Stuart Turner pumps for years. The customer service is exceptional - which is saying something because I’m difficult to please! Jason was prompt responding, knowledgeable, very helpful and go above and beyond to help me - a retail customer with no plumbing knowledge. 5 star service

Excellent customer service especially having to deal with a technician called Eddie superb assistance. One of the best companies i have dealt with

Our Showermate 2 pump sized after a year. Stuart Turner were very helpful in quickly replacing it under warranty. Eddie McCreadie always replied to mails quickly and helpfully.

The depth of knowledge and quality of guidance that your technical assistant provided me with

I called to find the best model to replace a previous Stuart Turner pump which I have been using daily for the last 25 years. Helen, in the tech team, was outstanding and asked for the details of how the pump was being used, so that she completely understood the situation. She identified the best replacement model and suggested places I could buy one. What more could a person want?

Great training, great products, great company.

I had a 3 bar twin monsoon pump fitted in Oct 2020. It started to randomly run on. They were marvellous. Replaced the pump, reimbursed the plumbers cost for fitting etc as they didn’t have a service engineer & collected the old pump. Excellent service can’t recommend them too highly.

Eddie on the technical helpdesk very helpful in identifying possible causes of reduced flow rate in our power shower.

I had a complaint not about the excellent product which Turner Stuart manufacture but in respect of a component which was necessary to use with their pump. This particular component was not a part of their pumps but was a general use item.
My pump was nearly one year out of Stuart Turner's normal guarantee when the component sprung a serious leak which caused some damage in the immediate area. After rectifying the cause of the leak within two days the pump ceased up due to water penetration. I replaced the pump and lodged a complaint with Stuart Turner arising from the component that I had to use with their pump. Initially they suggested that the component was covered by their guarantee which would make for my claim to a new pump being invalid.
The matter was eventually dealt with by their Technical Support Department a Jason Acock who was excellent in dealing with customers. They accepted that my claim was a valid one by replacing my old pump, which was outside guarantee, by a brand new one. I found their decision to be very adult, generous and well handled by Jason on behalf of their department making me appreciate that there are still some companies in the world who will go beyond normal to satisfy customers who use their excellent products.

Personal phone call after initial bad review. I originally gave Stuart Turner Ltd a 1 star review after failing to register my pump after several attempts. Jason made contact shortly after and within 12 hours he had provided me with the warranty. He apologised and explained the reasons why communication had broken down. Very happy with the eventual outcome. Thank you Jason.

We had a problem with a 1.5bar showermate twin pump which was in its warranty period and had to call the technical dept of Stuart turner where i spoke to a very knowable tech guy called Eddy. We discussed the problem which revolved around the magnetic flow switch and he came to the conclusion the unit should be replaced. We were very pleased with customer service and was delighted at the swift and efficient way Eddy dealt with the issue and would most certainty recommend Stuart Turner.
P . Collis-Smith

I have been installing stuart turner accumilators and pumps for years. We had a problem with a vessel which needed replacing under warrranty. I was informed if we carried out the replacement they would remburse me straight away. Weeks later im still chasing them for payment and just being ignored. certainly the last Sturat Turner i will install

Have used several supersub 250 VA 46539 myself and for customers.
Reliability and longevity were a problem, some lasted under 12 months some just over, in continuous use 24 hrs all year round.
After problems with several Stuart Turner supplied me with 2 replacements which I thought was fair considering my problems. Did not fit straight away as always have a spare on standby.
Pump packed up so I fitted 1 of the spares, all fine for 6 hours when lost power problem was a screw on the bottom opened up and water shooting everywhere. So fitted the 2nd pump and contacted customer service.
Came back with no replacement as not under warranty.
So 6 hrs use before breaking is not deemed an acceptable reason for supplying a replacement.
Very unhappy and suprised at the response from a supposed pump leader.