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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its quality and the independence it provides, making daily tasks and mobility significantly easier during recovery. The service, including delivery and collection, is frequently highlighted as excellent, with many appreciating the efficiency and helpfulness of the staff. However, some customers experienced issues with the return process, specifically regarding the condition assessment of the product upon return. A few other people also felt that the delivery service from UPS occasionally fell short of expectations, impacting the overall experience.

What people talk about most

Product

Customers consistently express high satisfaction with the product, often describing it as a "game changer"... See more

Service

Customers had positive experiences with service. Reviewers were very impressed, highlighting the helpfulness... See more

Delivery service

Consumers find the delivery and collection service to be highly positive. Many reviewers praise the prompt... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers express satisfaction, noting that the... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have acute osteoarthritis in my foot which caused pain in my right foot. On the 19th February 2026 I was having an operation to fuse the offending joint and phoned the StrideOn team to seek advic... See more

Company replied

Rated 5 out of 5 stars

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic,... See more

Rated 5 out of 5 stars

A very friendly & knowledgeable firm who were able to provide me with the right equipment at the right time after breaking my foot. The knee scooter which I rented allowed me to get around my flat wit... See more

Company replied

Rated 5 out of 5 stars

Louise in customer services has been brilliant. Unfortunately UPS let this business down badly, failing to deliver their promise. Louise tried very hard to speak to someone at UPS but it was impossibl... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, also known as Knee Scooters, are the best in the UK and Europe, providing a superior alternative to traditional crutches. Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches. At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products. Quite often, foot/ankle patients or our customers with an unexpected injury want us to act fast. We are agile enough to ship our Knee Scooters to arrive anywhere in the mainland UK on the next business day as long as we get the order by 2:30pm. Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Brilliant Scooter!

The Orthomate scooter is an absolutely brilliant piece of equipment. I couldn't have managed to move about or get into a shop so easily without it. It completely transformed my recovery period from foot surgery. Stride On were really helpful and efficient, delivery and pickup plus ongoing rental renewal absolutely seamless. Recommend them heartily .

16 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your feedback! So pleased to hear how the Orthomate Knee Scooter has helped you on the road to recovery. Take care all all the best!

Rated 5 out of 5 stars

Using a StrideOn knee walker after foot surgery

I hired a StrideOn knee walker following foot surgery. It was much easier to use than crutches when I couldn't put weight on the foot. It's stable and easy to use around the house where it can get around tight corners. It's easily folded up and went in the boot of the car when going out. The customer service was excellent; delivery and collection were efficiently arranged. Having the StrideOn made a huge difference in the first weeks following surgery and I would recommend both the product and the company

1 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you so much for your feedback of the StrideOn Knee Walker. We are always so happy to hear of a positive experience that can come from an obviously difficult stage. Wish you all the best with the rest of your recovery and take care!

Rated 5 out of 5 stars

ankle fusion ? Get stride-on scooter

Still in recovery ( ankle fusion)
Had scooter 14/15 wks. Just returning it tomorrow.
Invaluable piece of transport.
Indoors I could zip everywhere. Knock at front door, getting nearly caught short getting to wc would take seconds to get there , on crutches would have taken forever. Getting from house to my car (automatic) to shops parks, friends was effortless. I would have been housebound for at least 3 months, no question. My mental & emotional state has been effected bcos of healing process. I can only imagine how much worse I would have felt without this scooter to enable me to get out of the house. Customer service 2nd to none every time I had dealings with them.
Ps. Always remember to put brakes on when you are stationary.
Thank you stride-on.
Colin.

15 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your review Mr Bowtell and for the frienly reminder regarding the brakes! We wish you alll the very best as you begin to recover and take care.

Rated 5 out of 5 stars

Thank you StrideOn

I'm delighted to have found StrideOn. I've been using the Knee Walker since December when I had complex foot surgery. It has been absolutely invaluable in providing mobility whilst I was non weight-bearing and in recovery. The Knee Walker is really easy to use and meant I didn't have to totally rely on my walking frame (which was very tiring). StrideOn's service has been excellent, efficient and they are always helpful. I'll be returning my Knee Walker this week and even the returns process is super simple. Thank you StrideOn.

15 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your review of the StrideOn Knee Walker Leah! We always aim to provide an efficient and caring service and we are so pleased to hear you thought this. Wish you all the best with your next stages.

Rated 5 out of 5 stars

Impressive piece of equipment

The Stride On is ideally fit for purpose. Very useful bit of kit to use following damage to my ankle. Comfortable to use. Can recommend the service as prompt delivery and pick up - also, very reasonably priced.

15 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your feedback of the StrideOn Knee Walker. Glad it helped you on the road to recovery!

Rated 5 out of 5 stars

Fantastic equipment

Having had ankle surgery I was non weight bearing and crutches were more of a danger to me than help so I hired a StrideOn scooter…. Amazing !!!
I had my mobility and independence back.
I used it to manoeuvre safely around the house and whilst out and about ( popped it in the boot of the car )
The organisation to get the scooter delivered and collected was superb which meant less stress for me.
Thank you StrideOn you are brilliant and would highly recommend!!!

24 February 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you so much for your review of our StrideOn Knee Walker and the recommedation. We are so pleased to hear how it helped you!

Rated 5 out of 5 stars

What a great company

Following a full ankle replacement op I hired a StrideOn as I had to be non weight bearing for 6 weeks. At the hospital I first tried the StrideOn and it was wonderful - so much easier than hopping with crutches or a zimmer.
The company really look after you, are very quick at responding to queries and delivery was speedy.
Fantastic product and company

9 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks Dev65 for the review. I will share your thoughts with the rest of the team and let them know that our Knee Walker did its job well.

Rated 5 out of 5 stars

Much easier than crutches

The knee walker has been a real help and I found it much easier to get around than on crutches.

It was easy to adjust to my requirements.

Customer service was excellent as well.

I would definitely recommend a walker to anyone who wants to get around and has a non-weight-bearing leg.

9 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for the review Paul, it is great to know that our Orthomate Knee Scooter did its job for you.

Rated 5 out of 5 stars

The knee scooter was fabulous for…

The knee scooter was fabulous for getting me around the airport on my recent trip - and folded down so could be stored easily - like a pram is when it is put in to the hold - meaning I could maintain my independence whilst travelling. The service from the team was helpful and the delivery and return process was smooth!

9 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for the review Catherine. Great to hear that our Orthomate Knee Walker helped you on your travels. Well done for letting nothing stop you....

Rated 5 out of 5 stars

Being non weight bearing for 9 weeks…

Being non weight bearing for 9 weeks after having foot surgery, I couldn’t have managed without the Strideon, so easy to assemble and easy to use .
The customer service team were extremely helpful

3 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your feedback Nicki. It is great to hear how much the StrideOn Knee Walker has helped you and I am delighted at your satisfaction with the service provided. Take care & best wishes.

Rated 5 out of 5 stars

Absolutely brilliant piece of equipment so well designed to move in small spaces

I hired my stride on for 4 weeks as needed to be non weight bearing after foot surgery, from start to finish the company where so professional, stride on delivered and collected, it was the best thing for my recovery. I was more independent, able to do more within my home and not feel so confined.
The company are extremely helpful and very kind.
After I had my surgery I spent 2 weeks trying to get around on elbow crutches, then tried a walking frame, suffered with painful hip and shoulders after having to hop, hired the stride on and didn't look back, superb piece of equipment, easy to manoeuvre in small spaces, would definitely recommend.

1 February 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you so much for your feedback of the StrideOn Knee Walker. We are delighted to hear how it is has helped you and really made a difference. Take care.

Rated 5 out of 5 stars

The scooter has been a life saver with…

The scooter has been a life saver with my broken ankle and the service has been excellent through out highly recommended

2 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you very much for your feedback, we always love to hear from our customers and we wish you all the very best!

Rated 5 out of 5 stars

Flawless service, knee walker = godsend

My knee walker was a godsend as life on crutches meant I couldn’t even get myself a glass of water - the the use of crutches was antagonising a nerve in my arm.
The walker arrived by courier the next day, with a label on it explaining I may take time to answer the door. I could unpack and assemble it easily.
Once I needed to return the item, it was easy to repack and to arrange the courier to pick it up from my doorstep.
It was a flawless service.

2 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your feedback, we are delighted to hear you loved the walker and the flawless service. We are always so happy to help and these comments are amazing. Take care!

Rated 5 out of 5 stars

The knee scooter has been invaluable…

The knee scooter has been invaluable after foot surgery, non weight bearing for 6 weeks and looking after 3 children. Very sturdy and easy to use out and about. Couldn’t have been without it and the basket on the front always had my bits and bobs in and close to hand. 100% recommend.

2 March 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you so much for your feedback Jenny! We are so pleased to hear the scooter has helped you through a difficult stage. Really appreciate your recommendation. All the best!

Rated 5 out of 5 stars

Excellent knee scooter for people who cannot stand or walk on one leg .e…

Good information from Strideon to make a choice of knee scooter. Scooter exactly as advertised and did exactly what was needed. A brilliant invention that can be hired from Strideon. I purchased the knee pad which I have kept.This made it luxurious.

14 February 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your feedback Bill! Amazing news and we are really pleased you loved the walker and your kneepad. Take care and best wishes.

Rated 5 out of 5 stars

Easy to use.

My knee scooter arrived in good time, and was easy to set up and use. I don’t know what I would have done without it.

27 February 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Many thanks for your feedback Betty of our StrideOn Knee Walker. I am so pleased to hear this positivity and to know the walker has helped you through a difficult stage. Take care & best wishes.

Rated 5 out of 5 stars

Great Knee Mobility Scooter

I ordered a knee mobility scooter after a recent ankle surgery as a two-week rental. The scooter was delivered on time and was in excellent condition. Communications with the company were clear and friendly.

27 February 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Really pleased to hear of your happiness with the scooter and the service provided. Many thanks for taking the time to leave us a review. Take care and all the best!

Rated 5 out of 5 stars

Amazing and Simple piece of Equipment

I have recently had a foot operation and have been unable to weigh bear for six weeks post op.
I could not have coped without my Strideon Scooter.
It has been an absolute lifesaver.
Easy to use and put together.

25 January 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Many thanks for your review of the StrideOn Knee Walker Carole. We are delighted to hear the walker has helped you through your recovery. All the best!

Rated 5 out of 5 stars

Great service and excellent product

My experience with StrideOn was great! Booking a delivery of the knee walker after ankle reconstruction surgery took just a few minutes and the delivery via UPS was right on time. The actual knee walker is great, sturdy, easy to assemble (detailed instructions were provided, with photos!) and use and made my life a lot better than it would have been if I only had crutches to move around.
To send it back all I did was send them an email and they arranged for everything to be picked up. I would greatly recommend their services to anyone needing a better way to stay mobile after foot/ankle surgery!

27 February 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for your feedback of the StrideOn Knee Walker Roberto. We are delighted to hear it helped make your life that little bit easier on the road to recovery! All the best.

Rated 5 out of 5 stars

Excellent product and customer service

Excellent product and customer service. I suffered a severe ankle fracture and this knee scooter allowed me to retain my mobility for 8 weeks whilst the plaster was on. The delivery and collection and all contacts with StrideOn employees were brilliant. Thank you!

2 February 2023
Unprompted review
StrideOn logo

Reply from StrideOn

Many thanks for your feedback, we are delighted to hear of your satisfaction with both the StrideOn Knee Walker and our customer service. Take care and wish you all the best!

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