StrideOn Reviews 

295
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff, prompt delivery services, and the practical design of the mobility aids that greatly improve daily life. Many people note that the equipment is lightweight, simple to assemble, and provides much-needed independence during difficult physical recoveries. Reviewers emphasize how these devices make getting around the house and running errands much easier compared to traditional crutches. Some reviewers were not happy with unexpected delivery delays, courier issues, or the pressure felt during the upselling process. A few consumers highlighted frustrations when courier promises were broken or when dealing with unexpected commercial pressures after hiring.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing it as a game changer during recovery. Consumers... See more

Service

Users describe positive interactions with service, highlighting professional and organised support throughout... See more

Delivery service

People report positive experiences with delivery service, noting quick arrivals and smooth collection... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the entire process.... See more

User experience

Customers report positive experiences with user experience, highlighting how the knee scooter provides... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic,... See more

Company replied

Rated 5 out of 5 stars

I was recommended the knee scooter from my physio & it has proved a game changer for me as crutches & zimmer was not possible, easy to ride on, comfortable & a big plus was being able to easily fold... See more

Company replied

Rated 5 out of 5 stars

I'm so grateful to StrideOn. When I broke my ankle I had little or no mobility. I found the company online and completed a simple order form . For an extremely reasonable rental price a Knee Scooter w... See more

Company replied

Rated 5 out of 5 stars

I have used this company twice in the last 2 years and the service is always excellent. The stride on is brilliant to use and gave me so much more confidence to go out rather than using crutches. Reci... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, also known as Knee Scooters, are the best in the UK and Europe, providing a superior alternative to traditional crutches. Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches. At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products. Quite often, foot/ankle patients or our customers with an unexpected injury want us to act fast. We are agile enough to ship our Knee Scooters to arrive anywhere in the mainland UK on the next business day as long as we get the order by 2:30pm. Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

295 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(295)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great devices and a great company

The Stride On and the Orthomate are great devices for anyone who is non-weight bearing or in early recovery stages. My wife struggles with crutch and would have had very limited mobility but the Strideon changed everything. Not only could she scoot around the house (the turning circle is truly incredible), you can stop and be supported and use your hand (impossible on crutcher). The Orthomate meant we could go out and do things despite her being non-weight bearing for 6 weeks and extremely limited for several weeks after that. It without doubt help her stay active and a lot fitter than she would otherwise have been as well as the mental well being of getting around and about. And while the basket may seem a bit of an add-on, it was indispensable to give a degree of independence.
The staff were great when we wanted to extend the loan at short notice and always helpful. We kept the devices for 10 weeks. In short, it made the whole post-operation experience many times more bearable. If we ever have a similar issue (and I hope not), the Strideon would be on our priority list.

One suggestion - order it before you need it to ensure you have it ready and waiting - delivery is quick, but we definitely wished it was at home waiting ready for arrival from hospital after the operation.

4 August 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for taking the time to share your experience with others Henryk. It means a lot to the team also, to hear that their efforts have made a difference. We finally weaned your wife off the StrideOn and to weight bearing again. All the very best for her continued recovery.

Rated 5 out of 5 stars

Throw away the crutches!

Excellent service at a reasonable rate , delivery and pickup is so easy .
Why do you use crutches when a Stride On Trolley makes things so much easier , especially around the house?
Can't believe that I watch people struggling to non weight bear with crutches when they could use one of these scooters.

7 July 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for taking the time to share your thoughts Mr Bradley. All the very best with the rest of your recovery.

Rated 5 out of 5 stars

We have been blown-away impressed with…

We have been blown-away impressed with every aspect of StrideOn. We found them after searching for mobility solutions after my husband suffered a serious injury to his foot and was placed a cast for several weeks. The ordering process was so simple, delivery super-quick and the knee-scooter was a complete life-saver for my husband to maintain mobility and independence. The little basket meant he could take things from room to room, it was perfect and made a really difficult time SO much better. Return in provided packaging was quick and easy. The cost for this equipment was really reasonable and affordable at a time when our income was impacted by his accident. Great company to deal with. We shared details with the NHS fracture team and occupational health, as we so want others in his position to have the same opportunity to have the same experience.

1 June 2025
StrideOn logo

Reply from StrideOn

Thank you Olivia for taking the time to share your experience with others. It means a lot to the team here to know that our knee walkers have been doing their job. All the very best with the rest of your recovery.

Rated 5 out of 5 stars

Fabulous

Broke my leg and had my daughters wedding and a family holiday coming up. Found this company on line as didn't feel crutches would make me mobile enough. Hired a knee scooter and so glad I did. Gave me my mobility back and alot of independence. I cannot recommend stride on enough ,from ordering to being delivered and returning the product . Stride on delivered a first class experience.

26 June 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for sharing your experience with others Michael, it is good to know that our knee walkers have being doing their job. Best wishes for the rest of your recovery.

Rated 5 out of 5 stars

A knowledgeable & reliable firm

A very friendly & knowledgeable firm who were able to provide me with the right equipment at the right time after breaking my foot. The knee scooter which I rented allowed me to get around my flat without putting any weight on affected foot. As the NHS crutches were causing pain to my hands & wrists the scooter was invaluable to my recovery. It arrived next day after ordering & was picked up promptly 5 weeks later. I'd highly recommend Strideon for anyone on my situation.

11 July 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for taking the time to share your experience Jessica, it is good to know that our Knee Walker did its job. Best wishes for the rest of the recovery.

Rated 5 out of 5 stars

Excellent communication from the start…

Excellent service and communication from the start they was extremely helpful. I really can't express the excellence in the stride on mobility aid having had fusion surgery and going to be on crutches for 6 to 8 weeks filled me with fear and anxiety having arthritis in multiple joints including my hands I could never have managed but the stride on gave me independence and allowed me to move around the house but also get out and about which just using crutches I would never have been able to do , the basket allowed me to move things I needed around the house. Highly recommended service and product

10 July 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you Julie, the whole team get a boost when they hear that our support made a difference.

Rated 5 out of 5 stars

Helpful aid to mobility

I contacted them and they had the scooter to me the next day, earlier than they had promised. There was great instructions about how to put it together and they made it easy to send it back too. A very good experience and for someone that can only use one leg for a time, it was a life saver.

16 May 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Hi, and thank you for taking the time to share your experience with others. It is great to hear that the StrideOn Knee walker did its job.
Best wishes on your continued recovery.

Rated 5 out of 5 stars

Absolutely lovely company to deal with

Absolutely lovely company to deal with. I broke my foot badly and had to be no -weight-bearing for several weeks. I also had low blood pressure, and I just could t get on with crutches when I was dizzy. The knee-scooter was an absolute godsend. So much safer than crutches, and it has a basket so you can move things around. Super fast delivery, easy to follow photo instructions, and very reasonably priced. Returning was super simple to arrange, and a courier was dispatched the next day.
Really really great experience.

4 July 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for taking the time to share your experience Sally. It is always good to know that the StrideOn is doing its job well. Best wishes for the rest of your recovery.

Rated 5 out of 5 stars

Having sustained a triple ankle…

Having sustained a triple ankle fracture I was desperate to find something that could help me get around . I was non weight bearing for 6 weeks and partial for a further 6 weeks.
I found Stride On and ordered a scooter which came quickly.
I can honestly say this saved my sanity. I could not master crutches and needed something to help me get around my home, and later out and about.
The scooter was especially useful at night - I could just hop on to get to the bathroom without all the fussing around with the ortho boot in the later stages of recovery.
The whole process of hiring/renewing hire was simple. I ended up having the scooter for much longer than anticipated but I didn’t mind - it was so useful.
Thank you to all the team at Stride On. I would highly recommend this company.

24 March 2025
Unprompted review
StrideOn logo

Reply from StrideOn

It is good to hear that you have made enough progress in your recovery Sarah, otherwise you wouldn't have finally finished with the knee walker. It has been a long road to get thus far. Well Done and and best wishes from the team at Strideon going forward.

Rated 5 out of 5 stars

excellent

good advice, great equipment, excellent customer service,

24 June 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thanks for taking the time to share your experience with others Andrew. We are glad to have been of service.

Rated 5 out of 5 stars

StrideOn knee walker experience - top marks

My experience with StrideOn knee walker hiring has been absolutely great from the very first moment to the last one - the ordering process, putting it together & using it, getting it ready for the transport back and having it picked by the delivery company.
The knee walker was a life saver for me during my 6-week plaster wearing period. The instructions for packing were idiot-proof, with lots of pictures - everything was highly professional, user friendly and kind. Highly recommended!

23 June 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you Sonja for sharing your experience with others. We were glad to that the StrideOn Kneewalker was such a good assistant. Best wishes for the remaining recovery.

Rated 5 out of 5 stars

If I could rate 10 stars I would

If I could rate 10 stars I would. The customer service was 100% and just so friendly and accommodating.
The product itself is a COMPLETE game changer for anyone who wants to keep mobile during a foot or ankle injury. I was able to carry on running a busy household and do some work while using the Knee bike.

23 May 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Hello Emma. We are delighted that the StrideOn was so useful to you. Thank you for your lovely review and for sharing your experience with others. It is a tremendous help to people. Kindest regards - David. StrideOn Customer Service

Rated 5 out of 5 stars

I would suggest anyone used this…

I would suggest anyone used this company. So helpful. Very stable.

29 April 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you, Lucy for your kind words. It means a lot to us. I hope the Orthomate continues to serve you well.

Rated 5 out of 5 stars

This company is how all companies…

This company is how all companies should operate. I ordered my knee scooter which arrived the next day. All tracking and hire info accurate as described.
I had foot surgery and I honestly feel without this I would have had a miserable 6 weeks as my balance is awful.
The scooter gave me almost full independence, the little basket was so useful. I felt safe and secure at all times.
Have just booked collection and they were an absolute pleasure to do business with.

20 February 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you very much for your lovely review, Vanessa. It is great to hear that the StrideOn helped you so much and for sharing your experience with others. We wish you the very best with your continued recovery. Kindest regards, The StrideOn Team.

Rated 5 out of 5 stars

Absolutely Amazing - Thank you!

I had foot surgery with no weight bearing for 6 weeks. I found crutches awkward, dangerous and limiting.

I googled knee trolleys and found Stride On - I hired it and the very next day one was delivered to my door. My family put it together easily and it came with clear instructions. I’m not exaggerating when I say this but of kit changed my life! I gained most of my independence back and was able to get about easily, safely and prepare food at a work top etc. The Stride On is sturdy and made me feel very safe. It can be adjusted so your body isn’t lopsided sided and is comfortable although I would suggest you order the extra knee pad. It has a basket which is so handy going about every day life.

I extended it by a further week and spoke to a lovely man who made the whole process so easy. What a great service!

I can not thank this Company enough for making what has been quite a traumatic recovery, so much easier and safer!!

I would highly recommend this to anyone going through the same type of surgery.

11 February 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you Asha, for taking the time to share your experience with others and leaving a lovely review. We are absolutely delighted that the StrideOn Knee Walker was such a positive experience for you. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

A lifesaver!

A lifesaver!
Thank you so much to whoever invented the Strideon! I had an ankle operation and had to be non-weightbearing for 2 weeks. I don't think I would have been able to feed myself without the Strideon - trying to balance on one leg with 2 crutches and try and eat something is nigh-on impossible. The Strideon enabled me to whizz around downstairs and get around so much more easily than on crutches. If anyone was thinking about booking one - please do! The ordering process was so easy and delivery excellent. I extended my order for a couple of weeks but didn't really need to, so I arranged a return the following day. It was very easy to put together and re-pack. Sad in someways to see it go but now getting around on one crutch so all good. Thank you again for such a brilliant product and service!

4 March 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you Jane for taking the time to share your experience with others.We do also like to know how our Strideon Knee Walker has done its job and what was important to the patient. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

This was an absolute Godsend

This was an absolute Godsend. If you have had ankle or foot surgery, or are about to, get your order in. Just that little bit of freedom to scoot to the loo instead of navigating awkward crutches, made such a difference. The service was excellent, and it's so easy to extend your hire. And if you no longer need your scooter before your rental end date, they will pick up and refund. Cannot recommend highly enough. Thank you StrideOn.

25 February 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for the great review, crutches are not for everyone and we are pleased you found the knee scooter easy and useful. Refund rental terms and conditions apply and can be found on the website for early returns, but i am pleased to hear you qualified. Good luck with your continued recovery and thank you again for taking the time to leave us a 5 star review.
Best Wishes StrideOn Team

Rated 5 out of 5 stars

An essential piece of equipment after foot operation

Firstly, all communication and correspondence was delivered promptly and friendly. The information was clear to understand.
I had a foot fusion operation and unable to weightbear for 6/7 weeks. Using crutches for this length of time was exhausting and I felt unstable, despite being quite strong. Physio recommended a knee scooter.
StrideOn delivered the rental scooter without any issues and it was very clear how to set it up. I bought a cushion cover as extra. It's very easy to use and meant I could move about fairly independently.
It has been incredible, as otherwise I probably would have struggled to get about, using crutches alone.
I would highly recommend using this company.

1 January 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Thank you for leaving us a 5 star review, we appreciate you taking the time to do so. Were so pleased that you found the knee scooter easy to set up and use and made life while you recovered, more independant and less of a struggle.
Best Wishes StrideOn Team

Rated 5 out of 5 stars

Lame Foot from Bexhill

I managed to badly break my left foot in mid-October and ended up having to keep it off the ground for eight weeks. I found crutches impossible - I couldn't easily make a drink, cook my dinner or wash. Thankfully a friend picked up a StrideOn leaflet for me at the fracture clinic, and I hired the knee walker. It was an absolute godsend! It allowed me to be more mobile, to make a drink, to cook - and to wash. I had the knee walker for almost four months, while I (literally) got back on two feet! Helen at StrideOn was brilliant - always so friendly and helpful and quick-off-the-mark. I can't rave about StrideOn or the knee walker (which I called Murgatroyd!) enough. I am sure it helped aid my recovery. It was so easy to use and meant the slightest movement wasn't exhausting (as it was when I was using crutches). Without the knee walker I just wouldn't have managed the basics of my everyday life. Thank you to all at StrideOn!

5 February 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Good Morning, Thank you so much for taking the time to leave us such a lovely review. It has been a pleasure to support you in your recovery and were so pleased Murgatroyd helped make life a little easier for you. We wish you all the best for the future.
Best Wishes
StrideOn Team

Rated 5 out of 5 stars

Amazing company

I hired a knee scooter initially for a month following surgery. Delivery was efficient and assembly was easy. The scooter has been an amazing recovery aid, so much so that I extended it another week. The team at Strideon are so lovely and helpful. I would highly recommend this company, in fact in a way I'm sad we are parting ways, but I'm well enough to walk with the boot now. Thank you Strideon.

23 January 2025
Unprompted review
StrideOn logo

Reply from StrideOn

Were pleased that you are well enough to walk, and thank you for your kind words and recommendation. Hopefully you wont need us again, but if you do, we are here for you.
Best Wishes StrideOn Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look