The booking with Stress Free car rentals was easy quick with no problems. But the car rental company Drivalia which we have used for years and 6 times this year have a few new staff members and the s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dropping off was easy unlike collection. Lady was rude and dismissive and we were given a car small when we booked a medium car for 5 people. When I challenge she basically said take it or leave it... See more
Alamo staff were friendly and extremely helpful. We're definitely going to use Alamo again. Alamo helped us navigate the mess that Stress free car rentals left us in However, we will NOT be usi... See more
My comments are only about the booking experience so far - which has been excellent. Competitively priced, with clear options. I have yet to pickup the car, so hoping that will all go smoothly
Company details
About StressFreeCarRental.com
Written by the company
Stress Free
stressfreecarrental.com Find cheap car hire - with no hidden fees.
Transparent
Offering a radical level of transparency, with clear transparent pricing ,and no hidden fees.
With Stress Free Car Rental, you'll always know in advance what you need to pay. There are no hidden costs to creep up on you at any time. We're totally clear up-front about each car hire company's insurance excesses and/or security deposits - so you can rent a car with confidence, every time.
Trusted
Working with the most trusted names in car hire, stressfreecarrental.com also offers multiple currency options, and ensures it’s never been easier to compare the prices of luxury hire cars, 5-7 seater people carriers, economy cars, minibuses and coaches. No credit card, no problem! And no hidden extras - guaranteed. Just look at our recent reviews here and on reviews.co.uk
Contact info
125 Deansgate, M3 2BY, Manchester, United Kingdom
- help@stressfreecarrental.com
- stressfreecarrental.com
4.6
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful team
Helpful team, pick up was arranged in the middle of the night after a delayed flight, quick and smooth
21 August 2026
Unreliable company with zero customer…
Unreliable company with zero customer service and no response. They took my money and didn't provide a car. They didn't even bother to issue a refund. Do yourself a favor and stay away!
15 August 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Customer,
Thank you for taking the time to leave this feedback.
We're sorry to hear you feel this way, but we're unable to locate any booking under this review — no name, booking reference, or contact details have been provided, so we cannot look into what happened in your case.
We are StressFreeCarRental.com, a booking platform and price comparison service. We are not the rental company — the rental agreement itself is directly between you and the supplier you booked with. Any charges, deposits, and refunds relating to the vehicle itself are handled by the supplier at the rental desk, in line with their own terms and conditions.
If you'd like us to look into your booking, please email us at help@stressfreecarrental.com with your booking reference and full details, and we'll be happy to assist.
In the meantime, we'd also ask that you consider whether this review reflects your experience of our booking platform, rather than your experience with the rental supplier itself, and update it accordingly if appropriate.
StressFreeCarRental.com
The excess protection insurance doesn't…
The excess protection insurance doesn't cover vans
22 August 2026
Hassle free great car for the lowest…
Hassle free great car for the lowest price really easy - the guys who sorted it out were excellent polite and friendly - Ibiza airport. Angel really good.
21 August 2026
used stressfree many times for eu car…
used stressfree many times for eu car rental and theyve always been great!
21 August 2026
Extremely disappointing and Unprofessional
Extremely disappointing and unprofessional company. I would strongly advise people to be very careful before booking with them.
I paid for a car rental, but unfortunately we were unable to collect the car because our credit card could not be processed due to a PIN issue. We did not use the car or their rental service at all.
We immediately tried to contact the company to explain the situation and request a refund. However, there is no customer service phone number, no live chat, and no proper way to speak to anyone directly. I emailed them requesting a refund because the car was never used, but after 3 days I still have received no response.
What is even more concerning is that this appears to be a third-party commission/booking agent rather than the actual car rental company. They simply arrange the booking with another rental company, leaving customers struggling to get help when something goes wrong.
My experience has been extremely frustrating. It feels like once they receive your money, getting support or a refund becomes almost impossible.
Hopeless customer service, irresponsible and completely unprofessional. I would not recommend this company based on my experience. Please be very careful before paying them.
19 August 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Gargi,
Thank you for your feedback. We're sorry to hear your rental didn't go ahead as planned.
To clarify a couple of points: Stressfreecarrental.com is a car hire comparison and booking service — we arrange your reservation with the rental supplier, and this is set out clearly at the time of booking. Regarding the card issue, our booking confirmation for this reservation states that no refund can be made where a customer is unable to collect a vehicle due to a problem with the payment card presented at the desk, as this is a requirement of the rental supplier rather than something we control.
That said, if you purchased additional cover through us and the vehicle was never collected, this may be eligible for review, and we'd like the opportunity to look into your case properly.
Please email us at help@stressfreecarrental.com with your booking reference, and we will follow up with you directly.
StressFreeCarRental.com
All very easy
All very easy. Quite a bit of damage to the car but added 5 scratches not previously recorded and these were accepted without question.
20 August 2026
Reply from StressFreeCarRental.com
Dear Alec,
Thank you for your review! We're pleased to hear that the booking process was easy and that the additional scratches you identified were accepted and recorded without any issues.
We're sorry to hear there was quite a bit of existing damage to the vehicle, but it's good to know the rental company was happy to update the damage record.
We hope you were otherwise happy with the service you received from us. If your overall experience with StressFreeCarRental.com was positive, we'd really appreciate it if you would consider updating your rating to reflect this. It would mean a lot to our team.
Thank you again for choosing us, and we hope to help with your next rental!
Stress Free Car Rental
The lady we dealt with at pick up was…
The lady we dealt with at pick up was ever so friendly and efficient. Very knowledgeable. Always nice to arrive to a warm welcome
20 August 2026
Dropping off was easy unlike…
Dropping off was easy unlike collection. Lady was rude and dismissive and we were given a car small when we booked a medium car for 5 people. When I challenge she basically said take it or leave it. We were in Italy, not speaking the language and my mum is disabled and the assistance man was waiting. Very stressful collection. This was Europcar.
This was my 3rd booking with stressfreecarhire
21 August 2026
No no no
Simple booking process and nice but cheap car…. BUT
They are a broker and booked me to a company Del Paso, who did not take my AMEX credit card and would not even accept the full ‘deposit’ on debit card. Del Paso is setup to prevent resolution here, other than customers paying heavily. They tried to convince me the only was was to spend another €300 on full insurance with no claims. We had to cancel and were left with 2 young kids in the heat with no car
Not very Stress Free, especially when there was no phone number for Stress Free during this farce, plus they were not responsive in time on the only way to contact them, via web chat
19 August 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Oscar,
Thank you for your feedback.
We've checked your booking (ref 23708803) and would like to clarify a few points. Del Paso's accepted payment methods are set out clearly in your booking confirmation: Visa and Mastercard credit cards only, in the lead driver's name. American Express, debit cards, Maestro, Diners Club and cash are explicitly listed as not accepted for this rental. This is standard information provided at the time of booking, not something introduced at the desk.
Your booking confirmation also makes clear that any additional insurance or cover offered by the supplier at collection is entirely optional and is not a condition of taking your vehicle.
We're sorry your rental didn't go ahead as planned. If you'd like us to look further into what happened, please contact us at help@stressfreecarrental.com with your booking reference.
StressFreeCarRental.com
I hire a car for my holiday in Italy…
I hire a car for my holiday in Italy through stress free.
When I went to pick up basically I was asked for “ certificate of driving habilitation” , first time I heard of such documentation in many years of car rental.
Anyway they tried to let me have the car even without this important documentation as far I would pay £600 extra.
You can guess where I told them to go.
I checked the reviews about this car hire place and everyone had the same experience apparently.
Why does stressfree recommend such businesses?
Why don’t you check on them?
Anyway not using stressfree any longer as it could have ruined my holiday.
Lucky enough I managed to hire a car through a more professional broker.
I reply here :
Yes we all agree what the hiring agreement says ( driving licences etc..)
But this is not in real life when you go there and collect the vehicle.
Please refer to their web site reviews and you may have a clear picture of what am talking about as am not the only one having this issue,
Go through the reviews and see different people experiencing same issue and go from there.
Goodbye
31 July 2026
Unprompted review
Reply from StressFreeCarRental.com
Dear Gennaro,
Thank you for your feedback.
We've reviewed your booking (ref 1609960844) and can confirm that the only documents required for this rental, as set out clearly in your booking confirmation, are a valid driver's licence, a passport or national ID, and a credit card in the lead driver's name. No "certificate of driving habilitation" is listed as a requirement for this booking.
Your booking confirmation also states clearly that you are not required to purchase any additional cover at the collection desk, and asks customers to let us know if they feel pressured to do so.
We take reports of this nature seriously and would like to look into this further with the supplier. Please contact us at help@stressfreecarrental.com with your booking reference so we can raise this directly.
StressFreeCarRental.com
Great experience
We had a great experience with our rental car in Slovenia. As expected and deposit returned to card within 24 hours of return.
20 August 2026
This company is a winner!
Easy to use website with clear T&Cs and free cancellation policy makes this company a winner!
21 August 2026
used before and just easy to book &…
used before and just easy to book & always very competitive prices
21 August 2026
Very easy and quick to book.
21 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.