Ordered a pair of size 7 Logan Puffs. I have 25+ pairs of shoes in my collection and every single one is a size 7. The Logan Puffs were so small my toes were pressing against the end of the shoes an... See more
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All the shoes I’ve gotten from Straye have absolutely been top quality. The shipping and packaging are always on point. Customer service is always quick to respond and always helpful. I love the... See more
***AMENDED*** After raising a small issue I had with my Straye shoes, the team reached out promptly with options to help me out. I cannot explain how pleased I am with the customer service, p... See more
Company replied
I’m 74 years old and was diagnosed with Hydrocephalus and used to fall down often. After my brain surgery I was left with a balance problem. Your shoes, which are flat have helped me overcome that pro... See more
Company details
About STRAYE
Written by the company
STRAYE IS A FOOTWEAR BRAND WITH THE MOST DURABLE, VALUE-PRICED SKATE SHOE, OFFERING UNIQUE STYLES THAT ALLOW YOU TO BE FORWARD, FLUID AND UNEXPECTED.
#1 SELLING LOGAN PUFF
#1 SELLING LOGAN PUFFContact info
1168 N GROVE ST, 92806, ANAHEIM, United States
- service@straye.com
- straye.com
4.2
Great
715 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fast shipping
13 August 2024
Reply from STRAYE
Sorry Izabella! Something happened and all your emails went directly to the spam on the service portal. Let me know if you don't get your package.
Excellent quality and product
2 July 2024
Exceptionally helpful team and fantastic products!
***AMENDED***
After raising a small issue I had with my Straye shoes, the team reached out promptly with options to help me out.
I cannot explain how pleased I am with the customer service, product and overall experience of dealing with this company.
Will be a returning customer for years to come!
24 June 2024
Reply from STRAYE
Hello Michael,
We apologize for the factory's human error. And thank you for being a team player and sharing this information. Due to high demand and volume occasionally there is a lemon, don’t worry please dispose of, repair, or donate that pair. We are sending you a new pair right away.
We appreciate your feedback and support.
Straye is and will always be a…
Straye is and will always be a favorite. They're comfortable, stylish, and very durable. I love how I get compliments for whatever shoe I'm wearing.
5 August 2024
I recently checked with customer…
I recently checked with customer service if the logan puff had t0ngue straps yet .as they said they would a year ago . To my surprise I was answered with an email saying they didn't know . I promptly responded , but being a hardworking broke ass skater I was at work so I saved the draft and sent it 1 hour later saying u dont know ? What is the piint of custoner service i guess ill sti k with vans ... In that hour the rep had responded with an answer that I hadn't seen yet . He then responded again calling me strange ......I have 6 pairs of straye and that will be it . The rep should have said in their initial msg i don't know . However I will get back to you . Bottom line is this is crap customer service no matter which way u slice it . The guy was rude . Would love to see him call me strange to my face . The only thing strange about our interaction was the fact that u didn't say I'll look into this and get back to you and all could have been avoided if u knew how to deal with people . I have over 300 pairs of vans and was steadily growing straye into said collection . That however will not be happening. Thanks straye for letting me know iam strange. Ur approach to customer service is i fact strange . And I'll be spending my hard earned money else where. Peace out straye . It was a fun year .
8 August 2024
Unprompted review
Reply from STRAYE
Thank you for that confirmation.
I love straye
I love this company I'm so excited for my shoes to come. The mystery shoes I'm also getting is the icing on the cake. I am totally overjoyed
4 August 2024
Awesome products and great services…
Awesome products and great services very fast and efficient, will be buying from again!!!
5 August 2024
Everything was on time and love the…
Everything was on time and love the product. Always get comments.🤙🏼
21 June 2024
Reply from STRAYE
Your shoes were delivered and you still did a chargeback telling them the order was fraudulent and here you are asking for tracking? Who are you? Don't try to shop with us again. You have been blocked.
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