I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more
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See what reviewers are saying
Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... See more
Company replied
I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and... See more
Company replied
Very rarely do I leave reviews, but I consulted TrustPilot as had no experience of this company and thought it only fair to record a very positive experience. I bought Wicked toys, readily available i... See more
Company replied
Company details
Written by the company
Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.
Contact info
Lancashire Way, PR2 5PB, Preston, United Kingdom
- Sales@straight2you.co.uk
- straight2you.co.uk
4.7
Excellent
115 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love this company
Love this company, they sent s free gift with my first order. Very reasonable prices, just had to buy from again!
11 April 2025
Unprompted review
Reply from Straight2You
Hi Gemma,
Thanks for your review. We hope to see you again soon!
Regards,
Straight2You
Quick delivery
Quick delivery, item as described and best price i found online! Would use again!
28 March 2025
Reply from Straight2You
Thanks for the five star review.
Regards,
Straight2You
Reply from Straight2You
Thanks for buying with us and the 5* review.
Regards,
Straight2You
Efficient and helpful staff.
Product was delivered earlier than expected. Any online queries were answered very promptly. A small part was missing. We rang the number given and talked to a few helpful folk and the part was posted out ASAP.
25 March 2025
Reply from Straight2You
Hi Pamela,
Glad to hear that we resolved your issue quickly and that you're happy with your experience. Thanks for shopping with us.
Regards,
Straight2You
Fantastic customer service!
Fantastic customer service!!
Had a faulty item ( manufacturer issue) and they changed it straight away . Great communication ( you can speak to actual human beings ) and just really good customer service which is refreshing these days I also messaged them regarding delivery before I placed an order and got an instant reply… which again shows the great service. First time I have used them , and 100% be using them again.
3 March 2025
Unprompted review
Reply from Straight2You
Thanks for the positive review. We hope to see you again soon!
Bought 2 paddle boards from…
Bought 2 paddle boards from them.customer service has been absolutely amazing! One paddle board unfortunately had a wee hole in it, got sent a replacement straight away no issues! Highly recommend this company, it’s so refreshing dealing with people that actually have their customers best interests at heart and are truly helpful.
12 September 2024
Unprompted review
A perfect shopping experience A+++++
I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box.
I received regular emails which kept me updated every step of the way and I received the houses quickly in sturdy packaging.
I am delighted with the items and the transaction was perfect from beginning to end so I wouldn't hesitate to shop here again.
12 February 2025
Unprompted review
Reply from Straight2You
Thank you for the positive review.
Tysm for the package
Tysm for the package, seven formula one cars all in perfect condition, also a speedy delivery ordered on 31/12/24 and came 4/1/25
4 January 2025
Unprompted review
Reply from Straight2You
Hi Theo,
Thanks for the 5* review. We hope to see you again soon.
Regards,
Straight2You
Fast delivery no problem at all will be…
Fast delivery no problem at all will be use again
27 December 2024
Reply from Straight2You
Hi Mandy,
Thanks for your order and the positive review.
Regards,
Straight2You
Good value
I was sceptical as I'd never used this site before so I only placed a small order. However I'm happy to say all items orders were delivered and a great value price thank you
25 October 2024
Reply from Straight2You
Hi Katherine,
Thanks for the positive review.
Regards,
Straight2You
Great Customer Service
I ordered from here and had a hiccup with delivery but the customer service team were amazing, quickly fixing the issue and also refunding my postage. Will be purchasing again highly recommended
27 October 2024
Unprompted review
Reply from Straight2You
Hi Louis,
Thank you for your positive review.
Regards,
Straight2You
EXCELLENT COMPANY
Where do I start. This is the best customer service I have ever come across. I bought a Helly Hansen winter coat March 2024. I wore it this month and noticed a few teeth from the zip missing. I emailed customer service last Tuesday evening, they replied straight back and a new coat was sent out, a return label was emailed to me and I received my coat today. One happy customer.
8 October 2024
Unprompted review
Reply from Straight2You
Hi Janice,
Thank you for the positive review. We're happy to hear that you're satisfied with our service.
Regards,
Straight2You/Marine Supplies Direct
Received my order with many thanks
Received my order with many thanks, can't wait to order my next lot of Disney diamond art,
Fast + efficient delivery service keep up the good work
24 September 2024
I am still waiting on my package
I am still waiting on my package , I got an email saying it’s been sent back to the sender , I haven’t had an email saying if it’s getting sent back out or if they have even got it , I tried emailing a million times and it won’t send
8 September 2024
Unprompted review
Reply from Straight2You
Hi Lilli,
Looking the tracking systems for both orders, there's no markers that they're being returned to sender. One is being redelivered today and the other was dispatched on Thursday 5th. You sent one email on Tuesday 3rd, which we responded to promptly.
We have had extremely high demand for the product you ordered, which had led to delays in dispatch which we apologise for. If you have any further issues, we will be more than happy to resolve them.
Regards,
Straight2You
Great service my order was sent back…
Great service my order was sent back twice by Royal Mail but this company were very good reposted my order straight away very pleased with there service
26 July 2024
Reply from Straight2You
Hi Lorraine,
Thanks for the positive review.
Regards,
Straight2You
Reply from Straight2You
Hi Tracy,
Thanks for the positive review.
Regards,
Straight2You
bluey bike helmet…
I was looking for a bluey bike helmet for my niece. Straight2you delivered quickly and my niece loves her helmet. I would definitely recommend this webpage
28 June 2024
Unprompted review
Reply from Straight2You
Hi Karen,
Thank you for your positive review.
Regards,
Straight2You
Brilliant and quick delivery
Brilliant! Great price and quick delivery of Disney 100 Crystal Art stickers. Would purchase from again!
24 June 2024
Reply from Straight2You
Hi Harri,
Thank you for the positive feedback. We hope to see you again soon!
Regards,
Straight2You
Money taken from bank account
Money taken from bank account, no order confirmation e-mailed and no goods recieved.
17 June 2024
Unprompted review
Reply from Straight2You
Dear Chris, we were very saddened to see this as we thought we'd dealt with your queries as and when they came in last week and yesterday. However, it appears they were not.
As you know, you initially called us to place the order, telling us the item was not required until August, but wanted to order it early. Your order was taken over the phone. However, the order was not processed correctly our side, thus no payment or email was sent to you to confirm because the order was still waiting to be put in to our system. That was completely our fault and we did of course apologise for this when you called and subsequently processed the payment and removed postage charges by way of an apology for the issue.
I am afraid we are currently experiencing very high volumes of orders and we are a small business, so have been working extremely hard to get orders out, but this means it takes longer for the orders to get processed from start to finish, as we prioritise them in the order that they come in.
Your order was input while you were on the phone and it was in our system when you called yesterday and had been picked and packed and was awaiting despatch - which is when the courier collects and scans the parcel. This usually then triggers a confirmation of despatch email (sometimes this can go in to junk) depending on your email settings. However, due to the number of orders, the scan could not get done earlier than Tuesday as the courier had collected already.
We did send a manual confirmation through yesterday, which from my understanding you received while you were on the telephone but I apologise if this was not the case. Should you still need that confirmation again, please do let us know and we will happily send it for you.
By way of an apology for the delay, we have arranged for a free science related toy to be sent with. your order. This has been despatched today, for a next day service with DHL - which we hope will be with you tomorrow but please allow up to two working days. The tracking will update once the parcel is collected and you will be able to see it moving through the delivery network.
We usually do very well with our customers and their feedback but on this occasion, for you, we did not hit the mark so we sincerely apologise for that.
To confirm, as per our telephone conversations, we have not charged any postage on your order and we have sent with your purchase, a free science related item, which I hope your grandson likes, when his birthday arrives.
Again, apologies for the mishap on this occasion.
Should you need any further help please let us know.
Thank you.
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