Stqshoes Reviews 90

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the shoes, describing them as comfortable, lightweight, and supportive, especially for those with specific foot or back issues. Several people also like the aesthetic appeal of the shoes and the convenience of features like removable and washable inserts. However, some people were dissatisfied with the product, noting issues with sizing, with shoes arriving too tight or too wide. A few customers also reported receiving dirty shoes with an unpleasant smell. Additionally, some experienced difficulties with customer service when trying to resolve these issues, finding it hard to get a response or reach someone by phone.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product. Many reviewers express satisfaction,... See more

Quality

Customers had positive experiences with quality, praising the comfort, style, and support of the shoes. Many... See more

Based on these reviews

Rated 4 out of 5 stars

I have to wait for about 25 days on order to get my sneakers. Since I didn't receive the email stating my shipping I decided to chat with someone there. I didn't receive any response during the chat.... See more

Rated 3 out of 5 stars

Shoes are a little too wide. Wish I could tighten the design laces. Also I have a bunion and back issues which could have benefited from supports within shoe itself. Like the color and fabric

Rated 5 out of 5 stars

I love these comfortable shoes so much that I ordered 2 more pair...all together I have 6 pair. These are the only shoes that I wear.


Company details

  1. Shoe Store

Written by the company

We value the power of moving forward in comfort and style.


Contact info

3.6

Average

TrustScore 3.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Shoes are a little too wide

Shoes are a little too wide. Wish I could tighten the design laces. Also I have a bunion and back issues which could have benefited from supports within shoe itself. Like the color and fabric

20 March 2026
Rated 1 out of 5 stars

This review is about their customer…

This review is about their customer service. When I finally got my shoes they were great. I got a response saying my order was accepted, and nothing after that. I reached out to the company via chat 3 or 4 times, and no response until after almost a week. I tried calling, and the phone number was not in service,and no shoes. My last chat to STQ was f I don't get my shoes I will call the bank and dispute what I was charged for my shoes, and I finally got a simple apology for the inconvenience and my shoe came later that week

13 February 2026
Unprompted review
Rated 5 out of 5 stars

These are the cutest shoes!

These are the cutest shoes!! My grand daughter has chunky wide feet and she loves to wear them. So far she has had 5 pair. I will definitely be ordering more as she grows.

24 February 2026
Rated 2 out of 5 stars

company ignores request to return and refund

i ordered #3475 in a size 9. it was too big, so i ordered the same sneaker in an 8.5, #3483, which fit fine. i have emailed numerous times to get info on where and how to return the size 9, #3475. no response.
your company was quick to receive the payment and send the sneakers but ignored the request to return and refund.
this negative review will probably be ignored as well. let's see if this review gets a response.

10 December 2025
Rated 4 out of 5 stars

Great shoes

Leave it to say, this is my third pair of STQ shoes. They are comfortable, easy to take care of and great

6 February 2026
Rated 1 out of 5 stars

SHOES ARRIVED DIRTY & SMELLY - STILL NO REFUND OR NEW PAIR

My "new" shoes arrived dirty with a strong weird smell. I'm not able to use them I'm scared I'm going to get a foot fungus or a rash or something. I've been messaging with their support for about 2 weeks since I've received them but still have not been given a refund or sent a new pair.

12 January 2026
Rated 1 out of 5 stars

The pair I got it’s smaller

The pair I got it’s smaller, I tried to used the chat but got messages saying there wasn’t anyone available, when I finally got a reply, the person kept telling me there wasn’t anyone shoes are true to size, well I tried the shoes again without socks, still too tight, then seen the size print inside the shoes, they’re size 8! I ordered 9, then I was told I have to pay for shipping them back and have to pay a restocking fee of $5.00! So much for hassle and free return. I didn’t make the mistake, the company did. So why do I have to pay for it? Not happy about it, won’t recommend it to anyone and will give me feedback back if someone ask.

4 December 2025
Rated 1 out of 5 stars

Customer Service Nonexistent

Have purchased STQ shoes from Amazon previously and love them. Ordered directly from STQ this time and will not make that mistake again. The shoes didn't work and I requested a return as instructed weeks ago and never heard back from anyone. Since the 30 day return window has passed guessing no one will be reaching out. Just the worst!
Customer Service!

26 November 2025
Rated 5 out of 5 stars

I LOVE these shoes (and my knees thank me)!

I am still very active but I've had seven knee surgeries and spinal surgery and can barely walk in many shoes or even sneakers. STQ shoes are perfect for me--the cushioning is exactly what I need, and the shoes/sneakers are completely fashionable for my casual style. I now own eight pairs of STQs, of 3 different styles.

29 September 2025
Rated 5 out of 5 stars

Super easy

Super easy, my toddler can get his shoes on and off himself, thank you for making affordable wide shoes for tiny kids!

13 September 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look