STOW London Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how much they love the exceptional quality of the leather, describing the overall craftsmanship and stitching as truly wonderful and durable for daily wear. People also note that the customer service team is exceptionally responsive, helpful, and polite when answering questions about orders and shipping. Some reviewers were not happy with the long wait times and manufacturing delays experienced before finally receiving their orders. Additionally, a few people mentioned that certain design details, like the strap length and interior storage options, could be improved for better everyday convenience.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautifully crafted designs and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the craftsmanship and... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the team for being... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the fast shipping times and... See more

Order

Customers consistently note positive experiences with order processes, finding the application and website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Mrs. appreciated the leather strap for her Mini Curve much more than the chain strap that came with it. It enabled the bag to be much lighter and more comfortable to carry. She also enjoys carryin... See more

Rated 5 out of 5 stars

Great customer service! Very responsive to customer’s questions. I would love it if silver hardware was more available with your handbags! The gold hardware is lovely. But some of us really like the... See more

Rated 5 out of 5 stars

Excellent customer service! I was interested in a sold out model and asked when it would be available again. Peter let me know it would be in a few months, but a few days later messaged me that it'l... See more

Rated 5 out of 5 stars

Stow has the best customer service - fast, responsive, and helpful. Beautiful bag with gorgeous hardware and perfect stitching. The camel colored leather almost looks like plastic because it’s so perf... See more


Company details

  1. Leather Goods Store

Written by the company

Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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4.8

All reviews

(277)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Superior quality and workmanship. Finally a return to turned edges!

Superior quality and workmanship. The leather has a wonderful feeling and you can tell it’s quality. I really appreciate the turned edge technique along the sides of the pouch, because most of the bags on the market currently have edges that have paint and they eventually crack and look unappealing with even just a year of wear. This feature is really the sign of quality because it takes skill to create it. The only suggestion I would make is that it would be nice to have an option with a dark color interior lining instead of a light color which is prone to staining.

19 August 2025
Rated 4 out of 5 stars

Shipping was super fast but.....

Shipping was super fast, that was great. The mini bag is difficult to get in to and the magnets do not always stay together. When I received the bag, it almost felt like it had been used, so I am not sure about that. I wish it came with the leather crossbody strap as well. Thank you.

20 August 2025
Rated 5 out of 5 stars

Quality and elegance

A beautifully made bag in a gorgeous quality, supple leather.  So pleased I bought the crossbody strap to go with as it's a perfect day bag with ample room for carrying everything I need. 

Communication and customer service was top notch too - thank you, Peter!

25 July 2025
Rated 4 out of 5 stars

Excellent quality purse

Excellent quality purse. Great construction and plenty of storage space inside. Definitely my go-to purse. Only reason I deducted a star is because it took way longer to manufacture than originally quoted (took an extra month!)

20 June 2025
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service! I was interested in a sold out model and asked when it would be available again. Peter let me know it would be in a few months, but a few days later messaged me that it'll actually come in earlier than expected and I could preorder it now. I preordered and realized weeks later I'd rather have a different (in stock) model, so they let me pay the difference and I received my bag within 5 days of placing the new order.

The bag itself (Curve bag in black/silver hardware) is beautifully made and wonderfully slouchy. The leather feels and smells great!

22 July 2025
Rated 5 out of 5 stars

Stow has the best customer service

Stow has the best customer service - fast, responsive, and helpful. Beautiful bag with gorgeous hardware and perfect stitching. The camel colored leather almost looks like plastic because it’s so perfect. I actually look forward to breaking it in a bit more. Great design all around.

21 July 2025
Rated 5 out of 5 stars

Just returned home n found yr lovely…

Just returned home n found yr lovely bag! Leather amazingly soft n high quality. Completely satisfied by the workmanship. The bag is not as bulky as I thought.
Very happy with the purchase which arrived in a short time!

21 July 2025
Rated 5 out of 5 stars

First Stow London bag

Very beautiful purse and very nice leather
Your customer service department was exceptional they answered email very quickly

26 June 2025
Rated 1 out of 5 stars

The absolute worst experience with a…

The absolute worst experience with a bag company I have ever had. Distasteful customer service. I would never order from Stow again.

After paying in full in April, I did not receive my bag on May 15 as promised. End of June comes around and still no bag, no indication from the company on when it is coming. When I inquired Stow couldn’t provide a timeline, so I cancelled the order. In July they still send the bag—then asked me to return it sending a very inconvenient DHL shipping label. I request a UPS label and because I didn’t ship the bag within two days, they schedule a pickup without confirming with me. I wasn’t in town. Completely disorganized, self serving company that I would not recommend to anyone.

21 June 2025

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