StoryTerrace Reviews 

579
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to understand and capture personal stories effectively. Many found the overall process straightforward and enjoyable, appreciating the support and guidance provided throughout their journey. The final product, often described as beautiful and well-presented, consistently exceeded expectations in quality and design, creating meaningful keepsakes for families. However, some customers also noted dissatisfaction with the editing process, mentioning instances where editors were changed without notification or the initial editing quality required personal rewriting.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, helpfulness,... See more

Product

Customers had positive experiences with the product, often praising the high-quality final product and its... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the entire process smooth,... See more

Service

Consumers find service to be positive, with many reviewers highly recommending the professional, friendly,... See more

Quality

Users consistently express satisfaction with the quality of the final product, often highlighting the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We undertook this project to capture what a fabulous and unique life Mum had in the Navy. Mum wasn’t too sure about it, but we had a great writer, who totally put Mum at ease during the interviews.... See more

Company replied

Rated 4 out of 5 stars

Enjoyable process. Attentive personal . Genuine interest in your story . Very cooperative with questions and more . Will recommend to others . Particular thanks to Freya Coombes for her guidance and... See more

Company replied

Rated 4 out of 5 stars

My daughters gave me this as a gift for Mothers Day. I thoroughly enjoyed the process. Beverley understood how I wanted it to read and Freya directed with the mechanics. A fun experience and a writt... See more

Company replied

Rated 4 out of 5 stars

I used Story Terrace to get my son’s book published. We were well supported and any small issues raised were dealt with promptly. Our views and opinions were taken on board. Communication was great.... See more

Company replied


Company details

  1. Book Publisher
  2. Bookmaker
  3. Publisher

Written by the company

StoryTerrace turns life stories into books for the most important people on earth. You and your loved ones. We’ve written books for thousands of families and businesses. From CEOs and business builders to inventors and trailblazers. From seventh generation farmers to those building a new life in unfamiliar territory. Our storytellers have passed on wisdom and life lessons, recorded their family histories and captured the essence of charities and global brands. No matter how unique your story is, we’ll match you with the perfect writer to create a beautifully book.


Contact info

4.2

Great

TrustScore 4 out of 5

579 reviews

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4.2

All reviews

(579)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

AI writes a poor story for you not a real ghostwriter

Back in or around late 2023 I had been inquiring about ghostwriting services through Story Terrace. I was working with a sales guy Ben. Who listened to my story idea and what I was wanting. He encouraged the premium writer package. It had 12500 words and a premium writer. I paid in a total of 3 installments. Two payments in Nov and December for $1,190 and then a lump payment of $3,570 in Jan equalling $5950. Soon after I was pushed into this, the company was sold. It has been a nightmare since. Very disorganized, the timeline for my book has been extended multiple times. After I finally got the first draft/outline it was so poorly written I couldn't believe so I had others read it without giving my opinion so not to influence theirs. They all came back saying it was so bad and hard to follow, like a kid wrote it. When I expressed this to ST they then told me that an AI wrote it. I NEVER! Would have agreed to an AI writing this. my story has trauma, rape, strong emotions that AI cannot describe! The writing the AI did of my violent rape was just so bad, It almost made me cry. Just a terrible experience overall! I have been seriously frustrated with the lack of communication and failure to make the requests and changes I have asked for. I am so disappointed in the drafts I have been given. Now to make matters worse not only are they asking for more money for something I ended up almost entirely writing myself, they seem to have lost record of my lump payment in Jan that I gave the sales rep over the phone. I want a full refund and I will write my own story. I no longer have faith in this company or whatever company bought them. This was clearly high pressure sales tactics used to get me to sign up and pay. I have filed a complaint with the BBB and they never responded so BBB closed it for lack of response from the business. I am now persuing the Attorney General and FTC. This is a scam and bait and switch!

1 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Alia,

Thank you for taking the time to share your feedback. We understand how important your story is, and we regret that your experience did not meet your expectations, especially given the personal and emotional nature of your journey.

We recognize the challenges you faced, and we are currently working on addressing the issues you raised. We are committed to continuously improving our processes and ensuring that our writers deliver content that respects and accurately reflects each storyteller's experience.

Your feedback has showed areas for growth, and we are working to resolve the situation with you. We appreciate your patience and understanding as we move forward.

If you have any further questions or need additional support, please don’t hesitate to reach out to us at complaints@storyterrace.com.

Sincerely,
The StoryTerrace Team

Rated 4 out of 5 stars

Googled "how to get a book written &…

Googled "how to get a book written & published" and Story Terrace came up. Have not been disappointed with the service I have received from start to finish. There were a couple of misunderstandings with my first interviews but these got rectified efficiently and Zoe & Alice have been extremely helpful in making my dream book become a reality.

5 June 2024
Unprompted review
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Reply from StoryTerrace

Dear Nina,

Thank you for sharing your experience! We’re so glad you found us and that we were able to help turn your dream book into a reality. We're happy to hear that Zoe and Alice were able to support you throughout the process.

If you ever need assistance in the future, we’d love to work with you again!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

Delighted to have at last written my story for my family!

I frequently told my family that I'd like to write about my early life - so different from my own children's and grandchildren's. Realising that I perhaps never would, they signed me up with Book Terrace.
I am so grateful that they did and that I have at last written my story before it's too late! It has been a most rewarding experience and everyone I have dealt with has been very pleasant, helpful and encouraging.
Possibly unusually, I actually wanted to write it myself, with professional guidance. I probably did not make that clear enough from the start. My first (very lovely) writer was willing but not really at ease with what I needed.
I would advise anyone wanting to use their own words to make it clear from the start before choosing a 'writer'. That is advice, in no way a criticism!

30 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Marion,

Thank you for sharing your inspiring story! We’re so pleased to hear that you finally had the opportunity to write about your early life for your family.

We’re glad to have been part of your rewarding experience.
If you ever need assistance again, we’d love to support you!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

From the introductory meeting to the…

From the introductory meeting to the final publication, the whole process was straightforward and professionally supported throughout.
Due to close family bereavements, it was necessary to extend our deadline, and this was arranged with thoughtfulness and care.
All amendments were quickly dealt with and appropriate advice provided throughout.
If anyone is thinking of writing a book but not sure how to go about it, I would recommend speaking with Story Terrace and see if they can help … they certainly did with us!

30 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Julie,

Thank you for your thoughtful review! We’re glad to hear that the entire process, from the introductory meeting to the final publication, felt straightforward and professionally supported.

Your recommendation means a lot to us, and we’re honored to have been able to assist you in your writing journey!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

Pleased with the finished book.

I am pleased with the finished book. The editor, Martin McLauchlan, has been very helpful and supportive.

30 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Ken,

Thank you for your feedback! We’re delighted to hear that you’re pleased with the finished book and that Martin provided you with such helpful support throughout the process.

If you ever need assistance in the future, we would love to work with you again!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

Incredible life experience

Incredible life experience. A gift for life and a huge gift for my family.

I found the experience therapeutic, my writer was the most kind and empathetic soul en the support with explanations and time management was hugely helpful(and needed!)

30 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Tex,

Thank you for sharing your incredible experience! We’re thrilled to hear that you found the process therapeutic and that your writer provided the kindness and empathy you needed.

If you ever wish to share more stories or need assistance in the future, we’d love to help!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

Cathartic experience

I would never have been able to write the story of my son’s life without the care patience and support of Beverly who transcribed and Alice the editor. I would highly recommend StoryTerrace. Can’t thank them enough for making quite an emotional journey a really good experience.

29 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Goldie,

Thank you for your heartfelt review! We’re so glad to hear that Beverly and Alice provided you with the care and support needed to write your son’s life story.

We truly appreciate your recommendation and are grateful to have been a part of this meaningful project. If you ever need assistance again, we’re here for you!

Best regards,
The StoryTerrace Team

Rated 4 out of 5 stars

Autobiography

Ultimately we got an autobiography written for my father-in-law which is of great quality and will be cherished for generations. The entire process of writing such a book, especially for elderly person is not so easy (for lots of reasons). My main feedback to StoryTerrace would be to set better expectations for their clients. For example there is a limit to how well the ghost writer can edit the interviews - it needs someone with intimate knowledge of the person's life to really know how to properly edit, so in many ways it is a joint effort between between the ghost writer and the subject (or someone on the subject's behalf). However StoryTerrace are a professional company and are very polite and accepting of changes throughout the process. I would use them again.

29 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Raphael,

Thank you for your thoughtful feedback! We’re delighted to hear that the autobiography for your father-in-law turned out beautifully and will be cherished for generations. We appreciate your insights about setting clear expectations for our clients.

We’re glad to know you found our team professional and accommodating throughout the process. If you ever decide to work with us again, we’d love to assist you in the future!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

Brilliant way to do your story

Story Terrace is an excellent company to write your own story, the personnel are very experienced and very professional, the writer allocated to me was brilliant.

25 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Dave,

Thank you for your kind words! We’re thrilled to hear that you found StoryTerrace to be an excellent partner for telling your story and that our team’s professionalism and experience made a difference.

If you ever need further assistance, we’d love to work with you again!

Best regards,
The StoryTerrace Team




Rated 5 out of 5 stars

Hello I really enjoyed the experience of this.

Hello to everyone,I really enjoyed doing my book,it took me deep in my memories with doing this.i want to congratulate barbara,without her.my book would have not be done the way I wanted it..she is a amazing person to work with when doing something from years ago..I've been so lucky to meet her and wish her the very best for more to come..the cover picture is lovely, but in person it don't look professional at all.im sorry about this..as the editor always replied and kept me right,what a lovely team to have..when doing something so emotional from my past.thank you very much.i appreciate it .Michelle

1 April 2024
Unprompted review
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Reply from StoryTerrace

Dear Michelle,

Thank you for sharing your experience with us! We're so glad to hear that working on your book brought back meaningful memories. It’s wonderful to know our team was there for you throughout the process.

Thank you again for trusting us with your story!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

13th Avenue : My Memoirs

Correspondence between ourselves, the editor and senior writer was fluid, with guided assistance along every step of the way. The site is user friendly, and each step clearer explained.

29 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Heather,

Thank you for your review! We're so pleased to hear that the process of creating your book was smooth, with fluid communication and guidance throughout.

We appreciate your feedback and look forward to working with you again in the future!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

Stoyr Terrace, You Captivate my Story perfectlly

Captivate my Story perfectlly. It was an emmotional journey going back through my tramatic childhood to this ripe old age of 74. Finding the right help for my story was not easy. Then I remembered I saw Stoyr Terrance on the BBC Dragon's Den, I then thought, what a brilliant idea to wite books for people like me who knows nothing about crafting a books?
The book writting with Story Terrace has been a wonderful experience. I didnt realize that there are so many people involved in getting a book done.

I am over the moon with my finish project. Everything about my book is just brilliant and beautifuliy writen. Now, I just have to say thanks to Storry Terrace and teams for such an amazing book, so happy I could cry.

10 out of 10 for a perfect book. Good job well done!

One happy cliant.

Etha Brace

27 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Etha,

Thank you so much for your heartfelt review! We’re incredibly honored to have been a part of your emotional journey and to help you tell your story. It’s wonderful to hear that you found the experience rewarding and that you're thrilled with how your book turned out.

We're glad we could capture your story beautifully, and your kind words truly mean the world to our entire team. If you ever need assistance again, we’d be delighted to work with you!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

"StoryTerrace exceeded my expectations…

"StoryTerrace exceeded my expectations in every way! The team was professional, supportive, and incredibly talented. The editor and writer's dedication to crafting a compelling narrative was inspiring, and I highly recommend their services to anyone seeking an exceptional storytelling experience!"

2 May 2024
Unprompted review
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Reply from StoryTerrace

Dear Olagoke,

Thank you so much for your kind review! We're thrilled to hear that we exceeded your expectations and that you found our team professional, supportive, and talented.

Your recommendation means the world to us, and we’d be honored to work with you again in the future!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

The team at story terrace were so supportive, most times I came short they were right on standby to give more than a helping a hand. Thumbs up to Martin my project coordinator for going over and beyon

I totally enjoyed the entire process. It’s one of the most seamless processes I have ever experienced.

2 February 2024
Unprompted review
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Reply from StoryTerrace

Dear Tunde,

Thank you for your kind words! We're thrilled to hear that you enjoyed the entire process and found it seamless. It’s wonderful to know that our team, especially Martin, was there to support you every step of the way and went above and beyond for your project.

We truly appreciate your feedback and look forward to working with you again in the future!

Best regards,
The StoryTerrace Team

Rated 5 out of 5 stars

The best team ever!!!

I was very impressed with the experience I had with StorryTerrace.
The team was brilliant and extremely helpful with everything in the process!
The editor and the writer really made this experience happen with so many kind emotions!
You can tell these people are passionate about what they do and made all of this possible!!
I highly recommend them!!!

11 April 2024
Unprompted review
Rated 5 out of 5 stars

The team at StoryTerrace are amazing

The team at StoryTerrace are amazing, really passionate about what they do and making sure you have a great experience and finished book. I enjoyed the process and the outcome, highly recommend them!

4 April 2024
Unprompted review
Rated 5 out of 5 stars

An experience I cherished

I was on the fence about having my story written by someone that wasn't me.
But on persuasion by my family, I chose to try out StoryTerrace and it turned out to be an experience we all cherished!
Going through the interviews was a nostalgic and wholesome process as my writer was very kind, understanding and fun to talk to. I had control over how my story was written and could offer my own editorial input at every stage.
The designer did a wonderful job on my cover as well. Will definitely be ordering more book copies for the rest of my family and friends!

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

I lost my husband last year. I wanted to write a book about his life and what a wonderful man he was. Story Terrace matched me with Stef who captured my story perfectly. Stef listened and understood my loss. Stef you are a great writer thank you. I would recommend Story Terrace to anyone who wants to write a book.

11 January 2024
Unprompted review

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