storytellertravel Reviews 

307
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the intricately designed flags and keyrings make wonderful, highly personalized gifts for passionate travelers building their unique collections. People also deeply appreciate the careful packaging and beautiful craftsmanship that effortlessly turn holiday memories into special, lasting keepsakes. Some reviewers were not happy with unexpected delivery delays, missing items, and occasional frustrating errors found in the custom engraving. Consumers also mentioned a noticeable lack of timely communication or helpful tracking updates regarding dispatch times, order confirmations, and unresolved customer service inquiries.

What people talk about most

Product

People report positive experiences with product, highlighting the high quality and uniqueness of the items.... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread satisfaction with the well-made... See more

Order

Users describe ambiguous interactions with order, reflecting a sharp division in customer experiences. While... See more

Delivery service

Clients share ambiguous opinions on delivery_service. While many consumers praise swift shipping, prompt... See more

Holidays

Consumers find holidays to be a wonderful source of positive memories and experiences. Reviewers frequently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great products of high quality that make lovely gifts. I have bought from Storyteller on occasion and my orders always arrive well packaged. Only issue I have found is with communication. I’d left a c... See more

Rated 4 out of 5 stars

My Daughter loves her flags detailing where she’s travelled. Always received the flags in a reasonable time. The flags are good quality and the engraving is done well. My only criticism is that I’ve n... See more

Rated 4 out of 5 stars

I'll be honest, I was nervous when the only email I received said 'your order has been completed' with no next steps or expected delivery date. It could've meant made, dispatched or delivered and cl... See more

Rated 4 out of 5 stars

I have been a customer for many years now and love the little flags and slowly building up my collection. The only problem i have is the limited options of countries available. On occasions i hav... See more


Company details

  1. Fashion Accessories Store

Written by the company

Travel accessories that help fund educational projects.


Contact info

4.0

Great

TrustScore 4 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(307)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered 5 flags

Ordered 5 flags, they haven’t arrived. No way of contacting by phone. Have emailed numerous times without reply. I’ve had good service before from them but it seems to have gone to pot.

24 July 2026
Unprompted review
Rated 4 out of 5 stars

My concerns were dispelled

I'll be honest, I was nervous when the only email I received said 'your order has been completed' with no next steps or expected delivery date. It could've meant made, dispatched or delivered and closed.
Then the trustpilot reviews made me nervous because I was seeing high volumes all submitted on the same day (suss!)
But my order arrived today 13 days after I placed the order, and I'm thrilled. These are beautiful and I can't wait to add all the places we've been and all the places we'll explore in future!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great memento

This is the 4th time I have bought flags from Storyteller and once again they have delivered. Great quality and received on time. They are a great memento and I would recommend them to all travellers.

15 March 2026
Rated 2 out of 5 stars

No reply to emails

Sent email requesting certain country not on the list
Still waiting reply after 1 month
Ordered others and they were OK but no communication at all

23 February 2026
Rated 5 out of 5 stars

Precise and Timely

My order was filled with timeliness and precision. The inscriptions were perfect and my order arrived in just a few days even with overseas shipping.

22 February 2026
Rated 5 out of 5 stars

Beautiful travel memento

As always I am delighted with the latest addition to my Storyteller Flagmate collection.
I love building a visual reminder of my travel adventures and can't wait to add more to it!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

I received no item and there was no…

I received no item and there was no communication from the company, no order confirmation with order number, no notification if the item is dispatched or being sent. Nothing, not even after I emailed the website, there was no reply.
Very unprofessional and unhappy with the service. Won't order here again, and these items are not cheap.

9 February 2026
Rated 5 out of 5 stars

Great product

Great product, I’ve been collecting flags since 2018 and just bought my next 5. Quality is great, service is great and item is great! Cannot recommend enough!!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great momento

Got the keychain as a gift before travelling and have then collected various flags from places I’ve visited. Really nice momento.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company - and great products. We are collecting flags for our children and think it will make a very cool momento for them when they are old enough to get it.

23 February 2026
Unprompted review

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