Storyblocks Reviews 2,493

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their speed, friendliness, and helpfulness, often highlighting exceptional customer service. Many people appreciate the efficiency and ease of their overall experience, noting that issues are resolved quickly and professionally. Reviewers are particularly impressed with the prompt response times and the high quality of support received. However, some people were dissatisfied with aspects of their subscription, expressing concerns regarding licensing and account usage policies. A few other people also felt that customer service was unresponsive or difficult to reach, mentioning ignored emails and slow replies.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, often describing it as fast, convenient, and efficient. Many... See more

Subscription

Consumers find subscription experiences to be ambiguous, with some reporting positive interactions regarding... See more

Response time

Clients share positive opinions on response time, with many reviewers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Storyblocks has offered a great product for years, but I've rarely needed to reach out for customer support. I did today, and their speed, friendliness and helpfulness exceeded my most optimistic expe... See more

Rated 5 out of 5 stars

Franco’s quick response and ease with getting my refund started were fantastic. I wish dealing with other companies was this easy. ( I don’t usually do surveys but feel that people usually comment to... See more

Rated 5 out of 5 stars

I’d used Storyblocks for a few years to help with mixing voiceover demo reels and recording voiceover advertisements for clients that wanted a music bed. They have a great library and an excellent sea... See more

Rated 5 out of 5 stars

This was my first time using storyblocks, but I can definitely tell you that I’m so happy I decided to go with this company. Franco was absolutely amazing and he helped me with every question I had. T... See more


Company details

  1. Graphic Designer
  2. Art Supply Store

Written by the company

Storyblocks gives marketers and creatives the ability to create professional-quality projects by supplying them with an huge library of royalty free stock content and unlimited downloads. With over 2 million footage clips, music tracks, images, and templates for software like DaVinci Resolve, Premiere Pro, and more, we provide everything you need to create without limitations.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

This is suspicious

This is suspicious, I wanted my Storyblocks account and this appears to be fake. With Storyblocks I never need to download invoices.

31 December 2024
Unprompted review
Storyblocks logo

Reply from Storyblocks

Thank you for bringing this to our attention. We are genuinely sorry to hear about your experience and appreciate your concern.

If you encountered any issues with your Storyblocks account or if something seems amiss, we want to resolve it promptly.

Please reach out to our support team at support@storyblocks.com or chat directly on the site. Please include your account details so we can investigate further and assist you directly. Your satisfaction is our top priority, and we are here to help.

Thank you for your patience and understanding!

Rated 5 out of 5 stars

Great product, even better customer service!

First off, Storyblocks is great, I used it pretty heavily other last two years while editing content for my clients. The only reason I'm leaving is that I'm working in a different industry and I no longer need it.

Their customer support team is awesome. I missed the window to cancel my renewal while I was away for the Holidays-and when I reached out about my issue, they got back to me within a few days offering a few solutions to help me. Franco was dope, deserves a raise for being so helpful!

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Went above & beyond

Super quick response and Franco resolved my issue immediately and went above and beyond.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Service for a Struggling YouTube…

Great Service for a Struggling YouTube Startup. Customer service is human based and top notch... Super helpful... and every kind of content an aspiring YouTube Entrepreneur could ask for... Cheers!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied!

Even though the experience of having content removed is frustrating, the issue was solved to my expectation and the resolution was achieved quickly. There's nothing greater than this royalty-free music platform and I'm happy to have been a subscriber since 2018!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience with the Storyblocks support team

I had an excellent experience with the Storyblocks support team! They were incredibly responsive and helpful when I accidentally subscribed to the wrong plan. The process of resolving my issue was quick, transparent, and stress-free. Special thanks to Franco for the professional and kind assistance. Highly recommend their service!

4 December 2024
Unprompted review
Rated 5 out of 5 stars

Storyblocks is great

Storyblocks is great. I needed the subscription for a large project I was doing. When the project finished I forgot to cancel the subscription. When it came around again I was panicked that I was going to have to pay a yearly fee that I didn’t need anymore, but one email and Storyblocks gave me a refund. So great service when I needed it, and great customer service when I didn’t need it anymore.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

"I've had a great experience using…


"I've had a great experience using Storyblocks. The platform offers an excellent variety of high-quality content, and it’s very user-friendly. The resources are perfect for my design projects, and the subscription model is flexible and cost-effective. Overall, Storyblocks has been a valuable tool for me, and I highly recommend it to other creators looking for top-tier media content."

21 November 2024
Unprompted review
Rated 5 out of 5 stars

They handled it!

I had a fraudulent YouTube claim on my most popular video. My YouTube channel is for my business, so this was a significant hit. But storyblocks took care of everything and now my video is back to normal. Such a relief!! It also a relief to know that storyblocks has my back if this happens again in the future. Thank you!!

20 November 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been a loyal customer of theirs…

I’ve been a loyal customer of theirs for nine years now. Whenever I had any questions, they were always quick to respond. Whenever I encountered an issue related to copyright issues on YouTube, they resolved it promptly.

14 November 2024
Unprompted review

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