Stories Flooring Reviews

2,162

•

4.6

Flooring Store

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Review summary

Created with AI, based on recent reviews

Considering 345 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their friendly and professional approach, often going above and beyond to assist with product selection and order management. The service provided is consistently described as excellent, with many appreciating quick communication and efficient handling of inquiries and issues. Reviewers are very satisfied with the product quality, finding the flooring to be ideal, top-quality, and visually appealing, with delivery often highlighted as quick and prompt. However, some customers experienced issues with delivery, such as drivers not assisting with heavy items, packages arriving damaged, or unexpected delays and miscommunications. A few other people also noted inconsistent product quality, mentioning burnt or mismatched pieces, flooring not matching samples, or being exceptionally difficult to install.

What people talk about most

Product

People report positive experiences with the product, often praising its high quality and great value. Many... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of the... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the quick, efficient, and... See more

Reviews shaping this summary

Ordering easy, lots of useful guides, hits, tips online; delivery quick and efficient for both samples and order. Customer service fantastic, rang me before my order was despatched to advise that som... See more

Company replied

quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extr... See more

Company replied

My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they we... See more

Company replied

This product is ideal for what I needed. It offers a good barrier for my floor which is great for cleaning with a damp mop. Make sure when cutting you use the appropriate tools, personally I got on we... See more

Company replied

Company details

Written by the company

Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk

Contact info

Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, United Kingdom
01133200223
info@storiesflooring.co.uk
storiesflooring.co.uk

4.6

Excellent

2K reviews

5-star

4-star

3-star

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

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Updated Mar 27, 2026

quick easy to order service

13 January 2026

Reply from Stories Flooring

Apr 7, 2026

Hi David,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 12, 2026

I am so happy with my new flooring

I am so happy with my new flooring. Fantastic high quality product at a great price. Super helpful customer service with excellent communication. Delivered in perfect condition on my requested date. Would highly recommend.

10 February 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Phil,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 9, 2026

Great fast sample service!

5 March 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Jenny,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 9, 2026

Ordered samples Thursday they were with…

Ordered samples Thursday they were with me Saturday! Great service!

5 March 2026

Reply from Stories Flooring

Apr 7, 2026

Hi,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 7, 2026

Simply great

Delivered on time. No damaged products. All perfect.

5 February 2026

Reply from Stories Flooring

Apr 7, 2026

Hi James,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 5, 2026

Quick delivery

3 March 2026

Reply from Stories Flooring

Apr 7, 2026

Mar 5, 2026

Cannot beat some free samples

Cannot beat some free samples, as many as you require with no pressure to buy. Competitive prices.

3 March 2026

Reply from Stories Flooring

Apr 7, 2026

Hi William,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Mar 3, 2026

Delivery date changed twice after being assured.

I ordered my flooring and was told it would be two weeks until it would be delivered. I got a phone call the day before delivery to say that it wouldn't be delivered as it was stuck in the port and couldn't be taken off the boat due to weather and was assured that i would receive it early the following week. I called the next week to see when delivery would be and they said they would get it on thursday and i wouldn't receive it until the next monday. So nearly four weeks for delivery and feel as if i am being strung along, i have had to cancel my floor fitter twice now.

15 February 2026

Reply from Stories Flooring

Mar 4, 2026

Hi Neil,

Please accept our apologies again. The goods were sold with a date given of the end of March and this has slipped due to delays in customs and weather unloading the ship. The goods are with us Thursday and we will try and get out for Friday but likely it will be Monday. We will refund the delivery charge as goodwill due to the last minute delays.

Gareth

Updated Mar 2, 2026

K. S.Ordered the flooring we wanted

Ordered the flooring we wanted. Very easy payment method. Product arrived today. looks beautiful. Will use this company again.

30 January 2026

Reply from Stories Flooring

Apr 7, 2026

Mar 2, 2026

25 February 2026

Reply from Stories Flooring

Apr 7, 2026

Feb 27, 2026

Good samples

Good samples, arrived very quickly.

24 February 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Mark,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

Feb 26, 2026

23 February 2026

Reply from Stories Flooring

Apr 7, 2026

Hi Andy,

Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.

If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.

Kind regards,
Stories Flooring

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