Ordering easy, lots of useful guides, hits, tips online; delivery quick and efficient for both samples and order. Customer service fantastic, rang me before my order was despatched to advise that som... See more
Company replied
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Review summary
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What people talk about most
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quick easy to order service. Good communication via emails which helped me to choose the excellent Lusso LVT flooring range - a bit more of an effort to lay down click system but we'll worth the extr... See more
Company replied
My experience from start to finish with Stories Flooring has been excellent. They were super responsive to all my questions on the flooring I chose. I also ended up needing more flooring and they we... See more
Company replied
This product is ideal for what I needed. It offers a good barrier for my floor which is great for cleaning with a damp mop. Make sure when cutting you use the appropriate tools, personally I got on we... See more
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Company details
Written by the company
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
Contact info
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, United Kingdom
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
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The team at Stories are great to work…
The team at Stories are great to work with and the products and prices are also hard to beat, I have built a new home and have purchased over 150m2 of their engineered flooring in 3 different products and it all looks superb, highly recommend
24 October 2025
Reply from Stories Flooring
Hi Phil,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very easy to use the website
Very easy to browse the different kinds of floorings and very easy to work out how much we needed
22 November 2025
Reply from Stories Flooring
Hi Jill,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Flooring arrived with out any hitches
23 September 2025
Unprompted review
Reply from Stories Flooring
Hi Clive,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Archie,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The delivery was not met on the…
The delivery was not met on the allocated day. I wish comapnies would stop using Evri as they are awful
19 November 2025
Reply from Stories Flooring
Hi Saskia,
Many thanks for the feedback. The free samples were attempted delivery on 21/11 and are back out for a 2nd attempt today.
Let us know if you like them and would like to place an order
Gareth
Samples
Ordered samples delivered promptly, great quality, price so able to order with confidence.
17 November 2025
Reply from Stories Flooring
Hi Denise,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
5* service!
Absolutely amazing service from the guys! Had a slight issue with delivery (palletlines fault) and they sorted it without a single stress! Absolutely brilliant and will be using them for all my flooring from now on! Also recommend to anyone!
20 October 2025
Reply from Stories Flooring
Hi Frazier,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent Service very polite would Recommend to Everyone
Excellent Service very polite would recommend to anyone Danny the Manager Helped me purchase My Flooring Very quickly and could not do enough for me Thanks To all the Team Amazing 100% 👌👌
17 November 2025
Unprompted review
Reply from Stories Flooring
Hi Tony,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Reply from Stories Flooring
Hi Dale,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
They absolutely bombard you with calls…
They absolutely bombard you with calls emails and texts. Very annoying.
16 November 2025
Unprompted review
Reply from Stories Flooring
Hi Holly,
Apologies. Have you unsubscribed? email me your email address to gareth@storiesflooring and I will ensure you receive no more
Always a bit manic in black friday week getting all the deals out there!
Apologies again
Gareth
Very quick service
Very quick service, Really impressed for quick delivery and good product. They made me a valuable customer and confident to complete the purchase. Thanks
13 November 2025
Reply from Stories Flooring
Hi Ady,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
To busy to call back was reply…
Asked for some samples and delivered the very next day.. super service thank you.
***Take this great review back***
Was super good at 1st but then unable to answer the phone or emails.. Was more than ready to order but never replied to my calls when said which has meant its put myself & floor layers behinds schedule.
12 November 2025
Reply from Stories Flooring
Hi Richard,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Lvt sample
Item hasn’t been delivered!
Sample now delivered. Lovely product! Thank you
15 November 2025
Reply from Stories Flooring
Hi,
You ordered a free sample on Thursday 13/11 in the afternoon and have given us a 1 star review on Saturday 15/11 which is very harsh so we would appreciate an amendment. We can see the sample has now been delivered.
Gareth
Reply from Stories Flooring
Hi Trevor,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great customer service
Great customer service.
Nice choice of products and free samples
9 November 2025
Reply from Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Fast Delivery of Samples!
The samples were delivered very fast.
Even samples which were not available to order through website, were added to parcel upon request.
10 November 2025
Reply from Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Beautiful flooring and quick delivery
Beautiful flooring and quick delivery. We had a small issue but it was sorted out promptly. Thankyou. Would definitely recommend.
11 October 2025
Reply from Stories Flooring
Hi Lauren,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great service - free samples
Great service. The company provided 2 free samples. It's a shame we could not find the right colour / texture for the laminate but an amazingly responsive service. Thank you!
4 October 2025
Reply from Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very good service
6 November 2025
Reply from Stories Flooring
Hi Karl,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very pleased with flooring
Very pleased with flooring, nice finish, good matching of joints, effort put into fitting paid off.
Delivery was prompt and as informed. I unpacked pallet while driver was present and he was happy to dispose of the pallet. All present and correct.
Ordering was not for me simple as I was certain of the amount I needed but the two extra packs allowed for me to do extra that I hadn't planned for.
Paying for me was a problem as I have always used Paypal, had to go go contactless, tried the bank account recommended ' Revolt ' and ended with an extra bank account, not necessary as it didn't work and then changed phone setup to use Gpay. Why can't they use PayPal? I will never have use of Gpay again.again. otherwise OK. Thankyou.
7 November 2025
Unprompted review
Reply from Stories Flooring
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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