Stories & Ink Reviews 

91
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional quality of the tattoo aftercare products, emphasizing how wonderfully they moisturize the skin and keep the ink looking bright and fresh. Many individuals also express satisfaction with the fast delivery and the supportive, responsive team available to assist with any questions. However, some people mentioned experiencing frustrating delays with their shipments, noting that orders sometimes remained unfulfilled for weeks without proper tracking updates. Some reviewers were not happy with the communication, reporting that it was difficult to reach out or get timely help regarding missing packages.

What people talk about most

Product

Reviewers mention positive feedback about product, praising their high quality and effectiveness in healing... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the serums and daily moisturizers... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a wide range of differing outcomes.... See more

Customer service

Clients share positive opinions on customer service, highlighting a lovely team that truly values consumers.... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a mix of extremely fast arrivals and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered the Vibrancy Serum from Stories & Ink and it has worked an absolute dream on my tattoo. It’s brought the life and vibrancy back into it and made such a noticeable difference.... See more

Company replied

Rated 5 out of 5 stars

Got my first tattoo earlier this winter and honestly didn’t expect the itch to be that bad. The skin felt tight, dry and constantly irritating. I was first recommended something from the pharma... See more

Company replied

Rated 5 out of 5 stars

I bought the Daily Moisturiser off Amazon to try, very impressed. So decided to try the Vibrancy Serum and Exfoliating Body Wash as well, this time ordering from the website. I find both to be high... See more

Company replied

Rated 5 out of 5 stars

I have been getting tattoos since last 25 years and have been looking for after care products. I was on vacation from India when I discovered your products bought them and have been using since. They... See more

Company replied


Company details

  1. Cosmetics Industry

Written by the company

Stories & Ink is a UK-based skincare brand created specifically for tattooed skin. Our products are formulated with skin-nourishing actives to protect tattoos from fading, soothe sensitive skin, and keep ink looking vibrant for longer, because your tattoos are worth looking after.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(91)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products

I bought the Daily Moisturiser off Amazon to try, very impressed. So decided to try the Vibrancy Serum and Exfoliating Body Wash as well, this time ordering from the website. I find both to be high quality tattoo aftercare as well. A little goes a long way with these products, and I saved money ordering the latter two as a bundle. Fast well packaged delivery. All very impressive, I don't see me moving away from these 3 products anytime soon. My skin and tattoo look and feel great!

P.S. They all smell gorgeous too - a welcome bonus...

15 March 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear you had a great experience with Stories & Ink. Your kind words truly mean the world to our team and motivate us to keep doing what we love. We hope to see you again soon!

Rated 5 out of 5 stars

Really impressed with the after care…

Really impressed with the after care cream. The wash was nice as well. Purchased at Brighton Tattoo Convention. Would definitely purchase again.

28 February 2026
Unprompted review
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Reply from Stories & Ink

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear you had a great experience with Stories & Ink. Your kind words truly mean the world to our team and motivate us to keep doing what we love. We hope to see you again soon!

Rated 5 out of 5 stars

Good Service

great products, contacted customer service and Ethan was able to help within one message- very impressed!

2 March 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear you had a great experience with Stories & Ink. Your kind words truly mean the world to our team and motivate us to keep doing what we love. We hope to see you again soon!

Rated 3 out of 5 stars

Good Products

Good Products, work well.

18 February 2026
Unprompted review
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Reply from Stories & Ink

Hey Sarah, thank you for sharing your review on our products, we are very happy that they work well for you.

If there is anything we can do to get that 3 star to a 5 star, please drop us a message and let us know!

Thanks,
Stories & Ink

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service.

Slight issue with order being dispatched from warehouse but was taken care of straight away by Ethan. Great service and great communication.

Thank you!

24 February 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Hey Chris,

We're happy we could get the issue sorted out for you and hope you are enjoying the products.

We really appreciate your 5 star review!

Thanks,
Stories & Ink

Rated 1 out of 5 stars

Order not received and yet asked for a…

Order not received and yet asked for a review. Items should have arrived 4 days ago yet still not tracking info from Royal Mail nor any response from stories and ink.

23 February 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Hey Tom,

I am very sorry to hear you have not yet received your order, could you please send an email to - support@storiesandink.com as we cannot locate any previous emails from you. We will ensure this sorted for you as soon as that has been received.

Thanks,
Stories & Ink

Rated 1 out of 5 stars

Order still not received

Order still not received, not sure why am I asked for review.
Ordered on 13/02/26 and delivery supposed to be with Royal mail, although there is no tracking

13 February 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Hi Jelly,

I am very sorry to hear you have not yet received your order, could you please send an email to - support@storiesandink.com and we will ensure this gets sorted for you as soon as that has been received.

Thanks,
Stories & Ink

Rated 5 out of 5 stars

Fast delivery, great itch relief

Delivery is very fast and the aftercream works great for itching

16 February 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear you had a great experience with Stories & Ink. Your kind words truly mean the world to our team and motivate us to keep doing what we love. We hope to see you again soon!

Rated 5 out of 5 stars

Bought the AM/PM set for a new tattoo…

Bought the AM/PM set for a new tattoo love the Moisturiser & Vibrancy Serum, not certain about the body wash (still early days).

Left my tattoos looking great, even my old ones from 20 years ago. Will be buying from them again.

30 January 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear you had a great experience with Stories & Ink. Your kind words truly mean the world to our team and motivate us to keep doing what we love. We hope to see you again soon!

Rated 5 out of 5 stars

Great products that work

I ordered products a few days before getting my furst tattoo, and they arrived exzctly as promised. I used the products as per the easy to understand guidance and they worked brilliantly.
Great results, great service. Whats not to like!

31 January 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Hey Steve,

Nice one on the first tattoo. Glad the products arrived in time and that the instructions made the aftercare part straightforward for you.

Thanks for trusting us with healing your first tattoo, we appreciate the support.

Best,
The Stories & Ink Team

Rated 5 out of 5 stars

Surprised how well it worked

Got my first tattoo earlier this winter and honestly didn’t expect the itch to be that bad. The skin felt tight, dry and constantly irritating.

I was first recommended something from the pharmacy, but for me it just sat on top of the skin and made everything feel greasy without really helping.

A friend suggested trying The Aftercare Duo. I didn’t expect much, but it actually made a noticeable difference for me. The itch calmed down fairly quickly, my skin felt less stressed and the flaky winter dryness improved over the next days.

Obviously skin is different for everyone, but this worked better for me than what I had tried before.

30 January 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Hi Ebbe,

It’s great your friend recommended the Duo! Standard pharmacy creams can definitely feel a bit too heavy and greasy sometimes.

Glad to hear the duo helped calm the itch and got your skin back on track. Appreciate you giving us a go for your first piece.

Thanks,
The Stories & Ink Team

Rated 5 out of 5 stars

tattoo aftercare duo

Bought the tattoo aftercare duo and quite frankly I couldn’t have done without it!

23 January 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Hey Shona,

That’s what we like to hear! Glad the Duo came through for you, it definitely makes those first few weeks a lot easier to manage.

Thanks for the support.

The Stories & Ink Team

Rated 5 out of 5 stars

Great aftercare and general skincare

Got some bits for Christmas, love the products. The after care is great but also use it all as general skin care day to day too. Smells fantastic.

10 January 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Hi Toby,

Glad to hear the Christmas gifts hit the mark. Quite a few customers end up using the aftercare as daily skincare too, so it’s cool that’s working out for you. Glad you're a fan of the scent too.

Thanks for the review!

The Stories & Ink Team

Rated 5 out of 5 stars

Picked up the AM/PM set

Picked up the AM/PM set, had some questions after I'd ordered, and the team were super helpful. love the Vibrancy Serum, left my tattoos looking great. Will be buying from them again.

9 January 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear you had a great experience with Stories & Ink. Your kind words truly mean the world to our team and motivate us to keep doing what we love. We hope to see you again soon!

Rated 5 out of 5 stars

Great experience

Great experience, fast delivery and all the creams and products are top notch! great communication from customer service start to finish

1 January 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear you had a great experience with Stories & Ink. Your kind words truly mean the world to our team and motivate us to keep doing what we love. We hope to see you again soon!

Rated 5 out of 5 stars

Healy good

I've been following these guys for a while, I was first made aware from an artist I admired promoting their products, I was booked in to get a tattoo so thought I would try their aftercare cream / foamy cleaner and the way this tattoo has healed has made me a lifelong buyer, thank you Stories and Ink

1 January 2026
Unprompted review
Stories & Ink logo

Reply from Stories & Ink

Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear you had a great experience with Stories & Ink. Your kind words truly mean the world to our team and motivate us to keep doing what we love. We hope to see you again soon!

Rated 1 out of 5 stars

Goods not recieved

Reordered as 1st order was good but not yet recieved products and update just says unfulfilled on site. Messaged a couple of times but no response. Terrible customer service and now worried I may have lost my money!! Will update review if things change. Ordered on 22/12/2025 and only recieved initial order confirmation email. Will give it a day or 2 and then consult card provider to try and reclaim my money.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely rubbish .

Absolutely rubbish .. ordered on the 3rd December still haven’t received it .. and it’s now it’s the 19th dec so emailed and they sent another out (Well I’m still waiting for some tattoo cream from my own country !!! Joke avoid and I will be finding another company and even better coco butter does the same job (believe me I have half a body done and it works just as good

3 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!!!

AVOID AT ALL COSTS!!!! Placed an order 4.12, being told week after it’s been dispatched as not been given any update, and I was desperate for products before my tattoo session, in the end ordered different products on Amazon. It’s been two weeks now, I haven’t received my order. Paid £45, they refusing to give me a refund as order being processed by warehouse so feel like I’ve been scammed. Communication with the company is awful. Save yourself and order products from somewhere else as that’s not worth any money and what a waste of time!

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Haven't received order, bad customer service!

Ordered a Christmas present on 5th December 2025, delivery I was told would take up to 3-4 working days. Usually, I would receive updates that the order has been dispatched, etc however, I have received nothing, and it still says the order is preparing shipment, which hasn't updated for 2 weeks. I have tried contacting the customer service several times now and have had no response! If I don't hear anything in the next day, I am going to have to escalate this to my payment provider.

5 December 2025
Unprompted review

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