Store Space Self Storage Reviews 200

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

We were highly dissappointed when after 3 months our rent went from $44.00 to $115. From one month to the next without warning or notification. We had moved in to this unit because our rent skyrockete... See more

Rated 1 out of 5 stars

Once Store Space took over for Cube Smart, the place really went downhill.It is dirty, unkempt, trash everywhere. The worst thing, however, is that whenever I visit(VERY infrequently anymore), I am ha... See more

Company replied

Rated 5 out of 5 stars

Monique is kind, caring, thoughtful, and fully embodies amazing, over-the-top, 21st century customer service. She listened and empathized with our situation. Her customer service is unmatched.... See more

Rated 1 out of 5 stars

We moved out of our unit in advance of our lease end date and provided ample notice of termination. The unit was left impeccable. We made numerous requests for refund of the security deposit to no... See more

Company replied

Company details

  1. Warehouse
  2. Furniture Store

Written by the company

Store Space understands there are many circumstances that call for renting a storage unit. We also appreciate that what you are storing is meaningful, for sentimental or financial reasons. That’s why we operate our company with the mission statement “Storage That Cares.” We care for your personal belongings as if they were our own, and are committed to provide you with the best storage care experience possible. We offer a wide variety of storage solutions at Store Space; our properties have the latest state-of-the-art features, amenities and security systems expected at a modern self-storage facility. Our storage options include indoor storage, drive-up storage, climate controlled storage and vehicle storage (auto and RV). At Store Space you’ll find the type of storage you need, at a price you can afford. We provide a wide variety of storage unit sizes to cater to everyone’s unique storage needs. Our diverse lineup ensures the perfect size storage for you – you can rent a storage unit as small as a walk-in closet or as large as a three-car garage! We can help you with just a little extra space for seasonal items, or a space large enough for a three-bedroom house; you’ll find the perfect size storage unit at your local Store Space self-storage facility.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

200 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was very impressed

I was very impressed, with how friendly, the woman who helped me with my registration, for my storage unit, she was very knowledgeable, and understanding, the storage unit was clean, and secure. Shawn ODonnell,

24 December 2018
Unprompted review
Rated 5 out of 5 stars

Cheap climate controlled storage

Reviews keep stating prices could be lower. I think they are. I've shopped around for something cheaper as U-Haul was raising their rates again. Not only is this place cheaper, but it is inside and climate controlled. I don't think you can find climate controlled storage any cheaper. Facility is very clean and accessible hours are great! Very pleased with where my unit is located also.

4 December 2018
Unprompted review
Rated 4 out of 5 stars

Overall a good experience

Overall a good experience. Helpful manager, clean facility, and smooth process to rent the unit. Rates could be cheaper but still better then most places in town.

23 November 2018
Unprompted review
Rated 5 out of 5 stars

Pleasantly Surprised

The process was easy from start to finish!

Clean storage area, Office nice and neat and my rep was awesome!

I went to a few storage facilities before choosing Store Space Self Storage.

I was pleasantly surprised upon entering the office no weird smells, staff dressed appropriately and conversations were professional.

I am a Regional Property Manager and a Real Estate Agent sooooo I’m not the easiest to deal with when it comes to anything from rentals to sales.

I am pleased with my experience and would definitely recommend this facility to others in need.

22 November 2018
Unprompted review
Rated 1 out of 5 stars

"Was" a Great Place To Store in INDIANAPOLIS

UPDATED review written May 2022: Just like all the other people say---they raise the price consistently...and not even after a year has gone by. Most times like every 9 months. Two years ago I noticed they didn't use the air conditioning during the warmer months to keep the inside at a decent temperature. I put a humidity gauge in my unit for a couple months (as I noticed my boxes were MOIST and starting to fall over (the ones stacked that is)) because of increased moisture in the building (and for proof of their lack of contractual obligation with temperature consistency. I complained a number of times to the the front desk people saying I paid for CLIMATE CONTROL...which means...consistent climate all the time. They just let it go natural. I didn't pay for inside only. I paid for climate controlled. I was pissed. I have collectibles in my unit. This was as bad as keeping it outside. Also since then, there were dead mice in my unit which I had the front desk come and remove the carcasses. I've put up my own mouse traps since but still, this shouldn't be an issue for what I pay. I've had climate controlled units for years in Atlanta, Austin & Detroit and never had: 1). mice issues....2). Climate controlled issues.....3). Prices going up this frequently and not just a little jump but major increases. This is crappy. And like some other folks said...with all that was going on with lock downs and people not working/etc., this is crappy. I do NOT recommend Store Space anymore and if I could, I would give them zero stars. Until I move, I'm forced to leave my stuff here as I don't have people to help me and I've no other space until I actually get a house or bigger living space. ====>>>> (My original review was written when the building was new and I was one of the original tenants. Christina unfortunately is no longer there and the front desk help are not as nice as Christina was.) ====>>>ORIGINAL review written in 2018/Nov: I stopped in many many times before finally deciding on a unit (as I was unsure what size I wanted, if this place was where I wanted to be, and because I was still comparison shopping). Christina was perfectly happy to show me my unit over and over again without making it seem like I was wasting her time. The place is new, clean, convenient and priced right. I recommend the customer service I received there and so far...the storage place overall.

17 November 2018
Unprompted review
Rated 1 out of 5 stars

The manager onsite is very…

The manager onsite is very disrespectful an rude she has no customer service skill or people skills she dont kow how to talk to people an she gives out misleading information

16 November 2018
Unprompted review
Store Space Self Storage logo

Reply from Store Space Self Storage

Hi Christina,

Please forgive our delayed response - we apologize for any inconvenience. We would like to offer you a credit for the extra day you were required to use the rental truck due to the miscommunication of access hours. We have also left messages; if you could please reach back out we will get this taken care of right away. We will also speak with the manager.

Again - we are so sorry to hear about your experience with Store Space and look forward to making things right.

1.833.STORE.NOW

Rated 5 out of 5 stars

Just getting started, but...

We have not actually placed anything into our new storage unit just yet but my review is based on initial impression and our on-boarding process.
Our organization was in need of climate-controlled storage in the area and our choices seemed limited. When we toured the newly open Store Space we were VERY impressed. The offices and storage units are all newly renovated and very nice. The office staff was very kind and patient with us as we worked through the options and there were no surprises. We have our keys and our code and are ready to move things in this weekend.

15 November 2018
Unprompted review
Rated 4 out of 5 stars

You get what you pay for!

While the prices are a bit higher you definitely get what you pay for... figured if you’re going to trust someone with your stuff might as well go with the best!

FYI, Amanda is an amazing Manager!

15 November 2018
Unprompted review

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