Excellent service, fast delivery & if was a bank holiday. Products were wrapped so well Thankyou so much!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order over the weekend and paid extra for special delivery. So they should have posted it on Monday for Tuesday delivery or latest for Wednesday delivery. I emailed them on Tuesday and no... See more
I was nervous when Munchterm partnered with Moes. I reject corporate structures and faceless businesses but it has the same feel as when it was a smaller business. I have noticed a price increase, n... See more
Ordered something and it never arrived, got an email of them saying sorry your order is late would I still like the items. I said yes I would and I still haven't received them, I ordered these item 22... See more
Company details
About munchterm
Written by the company
📦 The UK's #1 online smoke shop.
Discover our incredible range of rolling products, and find something brand new.
From the heart of Yorkshire, all the way to you. munchterm is committed to bringing you the most sought-after smoking accessories.
Explore our huge range of Rolling Papers, Herb Grinders, Vapes, Accessories & more.
We strive to offer the lowest prices for smoking accessories on the market.
Take a look for yourself, uncover something brand new!
Choose from over 250 smoking accessories, and build a Custom Rolling Box.
Enjoy free UK Mainland DPD next-day delivery when you spend £30+
Discover our incredible range of rolling products, and find something brand new.
From the heart of Yorkshire, all the way to you. munchterm is committed to bringing you the most sought-after smoking accessories.
Explore our huge range of Rolling Papers, Herb Grinders, Vapes, Accessories & more.
We strive to offer the lowest prices for smoking accessories on the market.
Take a look for yourself, uncover something brand new!
Choose from over 250 smoking accessories, and build a Custom Rolling Box.
Enjoy free UK Mainland DPD next-day delivery when you spend £30+
Contact info
Office 6, Suite 1A, BizSpace Knowles Lane, BD4 9SW, Bradford, United Kingdom
- 01274 010 420
- help@munchterm.co.uk
- store.munchterm.co.uk
3.5
Average
39 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can’t go wrong with munchterm
Can’t go wrong with munchterm, always got banging products available. Some items were different than what I originally ordered but I understand that they may have been out of stock or unavailable at the time and they put effort in to find a similar product to replace it, love these guys
Thanks :)
5 July 2022
only received one of my vapes when i…
only received one of my vapes when i ordered three and it died 1 day after having it
20 June 2022
Reply from munchterm
Hi there,
I've taken a look at this order and there were only two vapes in the order. I distinctly remember picking & packing your order as I had to go to find your Watermelon Ice vape. The vapes were packed laid flat next to each other wrapped in paper, and in a mailing bag.
Please get in contact with the Help Centre so we can investigate what happened with your order. Let me take this opportunity to apologise for one of the vapes being defective.
Thanks
Jaydon
Fast delivery and brilliant products
Everything came nearly packed in discreet boxes, considering we ordered at the start of the bank holiday everything came quickly.
Some of the best skins and roaches I’ve seen on the online market as well as loads of other bits to give you the smoke you want.
8 June 2022
Helpful Genuine service
Well priced and definitely excellent customer service. Will be using the company for years to come!
6 June 2022
Still waiting for a roling box other…
Still waiting for a roling box other than that awesome
3 June 2022
Ordered something and it never arrived
Ordered something and it never arrived, got an email of them saying sorry your order is late would I still like the items. I said yes I would and I still haven't received them, I ordered these item 22 days ago, and now they are ignoring all my emails and messages.
22 April 2022
Unprompted review
Always turn my orders Round really…
Always turn my orders Round really quickly would recommend
7 April 2022
Reply from munchterm
Thanks so much Kenny!
Reply from munchterm
Thanks Aaron!
Best online store
Amazing shop, reasonable prices, great delivery time and very reliable. Discrete and quality products. Overall munchterm is incredible.
28 March 2022
Unprompted review
Reply from munchterm
Thanks Lisha! Have a great day.
Reply from munchterm
Thanks for your review Michelle - it means a lot! Have a great day.
excellent customer service
excellent customer service, good priced products, been placing orders here for over a year
28 March 2022
Reply from munchterm
Thanks for your kind words and loyalty Alex. Have a good one!
Fantastic shop with an amazing range of…
Fantastic shop with an amazing range of products at great prices!
28 March 2022
Unprompted review
Reply from munchterm
Thank you for your review Tom. We really appreciate it. If you have any problems in future get in touch via our Help Centre :)
Amazing Service
All the products you will ever need and more, a great selection at great prices
My go to head shop and always will be
27 March 2022
Unprompted review
Reply from munchterm
Thanks for your review Samuel. It's greatly appreciated. If you have any problems get in touch using our Help Centre.
Reply from munchterm
Thank you for your review Sam! If you ever have any problems, feel free to get in touch via our Help Centre.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.