HP Store Reviews 

On the 19/07/24 we have made an order for HP Pavilion 32-b1000na 4K All-in-One – Core™ i7 with NVIDIA® GeForce® RTX 3050 and it was delivered on 23/07/24. The computer we received was faulty (Fan test failed) and we requested for replacement. Faulty PC was collected on 25/07/24 and HP confirmed they received the faulty PC in their ware house on 26/07/24.

We have been waiting for a replacement PC for over 2 weeks now and when we contact HP, we get interrupted when trying to explain. Each time we contacted HP they said they have stock of the same model and will deliver it soon.

It been more than a week after they confirmed we will get the replacement asap. I have ordered this high spec all in PC for an urgent requirement. I never expect this kind of experience from HP store UK. Today 05/08/2024 I got the reply from HP that they will check with warehouse and within few hours and they will update. Wish I could have a negative star.

Have bought cartridges from them for years despite being overpriced. Their site says delivery 2-5 business days from order. Paid and ordered and just got the ink after 11 days!! Their customer service department basically said to go pound salt at the 10 day mark. GO SOMWHERE ELSE and consider the alternatives while at it!

HP website is easy to navigate products and order. The official HP website and products are guaranteed authentic. Tracking products and updates were helpful. Would reccommend.

So simple to order online, product always available - and at a good price. Delivery was really quickly and I was kept informed as to where it was until I heard a knock on the door. Cannot fault HP!

Good selection, great payment options, quick free delivery, quality items

Price good and no delivery charge.
Easy ordering on line.
.Prompt delivery.
Very pleased.

Good quality product purshase.
Only problem was the delivery company Parcel force, three times attempted delivery while I was home. They didn't even try to deliver. Other than that happy with my product

I needed a quick replacement for my Dell laptop which melted the motherboard. I ordered a replacement on Thursday and it was delivered the next day. The screen colours are not as vibrant as the Dell but the build quality is comparable.

Great new laptop older one i have i bought was about 11 years ago thought it was time for upgrade..

Great experience. Very easy to buy. Very good computer with good specs. Would definitely recommend

Affordable product and reliable brand, glad I didn’t have to go to Amazon at all and also Apple compatible

I had a great past experience with HP, so it was only natural that I would go back to HP for a replacement Laptop.

Purchased a Laptop for my wife as she is just about to retire and lose her work laptop. Excellent experience, easy to use website, good prices and delivery within 2 day. My last 3 PC and Laptop purchases have all been HP because I know I'm getting good, reliable product which is well priced.

Happy happy

I am writing to express my profound dissatisfaction with the recent purchase experience of an HP 14-em0015na Laptop and the subsequent handling of our service requests.

My partner recently bought the aforementioned laptop, which arrived with several manufacturer defects, as identified by the initial customer service agent. These defects included a malfunctioning speaker, a slightly misaligned touchpad, and a keyboard that was excessively clunky and loud. The first agent assured us that a return would be arranged, and we would receive an email to confirm this. However, this email never arrived.

We called customer service again, and the second agent informed us that a case had been raised for a replacement, not a refund, as we had initially requested. After correcting this error, we were told that an email with the drop-off label would arrive within 24 hours. Yet again, no email was received.

On our third call, the agent we spoke to was incredibly rude and condescending. He contradicted the previous agent’s information and stated that the email would arrive in three working days.

This entire experience has been utterly unacceptable and has significantly damaged our perception of HP’s customer service. We had planned to upgrade to the HP Envy laptop, but due to this appalling service, we will be taking our business elsewhere.

I was able to purchase my item relatively easy. It came within it's specified date and time it was estimated. Was easy to install and the print quality was excellent.

We chose HP direct, due to trusting them in the past. For us it was fantastic, good price, very fast delivery, wife loves it

Stuff goes out of stock whilst Im deciding. What appears to be available is actually a 5-10 working day wait before its in stock (then delivery time on top). John Lewis give you free 2 year guarantee whereas you have to pay this bunch.