HP Store Reviews 2,982

Placed order. No email confirmation but pending charge left on credit card statement. Item not in stock but took order. Spoke to customer service who said cancel order or wait.
No apologies, No offer of any compensation, when asked to escalate complaint they have a generic email that gives no details of how to complain.
worst customer service I have every experienced.
DO NOT ORDER FROM HP

Ordered a headset for my son in September. It was delivered to a shop on the 2nd October. I went to collect parcel and the shop couldn’t find my parcel. I returned the next day and was told the same and to contact the company. I’ve contacted the company multiple times and they will not refund me until my item goes back to the warehouse but it can’t go back as it’s lost. I’ve explained this multiple times and I just get the same message. I have contacted them again this week and was told I just have to wait. Then i was told it’s with the investigations team. Then they emailed me to say no refund until item is returned by shop to them. So now I’m on week 6 of no refund and no communication about the refund. Contacted Monzo aswell about this as they’re my bank which I ordered with, and they are absolutely useless aswell they are closing my account down because I made a request for a refund. Absolutely appalling from both sides. Will never use Monzo or HPstore again! Still waiting for my refund, wouldn’t mind it’s only £45 that they’re not going to miss! But I needed the headset for my child’s birthday! So no money and no headset absolutely fantastic

Ordered customized laptop on October 6. Estimated ship date 10/28. Computer was assembled in Thailand and shipped 10/20. Shipped by FedEx from Thailand to China to Anchorage to Newark to Memphis to Florida in 3 days. As efficient as it can be. Laptop arrived 10/23 in perfect operating order. Very pleased.

Do not order from them. Absolutely useless. No customer service, just a phone that rings forever and confirm receipt of cancellation email and then send anyway to incorrect address. Would never order again and they are not remotely interested.

Ordered a 5017 arrived worked fine the first day then didnt after that. Contacted customer support spent hours chatting to 3 different support advisors in the end they confirmed the printer was faulty themselves. I requested a refund. To which they responded by saying another person would be in contact with the "tools" required to continue. I responded back by saying I dont want to speak to anyone else please refund me for the faulty product. The same answer was given. After that I have heard nothing from them. £150 for a printer thatonly worked one day brought directly from the HP website. Terrible customer service

I ordered an ink cartridge (301) but bought a new HP printer before it arrived which takes a 308 cartridge. I completed a return on the site over two weeks ago and I have received nothing to date, I want my refund HP. T buying was ok but returning?

Shocking delivery service - avoid avoid - still trying to find my order - will report back.

They move the estimated delivery date by one day each day so for for 5 days

Absolute waste of time from start. I joined their Business option and ordered a laptop.
Ordering was not straightforward. It was a hicup after another. I was unable to even open the Business Account online, they helped my on the phone. Could be my browser, but works fine elsewhere.
The links I received with quotation didn' t work and wasted another day trying to order. When I ordered finally, DPD failed to deliver: the reason , the package was damaged and the driver refused to take it from HP.
I struggled to find someone at HP to discuss the situation, Their Supporrt CHAT link did not work in my Chrome browser,I had to try on different browser , they asked if I prefer refund or waiting 3-7 days for new stock.
I take my money back thank you very much. I only hope it will be in my account soon. I'd rather pay extra to Currys or someone else.

I decided to remove another star. It's taken HP 3 weeks to process the refund when the order was not even delivered to me.
I received an email with a credit note today 21 days later. I had to wait 20 minutes to speak to someone who confirmed this means the refund has been sent to my bank and it may take my bank up to 7 days to receive the refund.
Absolute joke, every single step has gone as bad as it can.

Useless unreliable company

I bought an HP laptop directly from HP Germany and it has been the worst customer experience I’ve ever had.

For over a year, my laptop has had serious technical problems (ticket #5148549899). Multiple engineers have come to my home, but the problem has never been fixed – in fact, since the last visit the laptop now crashes every 15 minutes and is almost unusable.

I have spent countless hours on the phone and writing emails, often being passed between departments with no real solution. Yesterday alone I spent two hours on calls just to get someone scheduled to come – and I even missed a full day of studying because the device failed again.

HP offered me 30% compensation, but only after I pushed them for months. They also suggested returning the laptop for a refund – which would leave me with no computer at all, even though I bought this device to start an expensive and time-consuming course. This is simply unacceptable.

HP’s customer service and escalation process are completely incompetent. Promises are made (like manager callbacks or senior engineer visits) but not kept. Emails are not read carefully, and communication failures are constant.

This has caused me a year of frustration, wasted time, and real harm to my studies. I now urgently need a working laptop, and HP still cannot deliver.

⚠️ Important for others to know: Under UK consumer law, customers are entitled to compensation if a product is faulty and not repaired or replaced within a reasonable time. HP may try to dismiss this, but buyers should be aware of their rights.

If you value your time, money, and peace of mind: do not buy from HP. Their products are unreliable and their support is among the worst I’ve ever encountered.

I ordered a customized laptop from HP on 8-28-2025. No where during the process was there any indication of delivery timing. I made the mistake of assuming it would be no more than a few days. I used to work for a computer manufacturer that offered custom PCs. We would manufacturer bare bone devices and ship them to the US in bulk for quick customization of options. After all, its only Ram, HD, and Processor model that are options which must be physically installed.

After I placed the order, I received an email notifying me the order is received with an expected ship date of Sep 16th. A note underneath "United States Customs clearance may add 1 day to the estimated delivery for customized and build-to-order PCs." Well here we are Sep 19 and my computer has been in hold by US customs since Sep 13th because according to Fed Ex. "Clearance instructions from the importer are required. Recommended action: Importer must provide instructions.

Customer has requested non-express clearance.
Recommended action: No action required at this time."

I tried cancelling the order and was told I would have to pay a 15% restocking fee. I am contacting my credit card company to dispute the fees.

Ordered the laptop on 31/08/2025. Today is 19/09/2025. Still not delivered, should have been delivered on the 03/09. The company does not apologise, does not help. The only offer from support after 2 weeks, do you want to cancel the order. Raised support case. No response, though they should have responded after 48 hours. Nothing. Tried to contact them on chat again, they now does not assign anybody to me as soon as I put my email. It just says, all consultants are busy. May be they blacklisted my email in their system.

UPDATE: Well, I finally got this issue resolved! Apparently, one of the problems was that HP wasn't getting my emails. I just don't know/understand why that was happening. Eventually, a really nice HP guy took ownership of the issue and sorted it out.

Please be WARNED: 'HP's Price Guarantee' found on their website...

I bought a new OMNIBOOK 5 from 'HP Store UK', and two days after receiving it, the price dropped by £100! I have spent over a week trying to get HP to honour their commitment to the 'Price Guarantee'. I have had multiple phone calls to Sales and Support lines, plus emails to all of the following contact points: ukstore.postsales", "hpstoresalesuk", "hpstore-uk"

I supplied FULL invoice details and a datestamp screenshot of the website price drop to all the email contacts. I have had NO reply whatsoever from HP, even though I have email delivery receipts for all the emails sent.

The contact phone numbers given to me by HP Support Lines are just not helpful in any way, with the HP Agent/Advisor saying they cannot help. Resulting in me just being given the "telephone runaround", we've all experienced this, I am sure.

I am disgusted with HP over this and truly feel scammed by them in every sense of the word.

I have deleted my previous 5-star HP review published 3 or 4 years ago from Trustpilot, as HP is now not the same company.

Yesterday, I ordered an HP laptop from your online store via Klarna, but I noticed that the order was placed twice.

I cancelled one of the orders after receiving the confirmation email (Order Number: SCEO19297754), but I want to ensure that both duplicate orders are fully cancelled so I am not charged twice.

I have called your support line twice and waited for over 30 minutes each time, but I was unable to speak with an agent.

I purchased a PC and within a month it freezes and stop working. I bought an expensive device with good features and reasonable reviews for an online exam. Now it's not working and I tried to contact HP 100s of times by every possible method but no response. My exam is in 10 days time and I don't know what to do.

I ordered my laptop on the 8th September, had to ring customer services, as the order status was not updating.
The advisor I spoke to was extremely RUDE and unhelpful.
This made my experience with HP store and negative one.
Received my laptop on the 11th September, really happy with it so far.

Order a work station two weeks ago and it never arrived. My money are taken, not order is issued not laptop to arrive Not support on the site, the chat doesn't working, the phones are always busy. So I'm asking my self if one company can not keep their site running properly what should I expect from their laptops?
Absolutely agree with all others, there should not be stars at all...

If I could I would give it zero stars.
I ordered a pc on 4th September last week and the order summary said ‘next day delivery’.
Foolishly, I imagined that it would be delivered the next day, as per eg Amazon.
But no, it appears it means ‘next day after we have got round to processing your order’
My order was placed 5 days ago, and apart from an email confirming the order I have heard nothing. The ‘track my order’ just says ‘processing’ so I asked for an update on 6th Sept which was ‘due within 48hrs’ but 96 hrs have passed and still nothing. The HP store chat bot is woefully over-subscribed (you are 25th in a queue). The HP store customer service number (+44 (0) 20 7660 3859) says ‘due to unforeseen circumstances we are not taking calls’. In other words no way of checking order status.
Altogether one of the worst customer experiences I have ever encountered? HP: WHAT is going on??

Needs to be no stars! I ordered an ink cartridge 10 days ago and was told it would arrive in 2 days. It hasn’t arrived, there has been no reply to my emails and it’s impossible to get through on the phone. HP have my money but I will have to order ink from elsewhere.

Absolutely appalling customer service. Laptop is faulty, WhatsApp customer service team will not help you after 4pm as they close at 6 and ‘they wont have time to help’. Phone team not much better. Laptop went to repair centre eventually and came back with the exact same fault. Trying to get a new repair booked has taken over a week and I’m still no further forward. I use this laptop to assist with my work as Treasurer for a charity and it’s beyond frustrating. Would never buy another product from them again!