Horrible Business and fraudsters
Horrible people. Robbed me of $2000 USD bulk order. Have not been able to recoup despite tons of messages and legal help in Morocco has been horrible.
25 February 2025
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2.9
Average
5 reviews
No recent history of asking for reviews
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No Customer Service - I've Been Ghosted
I ordered a pair of slippers from Biyadina, but unfortunately, my experience was extremely disappointing. The product arrived in unacceptable condition – dirty, fraying fabric, stray stitches, visible cut lines, and overall sloppy craftsmanship.
I contacted the company and provided photos as requested. They offered two options: return for a refund or receive a replacement pair. I opted for a refund and asked for a return address, but after that, communication stopped. Despite multiple follow-ups, I received no response for weeks.
Eventually, I noticed a small credit on my credit card. After checking my spam folder, I found a refund notification email. While they did issue a refund, it was in the wrong currency – 46.55 MAD instead of the 46.55 USD I had paid. This converted to just $6.67 CAD, while my total out-of-pocket cost was $100.44 CAD (including $34.17 CAD in import fees). This refund was issued on Feb 8, 2025, and all attempts to contact them since then have been ignored. They've effectively ghosted me.
This was a frustrating and costly experience. I would not recommend purchasing from Biyadina based on the poor product quality, lack of customer service, and mishandling of the refund.
28 May 2025
Easy to order and process payment
Easy to order and process payment. Quick delivery. Great product!
7 January 2025
Good product and well made
2 January 2025
Very good service
Very good service, the only complaint I have is that you need to make them left and right, not either, very hard to assess which foot to use
20 December 2024
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