Good product. good battery and quite well thought out. But do NOT!! buy the cover made of WOOLLY material. It sheds abnormal amounts of these "hairs". It cannot be cleaned. The material is not suitabl... See more
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See what reviewers are saying
In April my cat got a life threatening illness. He spent 9 days on life support at the animal hospital. When we got him back he was skin and bones. We were so worried we were going to lose him. On a w... See more
My big hug has been a really useful way of keeping heating costs down and keeping me warm. It’s a really well-made product. and the teddy fabric is holding up well. If I had one piece of feedback, it... See more
Company replied
I was Bought a homely (looks like a hot water bottle) for a gift and thought that my normal phone charger would charge the bottle. But it’s not made clear on purchase that it does need a 30watt cha... See more
Company replied
Company details
About Stoov
Written by the company
About us
Shop our collections:
Benefits
Cordless up to 14 hours
Energy saving
Warmth up to 58°
30 day return policy
Contact info
Head Office – No Visiting Address, Arthur van Schendelstraat 500, 3511MH Utrecht, Netherlands
- +31 30 808 03 36
- customercare@stoov.com
- stoov.com
Warmth your way
4.3
Excellent
17K reviews
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Bought the hotwater bottle version for…
Bought the hotwater bottle version for my mum, for Christmas to replace her hotwater bottle. Have to send it back because it is faulty.
6 January 2026
Reply from Stoov
Thank you for your feedback, we greatly appreciate this! Also, this is not ment to happen. I would like to recommend u to contact the customer happiness team. They will sort this accordingly for you. customercare.uk@stoov.com
Warm Regards,
Jasper | Stoov
Stoons are great! Great customer service
Bought stoons for xmas present. Already know how great stoov is because I have a heated cushion that I bought a few years ago and I use often. Unfortunately 1 of the stoons had a fault so I had to get in touch with customer service who were working between xmas and new year so I was able to sort out a return and get a replacement very quickly. The replacement pair are great. Working perfectly!
5 January 2026
Reply from Stoov
Thank you so much for sharing your experience and for being such a loyal fan of your Stoov. We're delighted our team could help you quickly, even during the holidays, and that everything is now working perfectly. Wishing you many more cosy moments with your Stoov!
Warm regards,
Stev | Stoov
Reply from Stoov
Absolutely thrilled to see your enthusiasm! Enjoy every moment with your Stoov. Warm regards, Stev | Stoov
Excellent service
The original parcel went astray and Stoov sent a replacement really quickly. The heated chair cover is really lovely. I use it a lot when I just want a warm up. Excellent.
16 December 2025
Reply from Stoov
We're so glad we could quickly sort things out for you and that your Stoov is bringing you comfort whenever you need a little extra warmth. It's wonderful to know you're enjoying it so much. Thanks for sharing your experience and being part of the Stoov community!
Warm regards,
Stev | Stoov
Bad and overhyped product, poor customer service
Only produces very tepid and uneven heat. Customer service never got back to me. Very disappointing experience but more importantly, bad and overhyped product
5 January 2026
Reply from Stoov
Thank you very much for your feedback! We really appreciate it. We are sorry to hear the product does not live up to the expectations. Also, I have checked and noticed that they replied to you this morning. Sorry for the waiting. I am confident that their reply will answer the question of you.
Warm Regards,
Jasper | Stoov
A brilliant, innovative product!
Product was highly recommended so thought I would purchase for my wife. Product arrived quickly, and was nicely packaged. The cushion is brilliant, with 3 different heat settings & provides a long period of effective heat! My wife loves it.
30 December 2025
Reply from Stoov
Thank you so much for sharing your experience! We're delighted to hear your Stoov arrived quickly and is bringing so much comfort. It’s wonderful to know it’s making a difference and being enjoyed. Wishing you both many cosy moments ahead.
Warm regards,
Stev | Stoov
Keeps me warm at my desk while I work…
Keeps me warm at my desk while I work in an office with no heat.
The battery drains a little fast but it´s not too bad.
Shipping took longer than stated. Good thing I ordered way sooner than Christmas.
It´s a little pricey.
2 January 2026
Reply from Stoov
Thank you so much for sharing your experience! We're delighted to hear your Stoov is making your workdays cosier, even in a chilly office. We appreciate your feedback about the battery and delivery time—your input helps us improve. Wishing you many more warm and comfortable moments at your desk.
Warm regards,
Stev | Stoov
Stoov Homey3
I absolutely love my Stoov bottle. It is easy to charge and the charge lasts hours. It has three heat settings which I love. On the highest setting it gets really hot. Overnight I usually just use the lowest setting. It's squidgy and very comfy to use. It felt like a lot of money to spend, but it is definitely worth the money.
3 January 2026
Unprompted review
Reply from Stoov
Thank you so much for sharing your experience! We're delighted to hear how much comfort and warmth your Stoov brings you, and that you're enjoying the flexibility of the different heat settings. It's wonderful to know your Stoov has become such a valued part of your routine. Wishing you many more cosy moments ahead.
Warm regards,
Stev | Stoov
Not as warm as expected
Not as warm as expected.
Handy being portable.
Perhaps upgrading to the bigger battery would have been better, but does not justify the price
2 January 2026
Reply from Stoov
Hi Irfan,
Thank you for sharing your feedback. We understand that the warmth did not meet your expectations. The warmth is intentionally gentle and even, as it is based on infrared technology, and the battery size affects usage time rather than heat intensity. We are glad to hear that you appreciate the portability. If you feel that Stoov is not the right fit for you, please feel free to contact our customer support team or make use of our return portal.
Warm regards,
Myron | Stoov
Best Christmas Present 2025
The best Christmas present for the family!
Much larger than expected, beautifully packaged a quality product!
Bought the Grey Wooly Hug Rug with the larger battery, for practicality…. Fabulous Thank you!
2 January 2026
Reply from Stoov
We're so glad your Stoov made such a special gift and brought a wonderful surprise! It's fantastic to hear you appreciate the quality and practicality. Wishing you and your family lots of cosy moments together.
Warm regards,
Stev | Stoov
Heat for lower back pain
Brought for my wife for heat to her lower back pain. She says it’s been perfect for what she needed.
2 January 2026
Reply from Stoov
We’re so glad your Stoov is making a real difference and bringing comfort where it’s needed most. Wishing you both many cosy moments ahead!
Warm regards,
Stev | Stoov
Great idea but not there yet as a product IMO
Three stars for the design which is gorgeous and the idea which is fabulous
In reality the Stoov hot water bottle cushion is a little disappointing as on high heat (which you need to actually feel heat) the battery lasts about one hour!!!!!
It’s also really bulky the battery pack which if it lasted 24 hours would be ok but one hour??! It’s difficult to get out and get back in too. Gah such a great idea but they need better execution I think.. it’s 2026 why is the battery the size of my palm and heavy!
2 January 2026
Unprompted review
Reply from Stoov
Hi K L,
Thank you for taking the time to share such detailed feedback. We truly appreciate your kind words about the design and the idea behind it. At the same time, we are sorry to hear that the warmth experience and battery performance did not meet your expectations.
Stoov provides gentle, infrared-based warmth, which feels different from direct heat. Higher heat settings do reduce battery duration, as they require more energy, and the battery size is designed to balance portability, safety, and performance. We understand that this balance may not feel right for everyone, especially when longer continuous warmth is expected.
If Stoov is not the right fit for you, you are of course welcome to make use of our return portal.
Warm regards,
Myron | Stoov
Love their electric hot water bottles
I’ve got several Stoov products and love them all. The hot water bottles (electric ones) are a big hit in my house and also got some as gifts. They work well and delivery was fast.
1 January 2026
Reply from Stoov
It’s fantastic to hear your Stoov is making such a difference for you and your loved ones! We’re delighted you’re enjoying the comfort and warmth, and that everything arrived quickly. Thanks for sharing the warmth—enjoy every cosy moment!
Warm regards,
Stev | Stoov
Zipper side on top.
Very good product. The only downside: when in use, the zipper side is always visible, and not the nice side.
31 December 2025
Reply from Stoov
Thank you for sharing your thoughts! We're delighted you're enjoying your Stoov and appreciate your feedback. Wishing you lots of cosy moments ahead. Warm regards, Stev | Stoov
Disappointed
Very disappointed with this product and lack of decent instruction manual.
The only good thing about my experience was the easy returns process.
31 December 2025
Reply from Stoov
Hi Robert,
Thank you for your feedback. We are sorry to hear that the instructions did not meet your expectations. A printed manual is included in the box, and for every Stoov product we also provide a digital manual on our website for additional guidance. We are glad to hear that the return process was easy for you, and we appreciate you sharing your experience.
Warm regards,
Myron | Stoov
Bought for my wife for Christmas as she…
Bought for my wife for Christmas as she has health conditions and absolutely loves it!, it has lot's of filling with a nice soft outer case. It came with the charger (which is not a USB type).
25 December 2025
Reply from Stoov
Thank you so much for sharing your experience! We're delighted to hear that your Stoov is bringing comfort and joy. It's wonderful to know it’s making a positive difference. Wishing you both many cosy moments ahead.
Warm regards,
Stev | Stoov
Well constructed
Present for wife who is very happy with it. Safer than traditional water bottle.
29 December 2025
Reply from Stoov
Thank you for sharing your experience! We're delighted your Stoov is bringing happiness and peace of mind. Wishing you both lots of cosy moments ahead.
Stev | Stoov
Warm regards
Thought it would be warmer … wife very…
Thought it would be warmer … wife very dissatisfied at her Christmas gift
30 December 2025
Reply from Stoov
Hi Dean,
Thank you for your feedback. We understand how disappointing it can be when a Christmas gift does not meet expectations. Stoov provides gentle, infrared-based warmth, which works through direct contact with the body and can take about 5 to ten minutes to be felt properly. This can feel different from direct or intense heat. If Stoov is not the right fit for your wife, you are of course welcome to make use of our return portal.
Warm regards,
Myron | Stoov
Reply from Stoov
Thanks for sharing your experience! Enjoy your Stoov.
Warm regards, Stev | Stoov
Not as great as I had hoped
I don’t like the wristbands. Impossible to attach them to the Stoovs! I tried and tried and gave up. They are quite heavy and the carrying bag is too small for Stoovs and chargers. I like the ingenuity and their ergonomic design. But, I doubt I will get much use out of them.
30 December 2025
Reply from Stoov
Hi Carly,
Thank you for sharing your experience. We appreciate your honest feedback and your kind words about the ingenuity and ergonomic design. We are sorry to hear that the wristbands were difficult to attach and that the weight and carrying bag size did not meet your expectations. We understand how this can affect ease of use and overall enjoyment.
Warm regards,
Myron | Stoov
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