Stones Boatyard Ltd Reviews 

1,494
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 473 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive the very next day packed with great care. Buyers are also deeply impressed by the wonderful personal touches, such as custom handwritten notes and thoughtful extras included inside the boxes. Some reviewers were not happy with minor initial delivery snags or missing components, though the responsive team quickly resolved those problems. Despite experiencing these occasional hiccups, people consistently find the overall purchasing service highly dependable and look forward to returning for future equipment needs.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items arrive in perfect... See more

Delivery service

Clients share positive opinions on delivery_service, noting consistently fast shipping times and reliable... See more

Service

People report positive experiences with service, describing it as fast, efficient, and second to none.... See more

Order

Reviewers highlight positive aspects of ordering, noting that the order process is super easy and items are... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reviews are all true. A company whose Customer Service is exemplary. Ordered a Yeti Tundra 45 & Yeti ice (what a cooler)online Tuesday morning, arrived Wednesday morning. Along with a hand writte... See more

Company replied

Rated 5 out of 5 stars

Looking for a big green egg book for a beginner as a gift. Contacted Stones Boatyard Big Green Egg for advice - dispatched same day and arrived hours later. Super fast unparalleled service and my go t... See more

Company replied

Rated 5 out of 5 stars

Stones Boatyard was the only place online, anywhere, I could find a Yeti Rambler Travel Mug in the colour I wanted to match others I have in the range. First class personal service and super fast de... See more

Company replied

Rated 5 out of 5 stars

Yet another last minute gift problem solved by Stones Boatyard Yeti shop. Delivered within hours and a very happy 21st birthday for the recipient who received a gorgeous shocking pink yeti wine cooler... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Grill
  3. BBQ Area
  4. Grill Store
  5. Home Goods Store
  6. Water Cooler Supplier

Written by the company

At Stones Boatyard, we blend a love for the outdoors with two unrivalled brands: YETI for premium outdoor gear, and Big Green Egg for world-class outdoor cooking. From rugged YETI coolers and drinkware to the iconic Big Green Egg BBQs and accessories, our extensive range is perfect for adventurers and food lovers alike. Whether you’re gearing up for your next trip or creating the ultimate garden kitchen, our showroom and online store have everything you need. Our knowledgeable team is here to offer expert advice and tailored service to help you find exactly what you're looking for. We're proud to offer only genuine YETI and Big Green Egg products, all backed by our commitment to quality and customer satisfaction. Explore our range online or visit our Devon-based showroom and let Stones Boatyard help you get the most out of the great outdoors. Order before 2pm for free next working day delivery on orders over £75.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,494)

456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brought this for my son’s birthday

Brought this for my son’s birthday. Was amazing and loved the personal message. Will definitely order again ordered and delivered within 2 days. Thank you x

13 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Hope your son had a great birthday and what a gift! Glad it was all well received. Thanks for the 5 stars!

Rated 5 out of 5 stars

Absolutely blown away - YETI

Absolutely blown away! Service was incredible, and that’s not a throwaway comment. I can only comment on the YETI range from the company while I know they stock other brands and items, and that of an online buyer, as it’s about 3hrs away from where I live. But has given me access to a sold out YETI item pretty much everywhere else.

I also feel that I’m more happy knowing I’ve got the product I wanted, and gave business to an independent (authorised retailer) rather than a corporate brand.

I’ve been to a local garden centre to me who’s also a YETI retailer and was somewhat disappointed of their range! But not here, the range is excellent, they also link blog posts linked to specific products to give you more information prior to buying at a quick and easy place.

The delivery also was great, good packaging and a nice little postcard with a personal message that just elevated the experience… again not what I expected, but makes all the difference. Thank you. I will 100% be noting this retailer as one to return to first in the future for more YETI gear! While I want the availability, I implore you to consider these guys if you’re in the market for parting your hard earned cash for YETI gear!

9 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for such a thoughtful and detailed review, it genuinely means a lot to us.
We’re absolutely delighted we could help you get hold of the YETI item you were after, especially when it’s been hard to find elsewhere. It’s great to hear that you loved the handwritten postcard, that’s exactly what we aim for.

Being an independent family run business is something we’re really proud of, so your comments truly hit home. We’re thrilled to have earned your trust and to be your first stop for future YETI gear.

Thanks again for taking the time to share this — we really appreciate it and look forward to helping you again soon!

Rated 5 out of 5 stars

Great company!

Absolutely love buying all my Yeti products from Stones Boatyard. They always have exactly what I need. I love the notes they send with the delivery. Really nice personal touch. I highly recommend buying from them!

7 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you very much for the recommendation, as a small business we really appreciate it

Rated 5 out of 5 stars

Great company

Great company. Fast dispatch and fast delivery.

Great quality products and prices! Awesome!!

7 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for the feedback Sam, much appreciated

Rated 5 out of 5 stars

What a fabulous company to do deal with…

What a fabulous company to do deal with !
So helpful and knowledgeable , will definitely recommend to my friends ….

2 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for your kind words! We’re really glad you had a great experience with us. It means a lot that you’d recommend us to your friends - we truly appreciate your support! 😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service, item arrived on time and a pleasure doing business.
Many thanks

2 April 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for the review Brian! We hope to help you again in the future

Rated 5 out of 5 stars

Helpful and kind staff

Helpful and kind staff, offering a wide selection of Yeti products to compare. Really impressive setup.

4 April 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for your lovely feedback! We're so pleased to hear that our team was helpful and welcoming, and that you enjoyed being able to explore and compare the YETI range.
We hope to see you again soon!

Rated 5 out of 5 stars

Service above and beyond

Great service , fast dispatch and a wonderful hand written note with order. Would highly recommend , this is exactly how things should be done . Thanks again , will be ordering again soon.

23 March 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for your kind words! We're delighted to hear that you were happy with the service and that the handwritten note made a difference, it’s something we love including to add a personal touch.
We really appreciate your recommendation and your support, and we look forward to welcoming you back again soon. Thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Extremely helpful and kind service with…

Extremely helpful and kind service with a full range of Yeti products to compare and contrast. Very impressive set up

26 March 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for your kind words! We're really glad to hear you found the service helpful and enjoyed being able to compare the full range of YETI products.
It’s great to know the setup made a strong impression. We’ve put a lot of thought into making it easy for customers to explore and find what works best for them. We hope to welcome you back again soon!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged and great product. Thanks

26 March 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thanks for your kind words Lucy! We are pleased we could get your order to you so speedy! We hope we can help again soon.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, no issues and pleased with all the items received. Would recommend

16 March 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you Colleen - we hope you're enjoying your YETI gear!

Rated 5 out of 5 stars

Super helpful and friendly

Super helpful and friendly! The customer service was amazing. Highly recommended!

18 March 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you Heather, we hope we can help you in the future

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery , quick dispatch and a great selection of current and discontinued colours.

25 March 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you Adam, we appreciate your feedback!

Rated 5 out of 5 stars

Fabulous service and I’d happily order again

I bought several Yeti Loadout Goboxes, plus accessories. The customer service was brilliant (I appreciated the personal touch!), and everything arrived super fast and well-packed despite being a big and awkward order. Thank you! :)

27 March 2026
Unprompted review
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you for taking the time to review us Jen, we hope you're really enjoying your GoBoxes!

Rated 5 out of 5 stars

Courier company messed up and the…

Courier company messed up and the Stones Boatyard team stepped up and sorted my delivery. Brilliant service.

19 March 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you very much Susan, it's always tricky to try and remedy a courier issue, we were so glad to be able to help you in this instance.

Rated 5 out of 5 stars

Competitive prices and prompt dispatch.👍

Price was super competitive and the dispatch once ordered was very prompt.
Great communication and loved the personal touch of a handwritten note saying thanks for the custom.
Very impressed.

11 March 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

We're so glad we could provide great value and prompt service for your order. Providing a personal touch is important to us, so it’s wonderful to hear you appreciated the note. Thank you for the review and 5 stars.

Rated 5 out of 5 stars

Lovely personal customer service

Really liked my Yeti water bottle, and thought the personal message from the retailer was such a nice gesture that made the item so much more lovable. Such a nice company to buy from. Will be doing so again hopefully

17 March 2026
Stones Boatyard Ltd logo

Reply from Stones Boatyard Ltd

Thank you so much for the kind words! We’re thrilled to hear you’re loving your new Yeti. We truly believe it’s the little things that count, so it’s wonderful to know the note added a bit of joy to your delivery. We can’t wait to welcome you back again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look