Stone Lain Reviews 

463
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful design and exquisite quality of the stoneware, stating that the items look wonderful on their dining tables. Shoppers also highly appreciate the exceptionally secure packaging that prevents shipping damage and the fast delivery service that brings orders safely to their front doors. Some reviewers were not happy with minor flaws, noting that regular silverware leaves visible gray marks on the surfaces of the dishes during meals. A few consumers also mentioned encountering occasional surface scratches, unexpected blemishes, or color descriptions that did not match their personal expectations.

What people talk about most

Product

Consumers find satisfaction in the stoneware, praising the beautiful designs, high quality, and secure... See more

Quality

Customers had positive experiences with quality, expressing delight over the beautiful, exquisite stoneware... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that orders arrive... See more

Order

Users describe positive interactions with order, highlighting that it is easy to place purchases online and... See more

Customer service

People report positive experiences with customer service, noting that agents respond very quickly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... See more

Rated 5 out of 5 stars

Great shipment. Arrived packaged well. The plates and bowls are beautiful, sturdy, well stackable, microwaveable, dishwasher safe…everything we were looking for. It’s just like what we expected based... See more

Rated 5 out of 5 stars

I ordered a dinnerware set that I was very excited about and upon receiving unfortunately was not going to work for our family. Had to much of a matte finish. However, costumer service was quick to... See more

Rated 5 out of 5 stars

For the price I was just impressed and I am a private chef. I’m always looking for beautiful white dishes, I really just wanted all the plates, but I decided that I will use the little coffee mugs fo... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

463 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(463)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

The customer service agent aided me in finding additional mugs for the beautiful set I already own. They accommodated me by sending me just what I needed. I received the mugs quickly and they look great!

3 March 2025
Rated 5 out of 5 stars

Modern, but timeless style

I received the service of 8 for Christmas, and I love the set do much, that I also purchased 8 additional small plates. The set is modern, but timeless, and I love the different styles of the bowls.

16 February 2025
Rated 5 out of 5 stars

They look amazing

They look amazing. I haven’t used them as we’re moving in a few weeks and want to keep them boxed for the move but we did open the plates and they were beautiful.

7 January 2025
Rated 1 out of 5 stars

It's been over 2 weeks and I haven't…

It's been over 2 weeks and I haven't received my order or an explanation.

18 December 2024
Stone Lain logo

Reply from Stone Lain

Hi,
thank you for your review. We are sorry to hear that you did not receive your package yet. Upon review your package was handed to UPS on December 22nd. The package is still in transit with UPS.
Have a good day

Rated 2 out of 5 stars

I was not happy with the size of the…

I was not happy with the size of the platters and bowls . I also had some marks on some them also and waiting to find out now how to return . I do tho love this set and have other pieces but not impressed with my last order with the platters and serving bowls which were extremely small !!

13 November 2024
Stone Lain logo

Reply from Stone Lain

Hi,
thank you for your review. We have sent you an email for additional information so we can assist you with the return process.
Have a good day

Rated 5 out of 5 stars

Nice product

Nice product. It arrived with some damage but the broken plate was quickly replaced so I have a lovely set of 12.

26 September 2024
Rated 1 out of 5 stars

Only 2/3 boxes delivered

Only 2/3 boxes delivered. Delayed response from customer service with no resolution yet and no commitment to get back to me.

26 September 2024
Stone Lain logo

Reply from Stone Lain

Hi,
thank you for the review. We will share the feedback with our team to improve the service.

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