StomaBags Reviews 174

I have used StomaBags several time and after the last attempt I need to lower my rating from 5 to 3 stars. Prices were still very good but the shipping charge for a 5 lb package jumps to almost $47. I sent an inquiry before finalizing the order and never recieved a response. William

Stephany was very helpful in getting me what I needed. Looking forward to doing more business with this company.

Finding my product was hit hard by COVID-19, but, thank God, I found stomabags where I could buy my so-needed supply, unfortunately, before they could ship my order, stomabags run out of it too! But Mariana Kowoll of Customer Service Manager, took it into her own hands to make sure I got my supply.

Not only she offered me a couple of temporary solutions, but she answered me every time I contacted her, being via; WhatsApp, phone, or email, she even answered my messages after hours!

For almost a month, she tried to get my needed product without any lack, therefore I had to accept one of the options she had offered to me, so I could partially help my clients for the time being.

Happily, the day I ask Mariana to ship that option she had offered, and she accepted to ship it, an hour later she got back to me, with news that made my whole past three months trying to get a supplier, she said…. “We got the product you, need!” "Thank God! " I happily scream," thank you, Mariana! (I joked;… I´ll ask your boss for a salary raise for you!).

Yesterday, She shipped my order and again, I am very thankful to her, for the extra effort she did to make me feel all right, while she tried hard to get my supply, that´s what I call great customer service.
Thank you Mariana!, I see now why you are the Customer service manager there, you are a pro!!!.

I also want to take this opportunity to thank the stomabags´ owners and the team there, for developing such a great supply company. Excuse this rather long message, but I had to express my appreciation for her help. You all stomabags´s personnel have a wonderful time and be safe away from the terrible covid19.

Sincerely,

Jose Castellanos
Walgreen Partners LLC

There was an error in my order and Gustavo helped me from the beginning even though it was his day off. My correct order was shipped immediately on Monday. Grateful.

Received the wrong item and contacted Mariana via the StomaBag Chat support page. Within a few minutes she had corrected the mistake and processed the new order at the same time. It’s wonderful to see customer support like this.

My two previous orders were delivered fast and accurately. On my most recent order an item was left out and not delivered. Mariana researched my order and resolved my problem very timely and efficiently. She was excellent in the way my problem was handled. I appreciate their professionalism, great prices and swift shipping. Great job!!

My experience started very badly. I had a previous chat with another assistant and it was, apart from confusing, very frustrating since, not being able to help me, he gave up doing it. I went online again and Stephany solved my problem. She immediately understood why I had not been able to place an order and he was very happy to help me throughout the process. I am very grateful with you.

Stephany was the person who helped me out today. I would have to say she was extremely patient and helped through the whole setting up an account, the payment process, and helped me with the shipping cost. I Have been in retail management for a long time and I would say you have a keeper with her. Take her out for lunch, give her a raise whatever it takes Good employess are hard to find.

The help that Stephany gave me with my order was exceptional , Thanks

I would like to thank Stephany Cedeño for her excellent service, very helpful. I recommend StomaBags, the staff help me get what I need, and they are responsible.

Xionert was very helpful in obtaining a barrier cream that we needed. He kept me online and gave me the personal attention to get the product as quickly as possible. I highly recommend this company as they are professional.

The StomaBags staff helped me at all times with the information I needed to make my purchase, which was going to be sent to Mexico, since here I cannot find the equipment I need, some crutches for children, thanks for the support.

Products are well priced and delivered promptly. Questions about orders are answered professionally.

A huge thank you to George! I can't say enough good things about how George helped me today with my order. He went out of his way in helping me, while explaining everything along the way. Could not ask for a better purchasing experience! A+++

It's not my first time experience buying in StomaBags, this time Stephany Cedeño helped me with chat live support and really helped me find what I was searching for and made it really easy. Thanks again

I was remotely assisted by George M. He was extremely helpful in getting the items that I needed and ensuring the stock was available and ready to ship. Excellent Customer service!

He was extremely helpful in making sure I got the right order as there was a change from the prior order. He was also very pleasant to deal with.

MR. ORLANDO CORDOVA WAS VERY PROFESSIONAL IN ASSISTING ME WITH MY REQUEST. I LEFT HIM MY PHONE NUMBER WITH SOME URGENCY, AND HE CALLED BACK WITH THE PRECISE INFORMATION IN ABOUT HALF AN HOUR. HE TRULY REPRESENTS WHAT CUSTOMER SERVICE IS ALL ABOUT. THANK YOU ORLANDO.

I have only had good experiences with Stomabags. Fast and safe service. Thanks to Stephanie for her patience and good customer service.

My experience so far was great! The customer support team (Mariana mainly) helped me sending the products to my family abroad. I Will for sure keep buying from StomaBags.

Antonio