Overpriced selection that doesn't even reflect in quality. Same products can be found in better stores in Helsinki with way better prices. The store is stuck in a weird elitist mentality, thinking ver... See more
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See what reviewers are saying
I love Stockmann for abundance of quality clothes and very stylish boots that I regularly shop here every time fall is upcoming or spring is upcoming. Recently bought a pair of Dr.martens for a ver... See more
Company replied
It is impossible to resolve any disputes with this retailer. Bought an item from the webshop back in January and have been trying to return it since 17th of May. Wrote to Stockmann.com a week ago and... See more
Company replied
Found several super cheap stuff when they were on sales and I'm totally happy with my purchase. Delivery was fast as always. Update: I made another purchase last week. There was an incident ensued... See more
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Company details
Written by the company
Founded by Heinrich Georg Franz Stockmann in 1862, Stockmann has been a cornerstone of Nordic retail for over 160 years. What began as a small glassware shop in Helsinki has evolved into one of the largest department store chain in Northern Europe, renowned for exceptional quality, service, and style. Our flagship Helsinki Centre store, inaugurated in 1930 and designed in Nordic Art Deco style by architect Sigurd Frosterus, welcomes over 10 million visitors annually. Spanning more than 50,000 square meters across ten floors, it stands as a landmark destination in the heart of Helsinki. Today, Stockmann operates seven department stores across Finland, Estonia, and Latvia, alongside our comprehensive online store at stockmann.com. We pride ourselves on offering carefully curated selections of international fashion brands, Finnish design classics, premium cosmetics and quality home products. Our stores provide specialized services including beauty salons, wellness facilities, dining options, and a dedicated Service Point on the eighth floor that assists international shoppers with tax-free services in multiple languages. As part of Lindex Group, Stockmann continues to honor its heritage while embracing innovation, combining the best of traditional retail excellence with modern multichannel shopping experiences. Whether you visit us in-store or online, our commitment remains unchanged: to be your trusted marketplace for a good life, offering exceptional products backed by the outstanding customer service that has defined us for generations.
Contact info
Aleksanterinkatu 52, 00100, Helsinki, Finland
- +358 (0)9 1211
- stockmann.com
2.5
Poor
117 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing bad to say
Always had good experiences with Stockmann. Friendly customer service and I've always received all the orders within few working days.
2 June 2026
Unprompted review
Reply from Stockmann
Thank you so much for your kind words! We’re delighted to hear you’ve consistently had positive experiences with Stockmann and that our customer service and delivery have met your expectations. We truly appreciate your support and look forward to serving you again soon.
Disappointing service
Disappointing service. As the most expensive makeup brand in the store, you’d expect professional and welcoming staff; however, the employees at this specific counter were quite rude and unprofessional. It was definitely not the 'top of the line' experience I anticipated.
27 February 2026
Unprompted review
Reply from Stockmann
Thank you for your feedback. We’re sorry to hear that your experience at our Helsinki store did not meet your expectations. Professional and welcoming service is very important to us, and we will share your comments with the team to help us improve.
Can't use a gift card in online shop…
How is it possible that in 2025 they do not allow you to use a gift card in an online store?! This is the only place I've encountered in a long time that has this policy. I'd love to hear their reason why.
12 December 2025
Unprompted review
Reply from Stockmann
Thank you for your feedback! We understand how frustrating this can be. At the moment, our gift cards can be used in our department stores but not yet in the online store due to system limitations. We know this isn’t ideal and are working towards improving the experience across channels.
Overpriced selection and tacky staff
Overpriced selection that doesn't even reflect in quality. Same products can be found in better stores in Helsinki with way better prices. The store is stuck in a weird elitist mentality, thinking very clearly they're better than others which reflects in their customer service too. If you don't show up in a fancy suit, the staff is likely to look down their noses at you and try to get rid of you. Trash poorly disguised as luxury. Maybe it's time for them to move over for better things.
3 December 2025
Unprompted review
Reply from Stockmann
We’re truly sorry to hear that your experience with our assortment, pricing and customer service did not meet your expectations. We aim to offer high-quality products and deliver warm, respectful service to every customer, regardless of how they look or how they shop with us. It’s clear from your message that we’ve fallen short, and we take that seriously. Your comments about pricing, product quality and the atmosphere in the store are important. We will review them with our team to ensure we improve both our selection and the service mindset customers encounter in-store. Thank you again for bringing this to our attention—we are committed to doing better.
Too Expensive
Nice products but way too overpriced. Ended up buying elsewhere.
5 May 2025
Unprompted review
Reply from Stockmann
Thank you for your feedback. I’m sorry to hear that our pricing didn’t meet your expectations this time. I’ll make sure your comments are shared with the team. We appreciate you taking the time to let us know.
Stockmann is such an amazing department…
Stockmann is such an amazing department store,,, my favorit one 🙂
I absolutely love browsing through it. there's just something about the atmosphere that makes shopping there so enjoyable. While the online shopping platform can sometimes feel a bit slow and navigating through promotions might get a little confusing, I still find so many fantastic items that make it worth it. Plus, their customer service is always friendly and helpful, which adds to the great experience. Highly recommend visiting in-store
27 February 2025
Unprompted review
Reply from Stockmann
Thank you so much for your wonderful feedback! It’s great to hear that Stockmann is your favourite department store and that you enjoy the atmosphere when visiting. We truly appreciate your kind words about our customer service as well. Thank you also for pointing out the challenges with online shopping and promotions. Feedback like this helps us improve the experience for all customers, and I’ll make sure your comments are shared with the right team. We’re delighted to hear you recommend visiting in-store — hope to see you again soon!
I love Stockmann for abundance of…
I love Stockmann for abundance of quality clothes and very stylish boots that I regularly shop here every time fall is upcoming or spring is upcoming.
Recently bought a pair of Dr.martens for a very good price like slightly above 130 euros and it's a good price for this pair compared to other stores.
The only thing I don't really like is navigation, its' not very convenient, but this is a miniscule drawbacks that I don't even want to count as a drawback :) All in all I am pretty satisfied with my experience.
21 January 2025
Unprompted review
Reply from Stockmann
Thank you so much for your wonderful feedback! It’s great to hear that you enjoy our selection of quality clothing and stylish boots — and that you found a great pair of Dr. Martens at a good price. We really appreciate you choosing Stockmann season after season. Thank you also for mentioning the navigation. Even small comments like this help us improve the overall experience, and I’ll make sure your feedback is shared with the right team. We’re happy to hear you’re satisfied with your visit, and we hope to welcome you back again soon!
Terrible support
Terrible support service and unreliable delivery in Helsinki. I ordered a birthday gift, which instead of claimed 1-4 days of delivery took 8 days. Upon asking support what was going on, they only managed to respond after 20 days with a lame "sorry not sorry" excuse.
27 October 2024
Unprompted review
Reply from Stockmann
Thank you for your feedback. I am truly sorry to hear that your delivery arrived far later than promised and that our support response took unacceptably long. I completely understand how disappointing this must have been, especially when ordering a birthday gift. This is not the level of service we aim to provide, and I will forward your comments to the relevant teams so we can improve both our delivery reliability and customer support. Thank you for taking the time to share your experience.
It is impossible to resolve any…
It is impossible to resolve any disputes with this retailer. Bought an item from the webshop back in January and have been trying to return it since 17th of May. Wrote to Stockmann.com a week ago and haven’t heard anything back for a week. Customer service in Estonia is just as bad-extremely slow and dismissive as soon as you try to return an item. Avoid this retailer at all costs!
7 July 2024
Unprompted review
Reply from Stockmann
Thank you for your feedback. I am truly sorry to hear how difficult and slow the return process has been for you, both through our webshop and customer service. Waiting this long for a response and not getting the support you need is very frustrating, and I completely understand your disappointment. This is not the level of service we want to offer. I will forward your comments to the relevant teams so we can address the issues with return handling and response times. Thank you for taking the time to share your experience.
Stockmann is a ok department store that…
Stockmann is a ok department store that offers a wide variety of products and excellent customer service. Their online store / app is well-organized and easy to navigate, making it ok to shop there. The staff are always helpful and willing to answer any questions, which is a huge plus. Overall, I would recommend checking out Stockmann.
8 January 2023
Unprompted review
Reply from Stockmann
Thank you for your thoughtful feedback. It’s great to hear that you’ve had positive experiences both in our department store and online, and that you find our selection, service and app easy to navigate. We truly appreciate your recommendation and your kind words about our staff.
No packaging
Expensive handpag came with no protective packaging - no box nor dust bag.
30 December 2022
Unprompted review
Reply from Stockmann
Thank you for your feedback. I’m very sorry to hear that your handbag arrived without any protective packaging. An item in that price range should always be delivered with proper care, and I completely understand your disappointment. Thank you for taking the time to share your experience.
I've recently visited one of stores and…
I've recently visited one of stores and I have to say that I loved it. The selection of clothing and houseware brands is great! I would highly recommend those stores for everybody.
13 November 2022
Unprompted review
Reply from Stockmann
Thank you so much for your lovely feedback. It’s wonderful to hear that you enjoyed your visit and that our selection of clothing and homeware brands made a great impression. We truly appreciate your recommendation.
Super bad customer service
Super bad customer service, never answered calls and took almost a week to get an email reply from them. Seems like customer service doesn't work at all. Ordering via Budbee but can't return, very bad and inconvenient service.
26 January 2022
Unprompted review
Reply from Stockmann
Thank you for your feedback. I’m very sorry to hear that you were unable to reach our customer service and that it took so long to receive a reply by email. I understand how frustrating it is when you don’t get the support you need, especially when the return process through Budbee isn’t working as expected. Thank you for taking the time to share your experience.
Reply from Stockmann
Thank you for your feedback. We’re glad to hear that your experience has been positive. It’s great to know that everything has worked well for you. We truly appreciate you taking the time to share your thoughts.
Regularly does not have stock after ordering
Ordered from the Stockmann sales, but as has become all too familiar, after a week of not even attempting to process my order they cancelled it saying there was no stock. This has happened as often to me as successful orders with this being the eighth and last time. Their in store experience is ok, but I would advise against ordering online if you don't like to be regularly disappointed.
3 January 2022
Unprompted review
Reply from Stockmann
Thank you for your feedback. I’m truly sorry to hear that your order was cancelled after such a long wait and that this has happened to you multiple times. I understand how frustrating and disappointing it is when stock information isn’t accurate and orders are cancelled instead of being processed as expected. It’s especially unfortunate to hear that this has become a recurring experience for you. Thank you for sharing your thoughts and for taking the time to write your review.
Amazing service
Found several super cheap stuff when they were on sales and I'm totally happy with my purchase. Delivery was fast as always.
Update: I made another purchase last week. There was an incident ensued with the product delivered, and they sent me a new one immediately. Very good customer service!
24 August 2021
Unprompted review
Reply from Stockmann
Thank you so much for your feedback. It’s great to hear that you found great deals and were happy with your purchases, and that the delivery was fast. I’m also glad that the issue with your recent order was resolved quickly and that you received a new product right away. We truly appreciate you sharing your experience.
Always super friendly staff
Always super friendly staff. It is nice to have a luxurious experience when shopping.
6 May 2021
Unprompted review
Reply from Stockmann
Thank you so much for your kind feedback. It’s wonderful to hear that you consistently experience friendly service and enjoy a touch of luxury when shopping with us. We truly appreciate you taking the time to share this.
This is our favourite shop
This is our favourite shop. products are of high quality and the customer service is great. Highly recommended
22 December 2020
Unprompted review
Reply from Stockmann
Thank you so much for your lovely feedback. We’re delighted to hear that our store is your favourite and that you value both the quality of our products and the level of customer service. Your recommendation means a lot to us.
Nice shop
Nice shop, locations are always clean, staff is friendly, prices are competitive. I like it
25 September 2018
Unprompted review
Reply from Stockmann
Thank you for your kind feedback. It’s great to hear that you enjoy our stores, find the spaces clean, the staff friendly, and the prices competitive. We truly appreciate you sharing your experience.
Like a Waitrose.
1 March 2018
Unprompted review
Reply from Stockmann
Thank you for your review. We’re glad to hear that you enjoyed your visit and appreciate the comparison. Thank you for taking the time to share your feedback.
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