St Helens Windows Reviews 101

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Thanks St Helens windows for a great job! We had all our bedroom and bathroom windows replaced. Within weeks of getting a quote we had everything in place and an installation date. The window installe... See more

Company replied

Rated 4 out of 5 stars

A good experience from initial contact to finish. Everything explained and written down. Good fitting by a friendly guy who worked well.

Company replied

Rated 5 out of 5 stars

Our experience with St Helens Windows was perfect from start to finish. My initial enquiry to arrange a home visit was answered quickly & efficiently. Alan visited to measure up & then sat down with... See more

Company replied

Rated 5 out of 5 stars

My front door which has fitted in 2017 became faded, and discoloured. It was still within the 10 year guarantee. I didn't realise this, but had contacted St Helens Windows to see if they could recomme... See more

Company replied

Company details

  1. Home Services

Information provided by various external sources

St Helens Windows established in 1991 building from very modest beginnings, growing into one of the longest running home improvement companies in the North West. Our continued success has come from developing relationships with our customers and suppli...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

101 reviews

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1-star

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Rated 5 out of 5 stars

Fantastic service, Competitive Pricing

Fantastic service and competitive pricing.

Having dealt with various staff throughout our purchase, I have nothing but positive feedback.

From the initial enquiry through to the quality of the workmanship and door, St Helens Windows and Doors exceeded our expectations.

Cannot recommend these guys enough.

Thanks so much 🫶

14 February 2024
Unprompted review
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Reply from St Helens Windows

Good afternoon.

We thank you for taking the time to provide an excellent review of our products and services. We respect your feedback and are pleased that you like your new windows and doors.

Thank you, 
St Helens Windows Team.

Rated 5 out of 5 stars

New Windows & Back Door

Excellent experience from start to finish. Excellent quality windows & back door. Fitters excellent, clean workers. Would highly recommend St Helens Windows. Thank you

24 January 2024
Unprompted review
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Reply from St Helens Windows

Good morning,

We appreciate you taking the time to write a positive review about our products, services, and employees. We value your opinion and are glad you like your new windows and back door.

Thank you
St Helens Windows Team

Rated 5 out of 5 stars

Excellent quality

Excellent quality porch doors, well fitted on time and good value for money.

25 January 2024
Unprompted review
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Reply from St Helens Windows

Good morning.

Thank you for taking the time to write a wonderful review. We appreciate your feedback and are pleased that you like your new porch doors.

Thank you
St Helens Windows Team.

Rated 5 out of 5 stars

Can't recommend too highly - excellent, quality service.

Absolutely superb service from start to finish. This firm has been under my radar, however I contacted them for a quote for new French doors. They have been complete professionals from day one - from initial visit to survey to fitting. The fitting guys worked in bad weather without complaint and the finished result was superb. They are also meticulous about cleaning/tidying afterwards. Highly recommended, trusted, company, just wish I had discovered them sooner, however I will definitely use again.

23 January 2024
Unprompted review
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Reply from St Helens Windows

Good morning and thank you.

We value you taking the time to write an excellent review about our products, services, and people. We appreciate your opinion and are glad you like your new French doors.

Thank you
St. Helens Windows Team.

Rated 5 out of 5 stars

Excelleny company from start to finish

From start to finish we have been extremely pleased with everything. Ordering our door was made easy with Lindsey assisting, she was extremely competent at her job and advised when we needed her assistance, because we needed a cat flap fitting. We provided it & they sprayed the outside to match the door, which looks fantastic. Had the door fitted today and we're extremely pleased with the overall result, which has been done to a very high standard by Jordan and his assistant/apprentice. Thankyou to the whole team, we will definitely be recommending your company.

4 January 2024
Unprompted review
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Reply from St Helens Windows

Good morning,

We appreciate you taking the time to write positively about our products, services, and staff. We value your feedback and are pleased that you like your new door.

Thank you
The St Helens Windows Team

Rated 5 out of 5 stars

Great Experience

Had new windows, bi-fold door and back door, great experience from start to finish
Ben the rep was very helpful and knowledgeable and took time to understand what we wanted
The fitters Lewis and Ewen were fantastic, worked really hard, were always pleasant and did a great job and were very tidy workers

11 December 2023
Unprompted review
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Reply from St Helens Windows

Good morning,

We appreciate you taking the time to provide your positive comments about our goods, services, and team. We appreciate your opinion and are glad you like your new windows, bi-fold doors, and back door.

Thank you very much.
The St Helens Windows Team

Rated 5 out of 5 stars

Amazing experience. Highly recommend.

Recently had two windows changed. Can't be happier. The fitters were amazing and went out of their way to help. Really lovely people. The job is amazing with minimal mess. I had a canopy fitted by them a few months ago, another amazing experience. Dealing with St. Helens Windows from fitters to office staff has always been positive. Everyone seems to want to help in any way they can. I will always use them and recommend them to others. Thank you to you all.

21 November 2023
Unprompted review
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Reply from St Helens Windows

Good morning,

We appreciate you taking the time to leave such glowing reviews on our products, services, and team. We appreciate your kind words and are happy to hear that you are pleased with your new windows.

Thank you kindly.
The St Helens Windows Team

Rated 5 out of 5 stars

FIRST CLASS PRODUCT AND SERVICE…

Had all windows /doors renewed throughout the house. Initial contact was with sales rep Ben and although his quotation was not the lowest of the 4 prior quotations we had received we felt he was by far more professional and knowledgeable in the product he was selling.
On placing the order we were advised fitting would be in around 6 weeks time , and work was carried out as scheduled.
Lewis and Euan were the fitters who carried the work out and we found both of them to be polite , helpful in any queries we had and their standard of work was first class. All work was completed within time period stated for job , workspace was cleaned up every evening and all rubbish removed daily.
Standard of quality of both work and windows /doors fitted are excellent , and we would highly recommend this company .

25 October 2022
Unprompted review
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Reply from St Helens Windows

Good afternoon,

We are grateful for taking the time to provide such great comments on our products, services, and team. We appreciate the compliments and are glad you are delighted with your new windows and doors.

Thank you very much.
The St Helens Windows Team.

Rated 5 out of 5 stars

Had new windows doors and gutters…

Had new windows doors and gutters fitted by St Helens windows. Everyone I dealt with was very helpful and explained everything clearly. On the day of fitting I was worried about the mess but I didn’t need to as everything was left immaculate. There was a slight issue with two sections on the guttering being incorrect but both were rectified on the same. Would definitely recommend as very pleased with the work completed.

31 August 2023
Unprompted review
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Reply from St Helens Windows

Hello and good afternoon.

We really appreciate you taking the time to leave such positive feedback on our products and services. We value the compliments and are pleased you like your new windows, doors and gutters.

Thank you very much, 
The St Helens Windows Team.

Rated 5 out of 5 stars

Would buy from them again

Update:

Following my previous review, I have now decided to give the company the 5*** they deserve. The reason for this is we came to an amicable agreement and the glass was changed from double glazed to triple glazed acoustic and this has made a massive difference by reducing the high traffic noise levels. Big thanks to Gary and Lyndsey for helping reach this resolution.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

From start to finish all staff…

From start to finish all staff brilliant. Price good all came when they did all cleaned and left tidy recommended thanks ken Mary

24 July 2023
Unprompted review
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Reply from St Helens Windows

Good afternoon,

We appreciate you taking the time to provide such a glowing review of our team. We appreciate the compliments and are pleased that you are happy with the work carried out by our team.

Thank you very much
The St Helens Windows Team.

Rated 5 out of 5 stars

Absolutely great work!!

Absolutely great work!!!
Both the customership and the door fitting are top quality!!! It is a highly reliable company to work with!!!

30 June 2023
Unprompted review
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Reply from St Helens Windows

Good afternoon.

We appreciate you taking the time to leave such an excellent review of our services and goods. We appreciate the compliments and we are glad you are happy with your new door.

Thank you very much
St Helens Windows Team

Rated 5 out of 5 stars

New external doors

We had two new external doors fitted today.
The fitters attended just before 9am, and worked really hard until completion early afternoon.

The whole process was excellent; from the initial visit which was then followed by a survey a couple of weeks later, to fitting a few weeks after that.

All looks very nice.

We have previously used St.Helens Windows for our new windows about 5 years ago.
We would recommend this company.

19 June 2023
Unprompted review
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Reply from St Helens Windows

Good morning.

We value you taking the time to write such a kind review of our services and products. We appreciate the compliments and are happy to hear that you like your new doors.

Thank you, the St Helens Windows Team.

Rated 5 out of 5 stars

Exceptional service and quality

The salesman turned up, was very professional and provided an extremely competitive quote. 2 weeks later the surveyor arrived and measured up, who was also very professional and accommodated a change in colour at no extra cost. 2 weeks after that the fitters arrived promptly at 9am, and had completed a full porch double glazing by 1.30pm. They were extremely hard working and cleaned up after themselves. The standard and quality of both the work and the windows are excellent. I can't recommend them highly enough!

16 June 2023
Unprompted review
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Reply from St Helens Windows

Hello and good morning,

We appreciate you taking the time to provide such glowing feedback about our service; we will share your thoughts with our team. We appreciate your kind words and are pleased that you are pleased with your new windows.

Thank you to everyone on the St Helens Windows Team.

Rated 5 out of 5 stars

Fantastic job well done

Fantastic job done removing our bay windows and replacing them with normal ones. Couldn't fault the lads who did the job. Would definitely recommend this company!

8 June 2023
Unprompted review
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Reply from St Helens Windows

Good morning,

We appreciate you taking the time to write such a positive review about our service; we will share your thoughts with our team. We appreciate the compliments and are glad you're happy with your new window.

Thank you to the entire St Helens Windows Team.

Rated 5 out of 5 stars

Really pleased.....

We had a composite front door fitted yesterday.

The standard of the work done and the detail of the finish was excellent.

We’re so pleased we chose St.Helens Windows, as right from the start we have been impressed. James, who came to give us our initial quote was so very helpful and Jordan, who was in charge of fitting our door, did a top job. We would like to thank everyone involved.

We would have no hesitation in recommending St.Helens Windows and we would definitely be back, if we choose to have any other work done. In fact we're already contemplating changing our porch door because we are so pleased.

Thank you!

12 April 2023
Unprompted review
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Reply from St Helens Windows

Hello and good morning,

We would like to thank you for taking the time to post such a positive review about our service; we will forward your comments to our team. We appreciate the compliments and are pleased to hear that you are pleased with your home new door.

Thank you to the St Helens Windows Team.

Rated 1 out of 5 stars

Customer Service hardly existent

Ongoing problem with purchase. Communication standards are abysmal, and from my experience, once customers have paid for an item they are of no interest to this company. The Remedials Department must be constantly under pressure as trying to contact a relevant member of staff can be impossible. Perhaps this speaks for the quality and aftercare of the company itself.

1 September 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

Starting from telephone call, sales person visit and installation both front and back doors it was great experience. There was no pressure on us at any point, so we felt relaxed and in control of everything.
Person who installed doors was very friendly and professional. I wish we knew about this company earlier to install our windows, as it was not good at all.
Definitely recommend it to anyone and glad we supported local business.

Happy Clients

4 January 2023
Unprompted review
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Reply from St Helens Windows

Good morning,

We would like to thank you for taking the time to leave such a glowing review regarding our service – we will pass the feedback on to our Home Improvement Adviser and fitter. We appreciate the praise and are delighted to hear that you’re happy with your home improvements.

Thanks
The St Helens Windows Team

Rated 5 out of 5 stars

Great product and service

From start to finish my overall experience has been great.

Somebody came out, fully explained the product and process. Measurement completed quickly there after with the door being fitted approx 8 weeks after, which aligned with our expected duration. The guy fitting was very professional and curious throughout. Love the door, totally transformed the entrance. Thanks guys for a great experience

5 January 2023
Unprompted review
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Reply from St Helens Windows

Good morning,

We would like to thank you for taking the time to leave such a glowing review regarding our service – we will pass the feedback on to our Home Improvement Adviser and fitter. We appreciate the praise and are delighted to hear that you’re happy with your home improvements.

Thanks
The St Helens Windows Team

Rated 5 out of 5 stars

Great service throughout

Great service throughout. Love the doors and the fitter did a great job in much less time than anticipated. Asked questions throughout to make sure I was happy and much warmer now.

2 December 2022
Unprompted review
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Reply from St Helens Windows

Thank you,

We appreciate you taking the time to write such a positive review of our services an products. We value your comments and are delighted to learn that you are satisfied with your new doors.

Thank you
The St Helens Windows Team

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