Stewarthotelnyc Reviews 3

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.8

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stewart Hotel NYC

My daughter and 2 of her friends flew to New York for the weekend. They checked into the Stewart Hotel Friday morning. While she was face timing me to show me the room there was a knock at the door. The girls did not answer until the women on the other side said House Keeping. When they opened the door I could hear the woman talking to them. she had a Caribbean accent. I heard her tell them to be safe as they were 3 girls alone in the Big City and to pay attention to their surroundings. She told them she would be off until Monday so she was leaving extra towels. I have seen too many movies so I told my daughter put a chair to the door and keep your phone near by. On Saturday morning around 11:00 New York time a young man using a key opened the door and walked in as they were getting ready. NO KNOCK AT ALL. He ran off as the girls started screaming and getting ready. They went down stairs and complained to the manager they were not staying in that room and didn't feel safe. They upgraded them to a suite but I needed assurance they would be safe while in those four walls. I called and was disconnected 3 times I was on hold over 20 minutes. the operator asked for my number for a call back I never received one. Instead the manager called my daughter and told her I was blowing up their phone and asked if she was really 21. I waited till today when they had officially checked out to speak with a manager. I want to reiterate I only wanted to be assured my daughter would be safe while in their four walls. I am not sure what the outcome will be but only 3 things come to mind in this situation. 1. they were going to be robbed 2. They were set up for human trafficking 3. both. This post could have been averted if the Management team had called me back and informed me their building was safe and it must have been a misunderstanding.

28 February 2022
Unprompted review
Rated 1 out of 5 stars

Horrible room, misleading pics

Horrible room, tiny and dirty, in serious need of upgrades. I seriously question the veracity of the many good reviews this hotel gets. It’s at best a two star hotel tricking people into believing it’s nicer with misleading photography.
Our carpet was disgusting, bath tile stained badly, hairs found all over the place, even stuck to the wallpaper. Noisy too as they have window ac units that let the sound from the fire station next door permeate the room all night long. Find a better option.

24 June 2019
Unprompted review
Rated 5 out of 5 stars

Great service - Nice hotel - good location

We ordered a trip through an agency i DK but something went wrong and there were no reservations when we arrived at Stewart Hotel. But Will at the desk helped us out, and even at a better rate than we had ordered. He was awsome.
We had a great stay in a perfect location. Can only recommend it! High level of service, free wi fi and Nice Rooms.

25 February 2017
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look