Steven Eagell Toyota Reviews 

Very poor customer service .
Booked a Yaris Cross to test drive in the Rayleigh Branch Essex.
75mins later I was handed the Icon model to test drive instead as they they felt it was in keeping in my price range !
Avoid Rayleigh Branch I left feeling very dissatisfied and disappointed.

I again purchased a new Toyota Yaris Cross - Excel 2024 from the Watford dealership. Great people to do business with. Haseeb Darr treats one like a family member and assisted me from start to finish. I liked his honesty, he is straight forward and to the point.
Sergei Sooby, Sales Executive at this branch was very friendly, professional and helpful. I just can’t say enough positive things about my experience. End of the day, Toyota cars can’t go wrong, but it’s the people like them…..to make it happen.
Highly recommended.

Steven Eagle Ipswich - AVOID. Would give zero stars if possible.
Following a full service where I also had a few Sat Nav problems I asked them to look at, I was met by Philip Hook - Service Customer Advisor when I went to collect my car and I have never met a person so patronising, arrogant and insulting to my intelligence. He told me that they were unable to resolve the issues on my car as he said "there were no faults registered" despite the fact the same fault had occurred 4 times in the last week, he was adamant that they hadn't. Rather than just say that he was sorry Toyota were unable to locate the problem (which I would have accepted) he just kept repeating over and over into my face "there is no fault registered" as if I was stupid!! If that is Toyota's idea of Customer Service then they need to organise some re-training for this guy. I grabbed my paperwork and stormed out. The mechanics may have done a fantastic job but greatly let down by front of house staff. I will endeavour to find an alternative garage to take my car to in future.

No customer service at all !!

Gave the card details to hold a used car, but calling end of the day to tell they sold it !! Not sure why then they claim they will hold the car for a deposit

Steven eagle Romford
Well the sales team are ok if you get the Center manager but the after sales team are a joke
Been having a gearbox issue since November/December the cars been looked at numerous times the noise comes and goes told it needs a gearbox yet it’s still doing the noise gearbox not replaced they had the car for 10 days only put grease on joints
Car come back with damage on the front bumper from service
Why are dash cams unplugged? When the cars are taken
Over priced charged for adblue when not needed avoid at all costs

Fantastic customer service from Oxford Toyota Service :)
I was looked after brilliantly by Rosie Clarke-Adams, Andrew Robey and the team, including Host Rachel. Even more impressive when you consider that the site is undergoing a full dealership upgrade and they are working from portacabins. Well done to everyone in the service department, you deserve medals :)

A story of one bad apple ruining a service experience at Steven Eagell Bedford. Danny and Rob are always fantastic, polite and helpful and provide a great experience. Today on picking up our CHR from MOT I had the misfortune of dealing with Nikki, a service advisor. My car wasn’t quite ready so she was extremely rude and said “wait for the phone call and come back later”. Ten minutes later I received a phone call from Rob saying it was ready for collection. I went back to collect and when the other staff were in the back office she said “I don’t care I am number two in Europe whatever that means and any bad review will be deleted anyway!” I made a formal complaint to her manager who apologised profusely but such terrible manners and customer service is surely unacceptable. If you take your car in for service at Bromham don’t deal with Nikki ( Nikita) if you want any level of customer service or politeness.

Having been a happy customer of Motorline Toyota for many years, I feel the need to write a very honest review of the service received so far. Visited the Gatwick dealership after being a customer of the Horsham site, but since our salesman Andrew left, stayed local using the Gatwick dealership. Had an appointment at 11:30 and was seen at 11:50 - not a massive issue but the sales guy was going backwards and forwards to the office with a new face appearing now and then. Not knowing who knew we were dealing with, finally ended up with Jordan who was very good.

After being left hanging on numerous occasions, somehow we reached a sale and bought a new Yaris for our son. We were told it would be quick and we should hear in a week. We were, a few days later we were called to say the car arrived and was ready for collection.

We arranged to collect on Friday and turned up at the agreed time. 20 minutes later, we was was finally greeted and told someone would be out - again, not a problem as we understand walk-ins can be unexpected. Jordan sorted out all the paperwork but a document could not be completed as the info was sent to a wrong email address - again, this happens so it was completed manually.

Was taken to the new car and all looked good. Well…..on closer inspection, a barcode sticker was left on the rear window, stickers on the wing mirrors, black protection tape still in the door wells, wing mirrors filthy with dust/dirt, car mats still in the boot wrapped in plastic……..this was a last minute prepared car - not a £21K arranged purchase. Came home to realise there was no folder with manuals/service book and no spare key! Called to complain and was promised a call back from the manager……….still no call - 4 days later (it has been Easter but would expect a same day call).

I currently have a new C-HR on order and on the verge of cancelling as the service here is shocking. I do not expect rose petals to be sprinkled down but as a business owner that expects customer service to be at the forefront of any business, I feel that customer service here is like nailing a jelly to a wall - just impossible.

We have a fleet of 22 vehicles. I ordered 2 x Hilux from Romford in June 2021 and another 2 in August 2022. Yes those dates are correct! March 2024 and I still have none of the vehicles. They managed to find 2 of them in December 2023 and at that point I paid a £13k deposit and was told it would be 2 weeks and they would be delivered. I'm still waiting. Emails ignored, calls ignored. This will be the last time I ever deal with this company. If I could give a zero rating I would.

Absolutely diabolical, purchased a car from the Chelmsford branch, had no end of issues from when I placed the order to when I was driving the car, terrible customer service, stupidly purchased another car from a different branch where I was promised a better service, that branch was worse - once they’ve got your money there’s no care, if you are unlucky like me to receive a new car with issues, good luck getting it sorted in a timely manner, I’m still without my car, they promise to return calls but they don’t. Even after personally going to the branch to sort it out I was still given empty promises, this company are great a lip service but so far that’s all I’ve got. Actions speak louder than words and I’m still waiting for the action!!! Sort it out Steven Eagell, I’ll spread the knowledge with as many friends and family to warn them not to part with their hard earned cash with you. I’m a fair but honest person, you give me a good service and you’ll get a 5 star review.

Had to visit the garage branch at Springfield. It was very busy but the receptionist was very professional, courteous and helpful. Much appreciated.

Steven Eagell Toyota - Aylesbury

Rude, pushy salesman got up and walked out on me because I wouldn't buy a car I hadn't seen or test driven. I called his manager to complain but heard nothing back. NO ONE should be FORCED to buy anything. Pushy sales people trying to earn their commission. He had the cheek to tell me the average customer visits once and then buys a car. They rang me several times in the week pushing for a sale. He then told me he had another car I could try, I travelled by bus to test drive the car, when I arrived he said I wouldnt like that one. That's when he said if he could find another CHR online,would I do a deal there & then? I said no! He told me 'I can't help you' got up and walked out (I tested one the week before)
how rude! I won't ever return. Shame on you!! What a terrible, terrible customer experience! I was treated so badly. I hope no one else is treated in this way.

Excellent customer service,Pleasant waiting area,Efficient and thorough

I took my Lexus here because the intermittent wiper didn't work. The windscreen needed replacing (which I wasn't told when I bought it, admittedly from Marshalls) The screen was ordered, I went back as agreed but the joint was missing. So two wasted days and the intermittent wiper still doesn't work. Abysmal service

Another fiasco from Steven Eagle Toyota at Tunbridge Wells. I was due to collect my car from the Tunbridge Wells branch today after they had the car for five weeks. Bits of trim hanging off the boot, missing trim from the doors, no paperwork available and the car unvaletted. An hour and a half wait whilst some of the trim was fixed and yet another visit to this shambolic main dealer.

Add in the inability to return calls, keep to timescales, respond to feedback comments or even answer the phone and you enough to deter me from ever using this dealership again.

Great service, great cars.

I called the Watford branch and told Pio what I required. Pio promised to call me back within an hour and did, with a suggestion. Picked up the car within a few days. Everyone was helpful, friendly, and efficient.
Well done Steven Eagell and would have no hesitation in recommending them.

Aftersales care is non-existent. Once they have the deal and you have taken delivery of the car – zero care and respect shown to customers.
No response to any contact via the feedback email address with a serious concern.
I will not be returning to Steven Eagell.

This dealership used to be good. but now you should AVOID!
Had 3 cars in a row now, Aygo, Yaris and Rav4 Hybrid.

The cars been good but the service from this garage has been awful. Been chasing them for 3 months now to set up a service plan and just keep getting ignored, Has several staff members copied in and they all just ignore.

I think its basically a take your money and run business, luckily our car has been fine but if you had one with a problem good luck getting them to even acknowledge you.

Check out their Trust pilot reviews - very poor.

AVOID!

This is the 3rd car I have purchased from Amy at Steven eagell Tamworth.
As ever I was afforded 100% professional efficiency making a smooth transaction.
Delivery was the same by Martin.
Ten out of ten again, many thanks.
Kevin Mount