Steve Madden Europe Reviews 

Damaged after 1 wear, contacted customer service but were unwilling to help in any way.

Gorgeous product. Efficient delivery.

Very Nice procuct.. never sizes the same though .. I put 4 stars as I am always having trouble with deliveries (late in date and never show up to drop the box in pick up store and you dont have any choice…always with ups..)

**Steve Madden Boots & the Customer Service Saga**

"I ordered a pair of Steve Madden boots which, contrary to the website description stating they were **suede leather**, turned out to be textile.

This is a significant difference—receiving synthetic boots at the price point of leather ones is simply unacceptable.

The ensuing customer service interaction has been, to put it mildly, an absolute ordeal:

* **Email 1:** I explained the situation and attached two clear photos: one of the misleading product description on the website, and one of the label inside the boot, which unambiguously states the material for both the lining (inner) and the outer is textile.
* **Reply 1:** *'Could you please attach a photo and provide the order number.'* (Despite both being included, the photo attached, and the order number in the subject line).
* **Email 2:** I politely replied, pointing out that the photos were already attached to the previous email and the order number was in the subject.
* **Reply 2:** *'Could you please attach a photo.'* (An unbelievable repetition, further confirming a breakdown in communication).
* **Email 3:** I responded, re-attaching the photos, restating the order number, and explaining the issue once again.
* **Reply 3:** *'Please note that the upper material for the outside is indeed Suede. The inside material is textile as it appears in the photo.'* (A flat-out denial of the evidence I provided).
* **Email 4:** I pushed back, confirming that this was incorrect. I attached the photo one last time, clearly circling the fact that 'textile' is listed for both the upper and inner material.
* **Reply 4:** *'Thank you for letting us know, we will inform the relevant department. You may return the boots according to procedure X, shipping costs are at your own expense.'* (An acknowledgement of the error but offering no solution beyond a standard return).
* **Email 5:** I wrote back, stating that a mere return, with me covering the shipping, did not resolve the core problem of having been misled and having wasted my time.
* **Reply 5:** *'I would once again like to draw your attention to the return procedure.'* (A final, unhelpful brush-off).

Truly exemplary customer service from Steve Madden."

I really like the shoes of Steve Madden but I am suprised about the differences in seize.
Same shoe size 37 is perfect same shoe different colour seize 38 is too tight.
It is disturbing and makes me hesitate to order again online .
I get so many compliments about the shoes! But seize is a thing when ordering online.

Honestly thought I had been scammed!
For a pair of shoes that cost £140, I was shocked at the quality of what I received. The shoes were falling apart. Loose stitching, glue remnants all over them, the branding and hardware details literally falling off the shoes. The package came in a black binbag that had been ripped open and taped back up with brown tape, the shoebox itself falling apart. For a brand that charges a premium price, you somewhat expect a premium product and service. If they presented this to you in store, you would be horrified.

I am very disappointed with the quality of a pair of shoes I recently purchased from a Steve Madden store. Unfortunately, they developed a fault quickly.
To resolve the issue, I reached out to Steve Madden's online customer service team, expecting some assistance. However, the response I received was a generic email stating that all returns and exchanges must be handled by the physical store where I bought the shoes.
This has been a frustrating experience. It feels like the online team is simply passing the problem off instead of trying to help. For a brand like Steve Madden, I would expect a better response and more seamless customer support. I now have to go back to the store to try and resolve an issue that should have been handled more efficiently.

LOVE my Battle Boots

The insole on the left shoe (where the big toe is) is longer than it should be and it affects me walking, unfortunately I can’t cut your shoes open to show it to you. Somehow customer service have kept requesting photos to prove the defect. But how can I take a photo of the top part of the insole? It’s inside the shoe. Keep denying it’s a quality issue without seeing it.

Horrendous experience, wouldn’t purchase again.

I returned my order(Steve4514939) and didn't got my money back!!!

I ordered a shoe and it was bigger than described on the website and I had to pay the full refund shipping 13€ on a shoe that was 80€?!! usually I would order the same shoe in a smaller size but being uncertain if it fits I don’t wanna risk again 13€. Can’t recommend ordering there! Go buy at your local shops and support them- I will never order again

Love the shoes, not the return policy. Cant return shoes in the SM-store. That’s so inconvinient and certainly not healthy for the enviroment. A reason for me not to order online anymore.

I bought black shoes from you, you sent me grey shoes, I paid 10 euros for shipping, it was your mistake, I paid, you did not return my money, I will definitely not shop from you again

it's been a month that I purchased boots on the site, somehow the package has been lost and they still don't pay me back. I'm so disappointed and I want my money back...

Stay away from this store. I really think they are not prepared to deal with customers.

Received the wrong shoes and after all they don’t want give my money back. And yes, the order is on their side since one week. Also they don’t provide any help to customers, they have different rules online and in store. Just a mess this brand. Stay away.

I returned my order - 10€ shipping costs + I have not received my money back

I never receveved my shoes

Top product, top delivery

Great shoes to walk on, nice color, they ar magnificent

Never received my package. The tracking code said delivered which is NOT the case. After that it got scanned by DHl again and now saying it is on the way again. From there nothing seems to happen with the package. The webshop refuses to take any responsibilty and says I need to contact DHL myself. What kind of weird response is this? YOU are the sender STEVE MADDEN NOT ME! TAKE YOUR RESPONSIBILITY AND SOLVE THIS CASE