FDDHFGH Reviews 

I had ordered a mother's day necklace April 25th 2021. It took some time but I have received the gift recently May 25th. It was worth the wait very gorgeous but if you're looking to order as a gift. Keep in reminder that to engrave takes time not to mention the number of orders and shipment. I suggest that you order 2 months prior. Again, I have no complaints as far as the necklace itself it was just the wait and not being able to receive it in a timely manner.

I ordered 2 necklaces from Strella Jewelry for mothers day on May 2nd and it is now May the 24th and I have not received anything. I got one text from them saying due to increase orders they needed more time that text was May 15th and that was the last I heard. I will never use this site again. Be careful where you spend your money.

i too ordered mother's day necklaces and i keep getting the same answer of due to the amount of orders it will be a few more days. they will not give me a date. i did receiee the 20% discount but that does not do me any good. I want a full refund. Since it took them so long to respond, i was unable to purchase any other engraved gifts. This is a scam business and at the least. facebook should remove them.

I wish I could give them zero stars. This place is an absolute scam. They give you the shipping times but it is inaccurate. After waiting almost 3 weeks I still have no updates on my order which was supposed to be here by Mother’s Day. I keep emailing & they keep saying it needs a few more days it is in production. They even offered a 20% refund which was never received. Complete scam I will be reporting them to the BBB immediately.

I recently ordered a personalized necklace on November 25 , after several emails wondering where it was i finally got it December 23!!! So much for 7-10 business days. The picture on my necklace came out very dark, and extremely small it doesn’t do the justice of how beautiful my daughter was and for the price i paid it wasn’t worth it. They should ask for a few pictures, to see which would be the right one! I’m not happy, don’t waste your money

Got item at the end about 2 month later after opened case true Paypall when paid £19 for expres delivery🤣. Then got £10 refund for late delivery. Quality not bad cant foult it

Absolute scumbags! Ordered on the 28th July still hasn’t arrived. Emailed them and they keep asking what my address is! Do not use them

The product takes about 2 months to arrive, was very bad quality and the material is not silver or gold as the finish fades away in 1 use only
They don’t refund or replace. The 30 days policy is a lie
The same product in another Chinese providers costs 10% of what they charge, so I think they outsource and just distribute
They are NOT a uk company. The address is pro forma. They are in China.
I already reported them yo Facebook where they add

Terrible, I waited over a Month And a Half for my 7 Named Silver Sterling Necklace to arrive.
It finally did arrive but it was Steel not Silver and the Birthstones had fallen off.
Messaged the Company and have had no reply.
Never Again 🙁

I paid over £5 for delivery within 8-15 business days. 2 months later and still no sign of the item. They claim Hermes have delivered already. When I speak to Hermes they tell me they’ll only deal with the sender. Sterlla, just keep replying to my email asking me to file a claim, ignoring what I tell them. Absolutely dreadful service.

Ordered two pieces of personalised jewellery and opted for the free delivery which takes up to 20 days. Took 34 days to arrive in the end but to be expected during this time. Very responsive to emails. Would reply the same day or first thing next morning if I emailed late. Very happy with my purchases. Would consider using again.

Very very poor service. It is promised that orders will take 8-15 working days. So far it has been 6 weeks and I still have not received the order. Poor communications. They are not giving me a refund and keep telling me to wait little longer. The last tracking update they provided was the item was shipped on the 8th of July (almost after a month) and since then there is no any update on the tracking information

Order timeline
12/06 order placed
08/07 shipped
21/07 still no update info

First of all. I ordered a finger print necklace for my partner. Incredible special and sentimental especially under current circumstances. I emailed ahead to make sure it would be here on time. I was told 14 days. Fair enough. Over A MONTH later it arrived after numerous emails back and forward with the horrendous customer service team who were far from helpful. The item that arrived I can’t explain my anger. The chain was 3 different colours. Brown copper with a hint of silver completely tarnished. The pendant itself resembles a smudge. Nothing even close to a finger print. I will attach photos where possible. The box it arrived in was cheap and squashed. When raising this with customer service shock they were absolutely useless. I have exchanged a total of 45 emails from this company every single one titles ‘sorry to hear that’ how infuriating. I initially was offered a 30% off my next order coupon after then was offered a partial refund and a 30% off coupon. I was then told they wouldn’t refund me unless I sent it back. Fair enough little did they tell me it cos me almost as much as the necklace to send it back. They have refused to refund me postage. It’s the company that is at fault here so why do I have to pay the return postage because they messed up my order? I wouldn’t know because the customer service team are so horrendous that I have been round in circles with them constantly. It has now been 3 months since I ordered and returned this item and I still have had no refund and STILL going round and round with the customer service team. I honestly can’t stress how strongly I advice not to buy from this company. It’s HORRENDOUS.

I saw an advertisement for "Father's Day" gifts on IG. I selected Sterlla because I wanted something special for my dad. Having my siblings names on a bracelet, including our baby brother who passed away would be an awesome gift. I contacted the company to check on delivery. I was told that the bracelet was still in production! Father's Day is tomorrow!!! Their response was, all information is on their website. No apologies, no heads up that it wouldn't make it in time. They must know when a order comes in that it wouldn't make it in time. I reported them to BBB, and disputed my charge. I guess we'll have to make it up to him next year.

Ordered a Fathers Day present for my husbands 6 weeks prior. They still didnt even have it made. I emailed them twice. They cancelled the order four days before the holiday. Very disappointed.