Sterling Pacific Reviews 14

TrustScore 4.5 out of 5

4.5

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Company details

  1. Luggage Store

Written by the company

Sterling Pacific manufactures full aluminum, dual-wheel travel cases from 5052 aluminum with reinforced A380 corners. www.sterlingpacific.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14 reviews

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1-star

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Rated 5 out of 5 stars

Excellent repair service

I have proudly owned a Cabin Travel Case for more than three years and have traveled hundreds of thousands of miles around the world with it — not only through premium airports, but also far beyond paved roads.
The suitcase has never let me down.
Due to damage caused by external influence, the suitcase needed repair. The service was first-class, exactly as I had expected.
I can highly recommend Sterling Pacific suitcases without hesitation.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great quality and functional

I got this case shortly before a two week trip through the Middle East. The trip involved a lot of stops I think never more than two nights in the same hotel. One of the things I really appreciate about this case is the fact that it opens up to make an easy and convenient way to access nearly all your clothes at once. I basically never unpacked for the entire trip, and with this case that was super easy. Half of it has a zipper, almost compression, cover over it that allowed me to stuff more than I probably should have in the case. That's the use side. The best thing about this case is the incredibly high-quality construction and all the materials are just top quality. The wheels are probably the best I've ever seen on a similar four wheel design case and rolled smoothly no matter what the surface I was on. This was especially noticeable in hallways of hotels that had carpet. Other bags don't roll like this one does even on those surfaces. The handles feel super strong. There's not a lot of movement or flex in them. I found the design and features of the aluminum shell of the case to be just perfect. Really stylish, really rugged, and a great look. Not just a case that looks strong, but actually is strong and is built to withstand pretty much anything.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

The Sterling Pacific 35L two wheel…

The Sterling Pacific 35L two wheel carry-on is singularly the best carry-on luggage made. I have flown about 1,600,000 miles to over 30 countries, and have had luggage from Rimowa to Samsonite and everything in between. The SP 35L Will fit into the overhead bin of nearly every regional aircraft you can find, will not deform like other hard shell aluminum cases while rolling over cobblestone streets in Europe, is easier to pack and unpack being a trunk design instead of a clamshell design (takes up less space when loading/unloading), and rolls behind me with ease (far easier than I thought it'd be). Its construction is also incredibly robust. I expect to be handing this off to my kids someday. Beyond pure function, it's also luxurious. I always smile when I see it, and the leather work is top notch. Lastly, the customer service from Sterling Pacific is exceptional. I don't worry about a thing when traveling should I need to have something repaired or replaced. Looking forward to decades of use!

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Incredible case…

Incredible case…. Love that it doesn’t have the traditional “clam style” center hinges. For years this has been my biggest challenge with my other 2 aluminum body cases. Oh and it’s lighter with exquisite leather trim. Beautiful product. I always get questioned about my case when I travel.

29 May 2023
Unprompted review
Rated 5 out of 5 stars

Best constructed piece of luggage...

I have ever owned. I must admit I am a high end luggage purchaser. Tumi, Rimowa, Montblanc and up until now Porsche Design was my number 1. Well that has just changed. Sterling Pacific is at the top of the mountain now and I purchased the 80L piece as well. I have never seen construction like this and hope they will expand their line as well. Kudos to you SP for redefining the luggage space.

26 December 2022
Unprompted review
Rated 5 out of 5 stars

If you have the money to spend and…

If you have the money to spend and you're in the market for a luggage- this is the one! The quality is superb, I couldn't be happier with my purchase. SP's support team is also very friendly. :-)

2 September 2022
Unprompted review
Sterling Pacific logo

Reply from Sterling Pacific

Thank you so much for taking the time to review us Royal.

We are excited for Sterling Pacific to join you on your next travel adventure !

Please reach out if there is anything I can help you with, we're here for you :)

Rated 5 out of 5 stars

Amazing and stunning craftsmanship

First of all I want to express that I am not paid or receive anything from Sterling Pacific.
I saw an ad on Facebook, I researched the company.. I saved up $$, and I made a purchase.
I am a cinematographer as my professional work, and an avid Formula 1 racing fan. In other words, I like tech and things that are exact and well designed for intended purpose.
Sterling Pacific makes exceptional travel cases that are not inexpensive…but they are works of art.
The Aluminium rivets, the lining, the perfect wheels, the latches, the industrial hinges, the reinforced corners are part of the most well-engineered and perfectly designed travel case you can imagine. It is an investment for a case that will be with you on all your adventures, always. The Leather handle adds this perfect 1940’s-50’s touch of class that is wonderful. If you decide to invest in a Sterling Pacific product..you will be so surprised. IOn this world of lowered expectation, having a company and design that exceeds what you could possibly expect, is a rare find indeed.

19 August 2022
Sterling Pacific logo

Reply from Sterling Pacific

Hello Mike,

Thanks so much for submitting you're honest feedback, these kind words mean the world to us.

The detail in our cases is something we are truly excited to pay attention to, and our team took their time to ensure all the small nuances were considered when designing our bags.

You are such a valued member of our community, we are so excited to serve you and your case among all your upcoming travels.

Please reach out if there is anything you need, we're always here for you :)

Rated 5 out of 5 stars

Unreal Quality, worth the extra cost

There has hardly been any item that has ever exceeded expectations for me. I am obsessed with details and perfection, and this case is the most beautiful, well engineered item you will ever see. The cost is extraordinarily high..about 2X the cost of other aluminum suitcases. But if you step out..you will realize it is a piece of engineered art that will be the last you will ever purchase."

10 June 2022
Unprompted review
Rated 5 out of 5 stars

I love my new Sterling Pacific carry-on…

I love my new Sterling Pacific carry-on bag. Not only is it super durable and reliable, but it's very chic looking and very well made. I love the interiors as well and I know my luggage will stand out in a crowd. Great customer service too!

31 January 2022
Unprompted review
Rated 5 out of 5 stars

This is the nearly-perfect carry-on…

This is the nearly-perfect carry-on piece. When I have the luxury, I very much prefer buy-it-for-life investments in something I'll use indefinitely rather than contributing to a disposable culture. Yes, it is remarkably expensive. But I should need to buy one except this once.

I travel extensively for work - one to two flights per week. Nearly all of these are regional flights on small aircraft. I used to be sold on the virtual of one-bag travel. Now I'm becoming convinced that two bags is the way to go. All clothing, shoes, etc. go into the suitcase. On small aircraft, it's going to get gate/valet checked. That's where the bombproof nature of the luggage comes in.

The second bag is my personal item, which is a tote. That leads to the one improvement I'd like to see added to this case: a J-hook. Many other top-tier manufacturers build on in for piggy-backing another bag, and it would be a great addition here. I bought one that attached to the handle and confirmed with the good folks at Sterling Pacific that such weight would not damage the handle. It won't.

My office goes in my tote, backpack, whatever and hangs from the J-hook. The lower center of gravity creates incredible balance, and I can roll the pair with a single finger. Placing the other item on top, as some do, distributes the weight incorrectly, in my view.

This is why a two-wheeled design is better than a spinner with four.

This is the only suitcase I could find with an aluminum wheel housing and trolley handle garage. It didn't make sense to me to make the investment and then still have plastic parts external and waiting to be broken or fail. The craftsmanship is stunning. The fit and finish are the best I've seen. The seal is complete. It's a joy to use and has become my trusted travel companion. It will be scratched and dented with time, and those are the elements of patina that I enjoy. It is carefully crafted, well-maintained, and used as intended.

15 November 2021
Unprompted review
Rated 1 out of 5 stars

EST. 1907

(Sterling Pacific has stated in correspondence with myself that this is a fair review, to quote: "Some of the criticism you presented in the review is fair and to be fair, with the benefit of hindsight, self-inflected, looking at how we were presenting ourselves earlier.")

Est. 1907 as R. Herz & Bros., a Reno jewellery and watch business that shut down in 2007. At some point in 2009 or later whatever remained of the business was renamed Sterling Pacific, and in 2018 it was purchased by Galton Voysey. In 2021 it set up as a manufacturer of metal suitcases.

Prior to 2021 there is zero presence of this company anywhere in the market, and the sterlingpacific.com website was available on GoDaddy as late as 2019. This is what the company would like to call 113 years of "proudly bearing the Sterling Pacific banner." Currently their published address is most prominently a US Bank location, which apparently also contains a rentable-workspace.

While I have no particular qualms with the product, I am very concerned by this appropriation of history in an attempt to give the brand some gravitas it has not naturally acquired.

Both Sterling Pacific and Galton Voysey seem to be run by Fail.VC, a venture capitalist firm that invests in "ideas so stupid they might just work." Ideas like co-opting an ostensibly unrelated brand's history perhaps?

I communicated my concerns with the company, and while they were quick to correct an error I pointed out on their website, they did not initially seem to be interested in presenting their history in a more honest manner. So I give the company 1 star so that people who look for this type of review can find it and make their own decision on this company's "Est. 1907" claims.

Edit: Sterling Pacific has updated their about page to reflect a more honest version of the events. I'll leave this review up as a record of the original version they used, to help ensure they continue to be honest, and because they continue to use "Est. 1907" prominently.

8 October 2021
Sterling Pacific logo

Reply from Sterling Pacific

Hi Aymen,

Thank you for your feedback during our initial launch in 2021! We think Sterling Pacific is the perfect name for our line of aluminum travel cases, and believe we've now been able to find the right balance on what kind of a small yet fascinating role the history of this old company we acquired plays in the story of our pursuit to make Sterling Pacific the #1 travel gear brand for frequent flyers, pilots and airline crew.

Our physical presence in Reno started out at a co-working space called Pacific Workplaces at 1 East Liberty St, Reno NV. As planned, we’ve since opened and renovated a substantial repair shop, showroom and HQ at 3515 Airway Dr, Reno NV 89511. You can also today find our travel cases in more than 50 retail stores worldwide.

If you’re ever around the Reno area, we warmly welcome you to drop by at 3515 Airway Dr for a coffee and to check out the travel cases!

Rated 5 out of 5 stars

Sterling Pacific Cabin Travel case

The information about the delivery of my cabin travel case was excellent. The product arrived on time. It is very well constructed and beautiful. I am definitely glad about my purchase.

21 September 2021
Unprompted review

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