I recently used Step Legal Solicitors to handle the simultaneous sale of my old shared ownership house and the purchase of my new build shared ownership house. Anyone who has done this knows, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To anyone reading this review I would highly recommend Step Legal for house moves. Lauren Williams and her team made the process as easy as possible and provided a very expedient service. They were ea... See more
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I would recommend Step Legal Solicitors if you are looking to make a will. Shabana the wills expert was very helpful with the drafting of the wills for myself and my partner, and the price we were quo... See more
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My experience has been excellent from the very beginning when Dominic agreed to take our case on. From the start communication was 10/10 always kept informed either by phone or email of what was happe... See more
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Company details
Written by the company
If you have been involved in an accident and have suffered from a personal injury, or have have received negligent treatment from a Medical professional then contact our expert solicitors to make a claim for compensation. We deal with all sorts of accident claims from Road Traffic accidents, Workplace accidents and Public liability. Our specialist solicitors are also able to assist you if you are considering buying or selling a property. Feel free to contact us for further information.
Contact info
213 Nantwich Road Crewe, CW2 6DA, Cheshire, United Kingdom
- 01270254064
- enquiries@steplegal.co.uk
- steplegal.co.uk
4.9
Excellent
533 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Step Legal were absolutely fantastic…
Step Legal were absolutely fantastic with my conveyancing. Highly attentive staff, quick to respond to queries and not hesitant to pick up the phone and get the process moving! I would highly recommend them for any legal needs and will use them again in future if I am in need of legal work. Thank you Lauren and team for all of your help.
28 February 2025
Reply from Step Legal Solicitors
Dear Sparsh
Thank you for taking the time to leave a feedback and to award us with 5 Stars!
We are delighted to hear that Lauren and her team were fantastic, highly attentive and quick to respond! We will certainly pass your review on to Lauren. Your comments will no doubt motivate them to do even better as our main aim is the satisfaction of our clients.
Thank you for placing your trust in Step legal and we look forward to being of service to you in the future.
Best wishes,
Customer Experience Team
Seemed organised though slow…..
Seemed to organise the paperwork though felt we needed to keep pushing them to get the sale completed with them blaming purchasers solicitors
12 February 2025
Reply from Step Legal Solicitors
Dear Ian
Thank you for taking the time to share your experience with us.
We truly appreciate your honest feedback and are sorry to hear that you felt the need to push to get the sale completed. This is certainly not the level of service we aim to provide, and we sincerely apologise for any frustration this may have caused.
Your comments have been shared with our team, and we’re taking steps to improve our processes to ensure a smoother and more efficient experience for our customers in the future. We value your input and are committed to learning from this to serve you better. If you can please send your details to enquiries@steplegal.co.uk marked for Customer Experience Team we can look into this for you in detail and respond to you personally.
If there’s anything more we can do to address your concerns or improve your experience, please don’t hesitate to reach out. We’re here to help and want to ensure you feel fully supported.
Thank you again for your feedback—it’s invaluable in helping us grow and improve.
Best wishes,
Customer Experience Team
Great Communication
Vicky and her team always kept me up to date with how things were progressing, resulting in a very smooth, stress free sale of a property at a very competitive price! There was no change in costs from the original quoted value!
12 February 2025
Reply from Step Legal Solicitors
Dear Mr Laney
Thank you for taking the time to leave a feedback and to award us with 5 Stars!
We are delighted to hear that Vicky and her team always kept you up to date resulting in a smooth stress free sale at a competitive price! We will certainly pass your review on to Vicky.
Thank you for placing your trust in Step legal and we look forward to being of service to you in the future.
Best wishes,
Customer Experience Team
Great team
The team were very helpful in providing me with services to help sell my property. They communicated frequently to let me know where we were in the process and any information I needed to provide. I would highly recommend them and would use them again in the future.
15 February 2025
Reply from Step Legal Solicitors
Dear Daniel
Thank you for taking the time to post a 5 star review! Your feedback is important to us and also helps motivate our team to excel in customer service.
Thank you for your recommendation.
Best wishes,
Customer Experience Team
Could not fault the service provided…
Could not fault the service provided with excellent email and phone contact to keep me informed, and guide me through the process.
14 February 2025
Unprompted review
Reply from Step Legal Solicitors
Dear Brian
Thank you for taking the time to leave a review and awarding us with 5 Stars!
Best wishes,
Customer Experience Team
Great Solicitors
Great Solicitors.
Lauren kept us informed every step of the way. She chased continuously to make sure we got everything sorted before our mortgage offer expired.
So grateful
14 February 2025
Unprompted review
Reply from Step Legal Solicitors
Dear Megan
Thank you for taking the time to post a feedback and to award our team with 5 Stars!
We are delighted that you received excellent service from Lauren and you were kept informed every step of the way!
Best wishes,
Customer Experience Team
House Purchase
Lauren and Rachel put in a lot of hard and detailed work to get our house purchase over the line. We would've liked to have some more updates on the overall process without having to ask or chase them, but overall did a fantastic job and we'd definitely use Step Legal again.
31 January 2025
Reply from Step Legal Solicitors
Dear Elliot
Thank you so much for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience overall.
We understand your comment regarding more updates. We are always striving to improve our communication process, and your input is incredibly valuable in helping us do better. Moving forward, our teams will ensure to keep our clients informed at every step.
If there is anything else we can do to enhance your experience, please do not hesitate to let us know. We Are committed to providing our clients best service possible and truly value your trust in us.
Thank you for your feedback-it helps us grow to serve our clients better.
Best wishes,
Customer Experience Team
Brilliant work
Vicky , Olivia, Izabelle, Rachel, Jasmine and the team at Steplegal were great helping with the purchase of my first home . Communication was effective .Advice was clear and concise . My instructions were also listened to. Brilliant work .
29 January 2025
Reply from Step Legal Solicitors
Dear Adebola
Thank you so much for your 5 star review! We are thrilled to hear about your positive experience with our team especially Vicky, Olivia, Izabelle, Rachel and Jasmine. Your feedback is highly appreciated and will help us to improve our ability to serve our clients.
We look forward to being of service to you again.
Best wishes,
Customer Experience Team
Selling and purchasing
Absolutely the best team ever. Sorted everything out smoothly from start to finish over the past six months and actually deserve 5+ stars.
13 January 2025
Reply from Step Legal Solicitors
Dear Eija
Thank you for your feedback and the award of 5 Stars! We are delighted that you have described our team as the 'best team ever'. We are so happy that you feel that we deserve 5+ stars!
We look forward to being of service to you and all that you recommend.
Best wishes,
Customer Experience Team
Great value for my time
Great value for my time, always a pleasant attitude, consistency in solving any problem that came up in the process and explaining all issues promptly.
14 January 2025
Reply from Step Legal Solicitors
Dear Gemil
Thank you for taking the time to post a 5 star review! Your feedback is important to us and also helps motivate our team to excel in customer service.
Best wishes,
Customer Experience Team
They were very helpful kept me informed…
They were very helpful kept me informed at every step of the way of my claim Dominic was excellent i would very highly recommend him
14 January 2025
Reply from Step Legal Solicitors
Dear Jane
Thank you so much for awarding 5 stars! We are thrilled that our Dominic was able to successfully conclude your claim. We appreciate that you will recommend him.
Best wishes,
Customer Experience Team
With this being our first conveyancing…
With this being our first conveyancing process, we were a bit novice to it all. I actually stumbled across a video from one of the guys at step Legal explaining the conveyancing procedure and costs etc, and so I decided to give them a call.
The process was fairly easy and someone was always on hand to guide us where needed. Izabelle and Lauren worked at a good pace and communication was great with regular updates. Start to completion was a seamless process.
We would recommend Step Legal and definitely use them again if ever we require their services. Many thanks.
13 December 2024
Reply from Step Legal Solicitors
Dear Zeeshaan
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with us. Your kind words mean a lot to our team especially Izabelle and Lauren, and we're glad we could meet your expectations.
If you ever need anything else or have any questions, please don't hesitate to reach out. We're always here to help
Best wishes
Customer Experience Team
I had a very good experience with Step…
I had a very good experience with Step legal solicitors especially Adam, Lauren. They are reachable and answer my queries. I would like to recommend others to use Step legal services to purchase ant properties within Uk. Thanks
12 December 2024
Reply from Step Legal Solicitors
Hi
Thank you so much for your review!
We're thrilled to hear that you had a great experience with Step Legal Solicitors. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our team especially Lauren and Adam's efforts are appreciated. If you ever need assistance in the future, please don't hesitate to reach out. Thanks again for your kind words!
Best wishes,
Customer Experience Team
Highly recommend
Highly recommend.
Great communication, kept me updated on the process.
Any questions were always answered in a very timely manner and very helpful.
Very professional and informative and made
buying my first house run smoothly.
Thank you so much Step Legal Solicitors.
12 December 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Emily
Thank you for taking the time to post a feedback about your experience with our team.
We are absolutely delighted that you had a positive experience and that you had received great communication and were updated regularly. We are glad that you experienced a professional service.
We appreciate your recommendation and again thank you.
Best Wishes,
Customer Experience Team
Excellent professional and polite very…
Excellent professional and polite very on Point with everything during the process.
Excellent communication from Lauren and Rachel they really deserve an increase in Salary.
I would recommend this company to anyone I know
13 December 2024
Unprompted review
Reply from Step Legal Solicitors
Hi
Many thanks for leaving a review and awarding our team with 5 Stars!
We are delighted that you had an excellent professional and polite service. I am sure your comment will bring a smile to both Lauren and Rachel's faces. We do however take pride and value our team members immensely!
We look forward to being of service to all who you recommend to us and appreciate your support.
Best wishes,
Customer Experience Team
Would highly recommend
Would highly recommend! Really good with communication and constantly letting me know what was happening. Haven't got a bad word to say.
28 November 2024
Reply from Step Legal Solicitors
Dear Brianne
Thank you for taking the time and leaving a feedback and awarding our team with 5 Stars!
We are delighted that you had a great experience and that you were constantly updated.
We very much look forward to being of service to all you recommend to us.
Best wishes,
Customer Experience Team
Witness signature
Stopped by on the off chance I could get a form stamped and signed by solicitor, have to say, friendly , polite and nice greeting, very helpful, sorted my issue out there and then , in this instance wavered a few. Very grateful.
Try them and see.
12 December 2024
Unprompted review
Reply from Step Legal Solicitors
Dear Ian
Many thanks for leaving a review and awarding our team with 5 Stars!
We are delighted that you experienced a friendly polite and a nice solicitor!
We are pleased that he resolved your issue.
Best wishes,
Customer Experience Team
Full marks to Step Legal.Step Legal Solicitors were professional…
Step Legal Solicitors were professional and thorough throughout the transaction. Communication was excellent and we were kept well informed on progress. We would be happy to to commission this company to act for us again.
29 November 2024
Reply from Step Legal Solicitors
Dear Ian
Thank you for taking the time to leave a feedback and awarding us with 'full marks'!
We are delighted that you have found us to be professional and thorough.
We appreciate your support and very much look forward to being of service to you again.
Best wishes,
Customer Experience Team
fantastic service from start to finish
Delighted to work with Step Legal on our recent sale and purchase. Made the process easy to understand, always available to jump on a call and very response to emails. Would not hesitate at all to use again.
18 November 2024
Reply from Step Legal Solicitors
Dear Valued Customer
Thank you for taking the time to leave a feedback and awarding our team with 5 Stars!
We are vey pleased that the process was easy to understand and the team were swift to respond. We thank you for your instructions and that you intend to use our company again.
Best wishes,
Customer Experience Team
Fantastic solicitors
Just used these solicitors whilst buying and selling our house. We’ve been very impressed throughout the whole journey by their great communication. We would definitely recommend them and use them again in the future, if required. Definitely our go to solicitors moving forward
25 November 2024
Reply from Step Legal Solicitors
Dear Joanne
Thank you for your instructions and your feedback. We are so happy that our team has impressed you throughout your journey of buying and selling your home.
We are so grateful that you will be supporting us by recommendation. We look forward to be of service to you, your family and friends.
Best wishes,
Customer Experience Team
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