Excellent service from Richard! My son’s PlayStation was over heating and turning off. After my initial contact online, Richard called me back and told me it would be any easy fix for him and offered... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My laptop needed a new keyboard and Rich got it replaced really quickly and for a very reasonable price. He also gave it a good clean and also gave advice for keeping it that way. He obviously knows w... See more
Great service. PC was picked up for repair and checked shortly afterwards, communicating throughout the process. Richard talked through my options and I decided due to the age of the setup it was not... See more
Fantastic service, quick response and speedy repair. Ps5 suffered blue light of death randomly and was fixed within a day and a half (I dropped it off late on Monday) . Fair price and excellent knowle... See more
Company details
Written by the company
At Steel City IT, we specialise in the repairs others turn away. From precision micro-soldering and complex logic board diagnostics to liquid damage restoration and HDMI port replacements, we bring your devices back to life with surgical precision. Whether it’s your daily-driver laptop, a next-gen gaming console, or a cherished retro system, we use genuine parts and transparent pricing to ensure your tech stays reliable. We’re proud to serve the Sheffield community with a simple promise: professional excellence and honest, local service.
Contact info
80 Hopedale Road, S12 4XQ, Sheffield, United Kingdom
- 07446903442
- info@computersheffield.com
- steelcityit.co.uk
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He was very kind and put my needs as a…
He was very kind and put my needs as a customer first. Offered me options and gave me vital information about why my PC broke down, what I could do in the future to prevent further damage. The service was affordable and quick. He is down right amazing.
Absolutely over the moon with steel…
Absolutely over the moon with steel city I.T. xbox randomly stopped working after making an appointment on his website he got back to me explained what the problems could be didn't sugarcoat it but was very informative about the different hardware and repaired very quick giving helpful advice on how to prevent the issue whilst I collected my xbox. Will recommend to everyone, salt of the earth bloke and the price was fair
Excellent service from Richard
Excellent service from Richard! My son’s PlayStation was over heating and turning off. After my initial contact online, Richard called me back and told me it would be any easy fix for him and offered advice. I dropped it off and it was ready to collect within a couple of days. Job very well done. Highly recommend this company 5 stars all round
Great laptop upgrade service
Great laptop upgrade service. The IT professional was friendly and attentive, clearly explaining upfront what could and couldn’t be done, and then detailing the work completed, also giving the packaging of what I bought. Fast, professional, and reliable—highly recommended.
Above and beyond
Steel city IT went above and beyond while repairing my pc giving updates and photos on what he was working on at the time and also give me great advice , would recommended.
Excellent
Richard is very knowledgeable. First class service and is always understanding . Very fair prices too. I have known Richard over 5 yrs and can highly recommend him.
Sorted out my son’s PS5 quickly
Sorted out my son’s PS5 quickly. Friendly and good value.
PS5 (Play Station)
Very impressed with his
Knowledge and experience
Took our grandsons PS5 in to be mended and the next day got a text to say it was done
Very reasonable prices
Will definitely recommend him to anybody
Five out of five stars
Fantastic service
Fantastic service, quick response and speedy repair. Ps5 suffered blue light of death randomly and was fixed within a day and a half (I dropped it off late on Monday) . Fair price and excellent knowledge and aftercare. Fully recommend.
ASUS Rogue Ally fix
Great service from Richard at Steel City IT. He fixed my son's ASUS in a matter of days. Reasonable price and service included. Will definitely recommend!
Richard from Steel City I.T was…
Richard from Steel City I.T was brilliant with my son’s PlayStation. He found the fault quickly and sorted it quickly too. I would recommend Steel City for all I.T problems. Thanks Richard, my son is very grateful he has his PlayStation back.
Great service
Rich is super friendly and professional. Very speedy service at a very reasonable price. I got the HDMI port on my PS5 repaired and also had 2 controllers fixed to eliminate stick drift (TMR upgrade). Would definitely recommend him to anyone seeking repairs!
My PS5 was fixed quickly with an…
My PS5 was fixed quickly with an affordable price overall great service
Quick, reliable, affordable
Although busy, Richard fitted in my laptop drive repair and completed it quickly and at a reasonable price. My issues were all sorted!
Fast and went above and beyond.
Fast and went above and beyond.. fixed my daughter laptop quick and came back as if it was new again
Son had a little accident with his ps5…
Son had a little accident with his ps5 pro and broke the hdmi port. Contacted Steel City I.T and within a couple of hours they had my son’s PlayStation. Within 2 days it was repaired and at a good price.
Would highly recommend
I had an acetone spill and Richard at…
I had an acetone spill and Richard at Steel City I.T got it repaired within 4 days! Affordable pricing, very efficient and friendly, would definitely recommend.
I took my playstation 5 to Richard at…
I took my playstation 5 to Richard at steel city I,T for a hdmi repair, I received 5 star service.
Richard is very helpful and knowledgeable.
I will definitely use him again and recommend him to family and friends.
Nintendo’s switch drifting issues
Rang to ask why my joys could be drifting, was told he could fix this, not much explain of causes as a non technical person trusted h what he was saying - one assumed it was the rails but was told the joy con had drift shift or whatever it’s called. Charge of £40, ok that’s fine if it fixes it.
Anyway took the whole thing including joy cons to be fixed - collected said item and the item was doing the exact same, item was not fixed. Contacted company and told I need to clean the rails - did this - still not working - was then told it would cost more to have it looked at and could be rails.
Nah you’re ok. If I’d know it would be £40 for nil out if it if have bought new joy cons at the same time but wasn’t told this at beginning - again I assumed he would fully resolve the issue for £40!
Anyway decided to sack it off and buy new console.
Conclusion
Do not recommend this company - poor communication - bad attitude and not fixed my issues and still took my £40

Reply from Steel City I.T
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







