The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference). Aside from being prompt, the responses wer... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The... See more
Company replied
I received excellent service from Joska. He replied to all my queries more or less instantly. I am really pleased with my bracelet which arrived in super quick time. I would thoroughly recommend Ste... See more
Company replied
This was my first time ordering a gift for my husband at Steel & Barnett, and it won't be my last. I bought two bracelets. My husband had a minor issue with the clasp on one of the bracelets, and afte... See more
Company replied
Company details
Written by the company
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
Contact info
Pathoekeweg 120G, 8000, Brugge, Belgium
- service@steelandbarnett.com
- steelandbarnett.com
4.5
Excellent
464 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Steel & Barnett
Hello,
Thank you for leaving us this lovely review.
Joska - Happy department
Good quality for good price
28 December 2023
Reply from Steel & Barnett
Hello,
Thank you for this nice review
Joska - Happy department
Subtle and gorgeous!
This beaded bracelet is beautiful. I surprised my son with this and he loved it! Subtle, but gorgeous.
25 December 2023
Unprompted review
Reply from Steel & Barnett
Hello Lisa,
That's wonderful to hear!
It's great that your son loved the beaded bracelet, finding it both subtle and gorgeous.
Joska - Happy department
Reply from Steel & Barnett
Hello Gary
Thank you for sharing your positive experience!
Joska - Happy department
I’m very pleased and impressed
Firstly they make it very easy to browse and shop online
And it’s the first time I’ve been offered a free gift as I was choosing my item then added more because of that
They followed me up closely every step of the way
Delivery service was almost on time But I got it the very next morning And they always answered and responded to every email I sent
Packaging is neat compact and secure And I had to figure out how to open the bracelets of which some look different in actuality
All in all this is such an exemplary organization operating seamlessly others should take a look at as a great model to follow
Thumbs up
15 December 2023
Reply from Steel & Barnett
Hello Shella,
Thank you for sharing your positive experience! It's great to read that you had a good experience with us Steel and Barnett and that receiving a free gift was a nice surprise.
Joska - Happy department
Reply from Steel & Barnett
Hello Hannerieke,
Thank you for your review
Joska - Happy department
I'd like the look of the bracelet
I'd like the look of the bracelet, but it fell apart three days into owning it.
27 November 2023
Reply from Steel & Barnett
Dear Geoff,
We're genuinely sorry to hear about the unexpected issue you encountered with your recent bracelet purchase from STEEL & BARNETT. Your feedback is invaluable to us, and we take matters like these seriously as we strive to ensure the utmost satisfaction for all our customers.
Our service department has already reached out via email to assist you in resolving this matter. If you haven't received the email or need further assistance, please let us know here or respond to the email directly with your order details.
STEEL & BARNETT
The site helps you to make your choise…
The site helps you to make your choise easier, in a few days you have it and the quality is great. I love to have it and wear it daily. People gave me a lot of compliments. So thank you very much.
3 November 2023
Reply from Steel & Barnett
How wonderful to hear that you are happy with your purchase!
It's fantastic that the website helped you with your choice and that you were able to enjoy your purchase so quickly.
Thank you for sharing your positive experience.
Have fun wearing your purchase! 😊👍
Joska - Happy department
Would have been 5 stars if they would…
Would have been 5 stars if they would make the rope bracelets in an XL size.
10 November 2023
Reply from Steel & Barnett
Hello Robert,
Thank you for your review, our bracelets are indeed S - M - L
Joska - Happy department
Worth your money
Good service and response time. I had to wait for items returning to stock but that’s part of the game for high demand products.
18 October 2023
Reply from Steel & Barnett
Hello!
It's nice to hear that you are satisfied with the store's service and response time. The wait is often rewarded with the quality of the product.
Joska - Happy department
Great service and nice products!
We had a little issue with a bracelet we bought at Steel & Barnett, we contacted them and what a service... fast, friendly & efficient!! And they have very nice products...
18 September 2023
Reply from Steel & Barnett
Hello Benedicte,
How nice to hear that you had a positive experience with Steel & Barnett!
Joska - Happy department
Fast and correct.
19 September 2023
Reply from Steel & Barnett
Thank you for your review
Joska - Happy department
Everything was perfect done!
Everything was perfect doneby delivery! Product is also perfect.
27 August 2023
Reply from Steel & Barnett
Hey Henk,
Thank you for your nice review.
Joska - Happy Department
Reply from Steel & Barnett
Hello Alexandre,
Thank you for taking the time to write a review.
Joska - Happy department
simply cool
The bracelets are chic, sporty and simply cool. I trink they are really great.
6 August 2023
Reply from Steel & Barnett
Hello Heinz,
Thank you for your cool review.
This is always fun to read.
Joska - Happy Department
Reply from Steel & Barnett
Hello Mario,
Thank you for taking the time to leave us a review.
We are happy to read this. We always do our best!
Joska - Happy Department
Reply from Steel & Barnett
Hello Boris,
Thank you for leaving us such a nice review.
We love our job.
Joska - Happy Department
The order has still not been delivered…
The order has still not been delivered with no communication on delivery date or problem at hand.
30 July 2023
Reply from Steel & Barnett
Dag Patrick,
bedankt om de tijd te nemen om deze review te schrijven.
Wij hebben zonet contact opgenomen met DPD en zij moeten vaststellen dat het pakket is verloren geraakt. Weliswaar begrijpen we deze frustrerende situatie en willen we ons daarvoor excuseren. Hieronder de track & trace code:
https://tracking.dpd.de/status/nl_NL/parcel/05368803655417
Wij zullen het pakket nogmaals opsturen. U wordt dadelijk via mail geïnformeerd.
Nogmaals onze excuses voor dit misverstand.
Mochten er nog vragen of opmerkingen zijn, aarzel dan zeker niet om contact op te nemen met service@steelandbarnett.com
Fijne dag!
Great Bracelets, Service and Fast Delivery!
The bracelets are well made and very attractive. I made an error in an order with the wrong size. I emailed them and was contacted as soon as the time difference allowed (US to across the pond) and it was corrected immediately. The shipping time is fantastic and arrives in days. I love Steel and Barnett!
28 July 2023
Reply from Steel & Barnett
Best Mary,
Bedankt dat je de tijd hebt genomen om een review na te laten.
We proberen altijs ons best te doen. Klantecervices staat bij ons op nummer 1.
Joska - Blije afdeling
Love my stone ball bracelet & company support
I love my brown leather bracelet so ordered the stone one to go with it. Arrived in good time and fits and looks great. But went to remove it
for a shower after only wearing it a short time and the bracelet broke sending little balls everywhere.
Upon reaching out I was contacted by the service team at Steel & Barnett who, without question, rectified the issue and sent out a new bracelet. It is unfortunate that the original one broke but these things happen and you have to admire a company that stands behind their product like that. Thank-you!
6 August 2023
Reply from Steel & Barnett
Hi Rick,
Thanks for taking the time to write this review. Apologies for the inconvenience, we surely want to get this right!
Are you able to send service@steelandbarnett.com an email with your order # and photo? Of course, we will get this fixed.
Looking forward to hearing from you.
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