Would definitely recommend this product, works really well, the water does run out quick but it’s very easily refillable and doesn’t bother me much, the only thing I would say is the wire is too small... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a small issue with charging the unit but after talking to customer services, this seems to be resolved. Love using this, just so satisfying and makes jumpers look new again!
Saw this in Sunday times everything was perfect and as expected till I used it. Deliverd quickly , feels and looks like a luxury item in a beautiful sage green colour with high quality accesories.... See more
I absolutely LOVE this steamer. It’s beautifully designed, wonderfully light and so stylish it actually makes me look forward to steaming! The sage colour is gorgeous and adds a soft, calming touch to... See more
Company details
About Steamery UK
Written by the company
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Contact info
United Kingdom
- contact@steamery.co.uk
- steamery.co.uk
3.7
Average
351 reviews
Replied to 48% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is out of utter frustration that I…
It is out of utter frustration that I am leaving this poor review. I received my Pilo2 3 weeks ago. It worked on one jumper and then stopped working. It will not charge/hold a charge. I have reached out 5 times to customer service and have I have received no further instructions.
7 April 2026
Fabric shaver stopped working almost…
So disappointing. This fabric shaver stopped working almost immediately
I read the instructions, used the shaver carefully, opened to remove lint and when I closed it again it simply stopped working.
Yes, I tried recharging it. It is fully charged. I tried opening and closing again. It looks perfect but it does not switch on.
I have written to the company and they have not replied.
£50 for a machine that stopped working within about ten to twenty minutes and no customer service.
19 April 2026
Reply from Steamery UK
Hello Katie, thank you for taking the time to write a review. I am very sorry for the issues with the fabric shaver despite trying our instructions and troubleshooting. That's not how it should be, and I can see that you have an open ticket with our support. We've sent you an email with next steps and I hope we can find a suitable solution for you. Don't hesitate to write back with any questions or concerns you may have. Wish you a nice day.
Disappointing Service & Product
I contacted Steamery on the 31st of March in regards to a broken cirrus 3 steamer where the tank tube just ejected from it's fitting and can no longer take in water. My product is still under warranty, and I have used it only a handful of times. I received an email saying it's taking longer than usual to reply to these emails, please do not file another email as it will drop your query to the bottom of the pile. Finally I'm writing my review here (regretfully) as Steamery does not have any other means of communication. The product is not cheap (£150) and I would expect some svensk engineering such as this to last a lot longer, let alone have great customer service. Unfortunately it does not seem like the case. I've noticed in the past 2 weeks their website also faults on checkout when you try to purchase any item with an error message: "stock unavailable". Disappointed to say the least.
31 March 2026
Unprompted review
Reply from Steamery UK
Hello Philip, thank you for taking the time to write a review. Very sorry to read about this experience, and I understand how you feel about this. Both the product and issue with the water tank, and that you've been waiting for our feedback. Apologies for the long wait as we are currently working through a backlog and doing our best to attend to all inquiries. I can see that my colleague sent you an email to help you further. I hope the solution presented feels okey for you, and just let us know should you have any questions or concerns. Wish you a nice day and rest of week.
The steamer arrived broken
The steamer arrived broken. I made 3 attempts to contact customer service, there is no actual person to speak to directly so you must write an email and wait. I have been waiting for weeks for a response. I tried reaching out on instagram and still nothing. This is not a cheap steamer and I would expect a good level of support. Really disappointed and would never purchase from this website again. I have no idea if I will ever get my money back or at least a replacement!
21 April 2026
Unprompted review
Reply from Steamery UK
Hello Mrs Seddiq, thank you for taking the time to write a review. Very sorry to read about this experience; both the issues with the steamer and the fact that you have been waiting quite some time for our feedback. We're currently working through a backlog, and doing our best to attend all inquires soon as possible.
Regardless, we just sent you an email with next steps and I hope the solution feel okey for you. Should you have any questions or concerns, let us know and we're happy to assist further. Wish you a nice day and rest of week.
I haven’t received my package of goods
I haven’t received my package of goods. I have written an email to the customer service and haven’t received a response. I bought four products over a week ago. Is this theft?
5 April 2026
Reply from Steamery UK
Hello Hanna, thank you for taking the time to write a review. I am very sorry for this experience. I can see that we've sent you an email with updates for your order. Should you have any questions or concerns still, please don't hesitate to write back and we're happy to help. Wish you a nice start of the week.
Reply from Steamery UK
Hello Jason, thank you for taking the time to write a review. I am sorry that you did not receive the order as planned. I can see that we've sent you an email with updates about this order. Please circle back to us if anything is still unclear or if you have any questions or concerns. Wish you a nice start of the week.
Love the steamer
Love the steamer. Heavier than I expected for a travel item but feels of good quality
5 April 2026
Reply from Steamery UK
Hello Stephanie, thank you for taking the time to write a review. We truly appreciate the feedback, and I hope you will be satisfied with your travel steamer. Wish you a nice start of the week.
Faulty pilo took weeks to respond then…
Faulty pilo took weeks to respond then received anew one which doesn’t work either had no response to my complaint about the second pilo which arrived without the on/ off button in situ
11 February 2026
Unprompted review
Reply from Steamery UK
Hello Sarah, thank you for taking the time to write a review. I am very sorry to read about this experience. I can see that you've had a ticket with our support and we helped you with you warranty errand for your fabric shaver. Should you have any questions or concerns about this, please let us know and we're happy to assist.
Broken and no customer service
The bobble remover arrived fine but broke after 1 1/2 jumpers. A week after emailing the customer support centre I have had no response and there is no contact telephone number for customer support.
21 March 2026
Reply from Steamery UK
Hello Georgina, thank you for taking the time to write a review. I am so sorry for the experience with the shaver. I found your ticket, and we just sent you an email asking for some further information to help you with your claim. Talk again soon, and wish you a nice day.
Reply from Steamery UK
Hello Nicky, thank you for taking the time to write a review. We're happy that you seem satisfied with the product and outcome of using it. Wish you a lovely day!
A quality item that functions as it…
A quality item that functions as it should, well packaged and promptly shipped.
12 March 2026
Reply from Steamery UK
Hello Paul, thank you for taking the time to write a review. Happy that you seem satisfied with the product and delivery! Wish you a nice day.
Faulty product and appalling customer service
I purchased a Pilo 2 Fabric Shaver on 18 March 2026 and it arrived within a few days and was faulty. After charging it for several hours and switching it on the light came on but went off again and it did not work. I sent an email to Steamery on 22 March with full details of the fault including a photo and video. It has now been 11 days and I have not received a response from Steamery except an automated message asking for a Trustpilot review.
18 March 2026
Reply from Steamery UK
Hello Wanda, thank you for taking the time to write a review. I'm very sorry to read about this experience and that you did not yet hear back from our support. We just sent you an email with next steps and I hope the solution feels okey for you. Let us know should you have any questions. Wish you a nice day.
Reply from Steamery UK
Hello Hannah, thank you for taking the time to write a review. We're happy to read that your order was delivered rapidly and your impression of the product. Hope you will enjoy it, and wish you a nice day!
Not really worth the money!
Bought to use on abayas and thin items, creased didn’t come out easily. I had to go over the same patch a few times before it took the crease out. I bought to save time but I prefer my iron. You really need to use this on soft materials and it waist lot of time with each item. Run off water tank after 5 minutes of use. Wouldn’t recommend!
12 March 2026
Reply from Steamery UK
Hello Latifa, thank you for taking the time write a review. Very sorry that the steamer did not live up to your expectations. I would recommend to watch our tutorials online, try to steam from the inside of the garment and use the included iron tool to get wrinkles out. Make sure to keep the fabric stretched during the steaming-session. The better you get at steaming and get the hang of the technique, the less water you need to get the desired result. If you suspect something might be wrong with the steamer, please contact us and we can help you evaluate. Wish you a lovely day.
Reply from Steamery UK
Hello Martin, thank you so much for taking the time to write a review. We're happy to read you're satisfied with the customer service and delivery. Wish you a nice day!
Reply from Steamery UK
Hello, thank you for taking the time to leave a review! Happy to see this, and wish you a lovely day.
Terrible support
Nice but overpriced products. However customer support is just awful. The slowest responses I’ve ever encountered. You wait days between replies.
For a premium product, the support is more like a budget brand.
10 March 2026
Unprompted review
Reply from Steamery UK
Hello Steve, thank you for taking the time to write a review and share your experience with our support. Very sorry about the delay in getting back to you, we know waiting is not fun. We've had somewhat of a backlog lately and doing our best to get back to you soon as possible. Wish you a nice day.
Very prompt delivery
Very prompt delivery, Quality hand steamer, great price in the sale too
27 February 2026
Excellent
Very fast shipping, the product is well made, a large dust container, easy to use, small so it can be taken on a trip, beautiful color 🧡
25 February 2026
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