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Steam Vape Reviews 1,087

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TrustScore 5 out of 5

4.9

Vaporizer Store
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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, with many noting that orders arrive promptly, often the next day. People also appreciate the ease of ordering, whether online or by phone, and the high quality of the products offered. The staff are frequently highlighted for their politeness, helpfulness, and excellent customer service. However, some customers experienced minor issues such as missing items from their order or problems with the new ordering system. A few people also mentioned that their packages arrived with damage or that the courier left items on the doorstep without knocking.

What people talk about most

Delivery service

Consumers consistently report positive experiences with delivery services. Many reviewers highlight the speed... See more

Service

Users describe positive interactions with service, consistently praising its efficiency, reliability, and... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the ease of ordering, whether... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the excellent quality, great... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To be fair this was the first time in 4years my delivery didn't arrive on time. But steam Vape advised there was a problem and in fairness so did DPD Not due to steam vape new system but irreparable d... See more

Company replied

Rated 5 out of 5 stars

As ever, Steam jump into action straight away and do everything a customer could possibly expect them to do. Never had any problems except one time I ordered something online and they didn’t have the... See more

Company replied

Rated 5 out of 5 stars

Excellent Customer Service...been ordering by telephone for several years now. The advisers are very friendly and always there if any issues ( not thst ive had any ). .. they answer straight away wit... See more

Company replied

Rated 5 out of 5 stars

I order my liquids via telephone call.ive never had any problems with the delivery it always comes the next day and the gentleman who places my order is so patent and understanding and deals with my o... See more

Company details

  1. Vaporizer Store

Written by the company

Purveyors of premium vaping products! Incorporated in late 2011 we originally started trading from a small kiosk in the Westfield centre in Derby predominately representing the very successful VIP brand. Over that time period the industry has gone through huge changes and there is now a massive choice of products available. As a company we have seen the choice of products go from the very popular “ciggy like” to drippers, mech mods and everything in-between.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery. Love the discount codes too .never buy from anywhere else

18 September 2024
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Reply from Steam Vape

Thank you, Em!

Rated 5 out of 5 stars

Steam vape are a great company,value…

Steam vape are a great company,value for money, great products, excellent website and feedback, however the delivery company, APS is appalling.
I think you should be aware of this is it may affect your business.
I waited in all day. following their live tracking system which went off when the driver reached stop 60. I was stop 67.
Still waiting and no reply to my emails.

4 July 2024
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Reply from Steam Vape

Thank you for the kind words, Kathleen.

Unfortunately, no delivery company is perfect and we have tried them all over the years. We have found that APC were one of the most reliable but thats not to say they have a 100% success rate. We do have DPD listed on the delivery options if you would prefer to use them over APC.

If you do experience issues that you can't resolve, please do call us on 01889226182 and someone from the support team will do their best to resolve the issue directly with APC/DPD.

Thanks
Steam

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