I had asked a few times for an email to pay my advance early as it doesn't give me the option manually on my app or online. After a few attempts and replies finally Florin the angel replied instead wi... See more
Company replied
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Review summary
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Reviews shaping this summary
Michael, was so concerned about my payment. He monitored it to make sure it went through every necessary steps, in which feedback was accurate about my challenge. I really want to say he is rel... See more
Company replied
I cannot say a single bad thing about steady pay. Najlae helped me resolved an issue with getting a cash advance and even went out of her way to keep in constant communication to resolve the issue. We... See more
Company replied
Always been there if I've needed. Had a few teething problems along the way which you would expect as the app grows and updates but Florin from Steadypay has been an absolute diamond. Professional, co... See more
Company replied
Company details
About SteadyPay
Written by the company
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Contact info
London, United Kingdom
- support@steadypay.co
- steadypay.co
4.5
Excellent
918 reviews
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Ann
Great customer service from Anna. Would highly recommend steadypay loans 😃
26 November 2025
Unprompted review
Reply from SteadyPay
Hey Debra,
Thank you for the lovely feedback - we're really glad to hear that our customer service left such a good impression 😃 It's great to know you'd recommend SteadyPay, that means a lot to us! If you ever need anything else, we're here to help.
Best wishes,
SteadyPay
App needs updated and Customer service is lacking
I've been having an issue with accessing a new loan. The app has serious issues where when I try to make subscription payments it wont go through. Now on the app it says there is a loan available to withdraw and it just keeps reloading back to the screen and not withdrawing the loan, I can see on my banking app that they are continually trying to take a subscription payment when trying to withdraw the loan, why i wonder are they trying to take a subscription fee before the loan has even been sent out. The app has serious bugs that need fixed and not to mention the customer service is abysmal, I'm still waiting for a response and nothing... It was a great company at the start, but now it seems to be faltering. Hopefully they can fix these issues.
27 November 2025
Unprompted review
Reply from SteadyPay
Hi there,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you’ve encountered with the app and appreciate you bringing this to our attention. We understand how frustrating this must be, particularly when trying to access funds.
Subscription payments are required to remain active on the service, and in some cases a pending or failed payment can prevent certain actions from completing. That said, the behaviour you’ve described is not the experience we aim to provide, and our technical team is continually working to identify and resolve any issues.
We also apologise for the delay in response from customer support and recognise the importance of timely communication. Your feedback has been noted and helps us prioritise improvements to both the app and our service.
So I had some issues making payments…
So I had some issues making payments through no fault of my own. The app seemed to glitch and cause me some headaches trying to make payments on time,
Michael was fantastic in helping me through it all! He got the tech team on it straight away and after some fault finding between us they got it sorted and now I’m fully up to date and even better….. my eligibility hasn’t been effected! Thank you steady pay and bigger thank you to Michael! Have a great Christmas and hopefully with all due respect I don’t need to talk to you again about this ha ha.
26 November 2025
Unprompted review
Reply from SteadyPay
Hey Thomas,
Thank you for sharing such a detailed review, we're glad everything got sorted! We hope everything runs smoothly for you in the future, but if you ever need us - we're always there 😁 Wishing you a wonderful Christmas too!
Best regards,
SteadyPay
App issue with repayment dates
I had an issue with the app where I was accepted for a loan but the repayment dates weren’t populating. I spoke with Florin who understood the issue I was having and said to leave it with him overnight. I had regular updates from Florin where he was speaking to other teams and it’s been a long time since I’ve experienced such good customer service. The issue was resolved early the following day and Florin advised on the next steps to complete the loan. Very happy with the service and would highly recommend Florin!
21 November 2025
Unprompted review
Reply from SteadyPay
Hello Shane!
Thank you for such a thoughtful review. We’re really glad the updates and teamwork made the whole situation feel smooth and well-handled. This is exactly the kind of service we aim for 💪 And we're always there for you when you need us!
Best wishes,
SteadyPay
Time wasters
Time wasters. They just take your data and never approve your loan even if you have any excellent credit rating.
19 November 2025
Unprompted review
Reply from SteadyPay
Hi Shady,
Thank you for your feedback. We understand how disappointing it can be when an application isn’t approved.
To clarify, applications are assessed using a range of factors, including affordability checks, not credit score alone. In this case, your application did not meet our affordability criteria at the time, which meant we were unable to offer credit.
We only collect and use customer data for the purpose of processing applications and in line with our privacy policy — data is never taken or used unnecessarily.
Eligibility can change over time, and we encourage customers to reapply in the future if their circumstances improve. If you’d like more information about how our assessments work, our support team is happy to help at support@steadypay.co.
Kind regards,
The SteadyPay Team
Great service from Micheal today helped…
Great service from Micheal today helped with my issue straight away excellent.
19 November 2025
Unprompted review
Reply from SteadyPay
Hey Kenny!
Thanks for the great review! Michael will be happy to hear your shout-out. Anytime you need us, we’re here to help 😊
Best wishes,
SteadyPay
Amazing alternative to High APR short term loans
Amazing alternative to regular high APR short term loans. Simple process with simple monthly fee structure and SteadyPay team has been very helpful. and Thanks to Florin for helping out with the app issue.
19 November 2025
Unprompted review
Reply from SteadyPay
Hello there!
Thanks for the wonderful feedback - we strive to be that calm, simple alternative to those wild high-APR loans 😅 We’re always here and ready to help if you need anything else 😊
Best wishes,
SteadyPay
Dealt with my query quickly and…
Dealt with my query quickly and efficiently. Florin was super professional and very responsive and helpful
18 November 2025
Unprompted review
Reply from SteadyPay
Hey Shawni!
Thanks for the lovely review! We’re really glad everything was sorted quickly and smoothly for you. If you need anything else, we’re always here to help 😊
Best wishes,
SteadyPay
Customer Service is ‘Second To None’
Great Service, handy/efficient application. 5 ⭐️ is an understatement for the customer service I received from Michael - very efficient to finding a solution to any problem you’ve got and checks in afterwards to make sure all is okay. Michael is a credit to the company!
16 November 2025
Unprompted review
Reply from SteadyPay
Hello there!
Thank you so much for the amazing review - 5 stars may be an understatement, but we’ll happily take it ⭐️ Thanks again for taking the time to share your experience 😊
Best wishes,
SteadyPay
Michael made all problems go away very…
Michael made all problems go away very very happy with him big smile : )
14 November 2025
Unprompted review
Reply from SteadyPay
Hey Boudiccea!
Thanks for the awesome review - sounds like Michael worked his magic as usual and turned those problems into smiles :) We’re so glad you’re happy with the support!
Best wishes,
SteadyPay
Reply from SteadyPay
Hey Charlotte!
Thank you very much for the review! You're amazing too! 🤩
Best and very amazing wishes,
SteadyPay
A first class service from Anna
A professional service that I would not hesitate to recommend . Anna was polite and knowledgeable throughout the process - a true Ambassador.
11 November 2025
Unprompted review
Reply from SteadyPay
Hey Marcello,
Thank you very much for your kind words. Your recommendation means a lot, and we’re proud to have team members who represent SteadyPay so well. Anna will be absolutely pleased to hear such feedback.
Best wishes,
SteadyPay
Always helpful and fast support!
⭐️⭐️⭐️⭐️⭐️
I’ve been using Steadypay for a while, and they’ve always been supportive and reliable. My loans are approved quickly, and the process is super smooth.
A special thanks to Florin for helping me today — very polite, patient, and quick to respond. Always a great experience with Steadypay! 🙌
12 November 2025
Unprompted review
Reply from SteadyPay
Hey Sandeep!
Thank you for the fantastic review, and we’re very happy to hear your experience with SteadyPay has been smooth and reliable 🙌 It’s always absolutely great to know our support makes a real difference. We look forward to keeping your experience just as seamless in the future!
Best wishes,
SteadyPay
michael was great
michael was great. really helpful got my query sorted
11 November 2025
Unprompted review
Reply from SteadyPay
Hey Michael,
Big props and thanks to both you and your fantastic namesake 😄 Thanks for the shout-out – it means a lot!
Best wishes,
SteadyPay
Michael
Michaels customer service has been exceptional. In my option he has gone above and beyond to resolve my query on numerous occasions!🤗
Including responding to my emails very swiftly. 🫠
11 November 2025
Unprompted review
Reply from SteadyPay
Hey Paula!
Thank you for very much for the review. We’re very glad Michael's help made things easier for you 🤗 Your feedback truly means a lot.
Best wishes,
SteadyPay
Steadypay Experience
Process straightforward and easy, and Maga helped throughout the whole procedure making it extremely helpful. 😀
10 November 2025
Unprompted review
Reply from SteadyPay
Hey Gary,
Thanks for the lovely review - we’re really glad the process felt straightforward and easy for you 😀It’s great to hear the experience was so helpful.
Best wishes,
SteadyPay
Fraud
Hi all, I never used this sort of company in my life for such a small loan and was shocked to see this company's name on my Credit file and showing a default of £50 on cedit file. You are unable to contact them through phone and instead of looking at the records and investigating they keep speculating with very vauge responses.
7 November 2025
Unprompted review
Reply from SteadyPay
Hi Surinder,
Thank you for raising this — we understand how concerning it is to see an unfamiliar entry on your credit file.
Following your report, we investigated the matter and can confirm that this was treated as a fraud case and has now been fully resolved. No valid loan was taken out by you, and the relevant records have been corrected accordingly.
We’re sorry for the frustration caused while the investigation was ongoing. For security reasons, fraud cases must be handled through our written support channels rather than over the phone, but every report is reviewed carefully against our internal records.
If you have any remaining questions or need confirmation of the resolution, please contact us directly at support@steadypay.co, and we’ll be happy to assist.
Kind regards,
The SteadyPay Team
Perfect customer service from Maga
7 November 2025
Unprompted review
Reply from SteadyPay
Hey Diego,
Thanks for the great review - wonderful to hear you received perfect customer service. We’re glad Maga made everything smooth and easy for you.
Best wishes,
SteadyPay
I’ve had an issue with my loan being…
I’ve had an issue with my loan being mistakenly transferred into my closed Barclays account, SteadyPay had help me tremendously in getting this issue resolved. I give many thanks to Micheal who had been dealing with my account issues being patient in getting all the information I needed to resolve this issue. Everything was handled professionally with great patience and care, I really appreciate it Micheal and many thanks to SteadyPay.
7 November 2025
Unprompted review
Reply from SteadyPay
Hello there!
Thank you for sharing your experience - we’re really glad the issue with the account was resolved smoothly, and that Michael could guide you through everything step by step. We truly appreciate your kind words😊
Best wishes,
SteadyPay
They are an amazing loan agency always…
They are an amazing loan agency always there to help you in your needs and difficulties, they have helped me a lot and all I can say is thank you they are a 5 star ⭐. I would recommend to anyone whom is in difficulties at this moment in time.
6 November 2025
Unprompted review
Reply from SteadyPay
Hey Cesar,
Thank you so much for the heartfelt review - we’re really glad to hear we’ve been able to support you when you needed it most ⭐ It means a lot that you’d recommend us to others going through a tough time. Thanks again for the trust and the kind words 😊
Best wishes,
SteadyPay
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