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Stopanska Banka A.D. Reviews 

1
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TrustScore 3 out of 5

3.2

Alternative Financial Service
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Company details

  1. Alternative Financial Service
  2. Cryptocurrency Service
  3. Financial Institution
  4. Non-Bank Financial Service

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

1 review in the last 12 months

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Rated 1 out of 5 stars

Non-Existent Customer Service

Stopanska Banka AD Skopje provides zero customer service:

CALL/CONTACT CENTRE: Has failed to reply to a whole host of emails. If you call in - and are lucky enough to actually speak to someone - you are frequently given incorrect information and lied to with promises that are never maintained.

COMPLAINTS TEAM: Basically does not exist. This “team” does not have a dedicated phone number - it has been disconnected. All emails have to go through the Call/Contact Centre - see above point. If you seek a face-to-face meeting or a video call, your request is declined.

CEO: Despite numerous requests and direct emails to speak to Chrysoula Koutoudi, to date I have been ignored.

To sum up: the Call/Contact Centre is dysfunctional, the Complaints Team is not fit-for-purpose and the CEO couldn’t care less about its customers.

This bank's attitude and staff are both apathetic to its very core, and is more than worthy of a 0/5 review. Wholesale changes are needed urgently.

18 May 2026
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