Statista is an awesome research tool. It is not an excuse to not collect your own data but it can provide useful direction on how to go about collecting your own data to test assumptions. Market share... See more
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Like others, we didn't understand fully the message that the billing is for the whole year at once. They quote a number per month which is redundant as you can't pay by month. As much as they say it i... See more
Company replied
I used to buy an annual plan in last year and it supposed to be ended in this June, but Statista automatically charged me $59 monthly after the annual plan end. And the worst thing is, I CANNOT MANU... See more
Company replied
Be careful! Watch out! Signed up for a month and they flipped it to a year contract and then excused their actions by pointing to small lettering. Dishonest, fraudulent. When I didn't use their w... See more
Company replied
Company details
Written by the company
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contact info
Johannes-Brahms-Platz 1, 20355, Hamburg, Germany
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1.9
Poor
294 reviews
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their data isn't accurate and is…
Their data isn't accurate and is incorrect!!! Which is the number one requirement from a statistics website!! Hi Statista any chance of a response???
6 June 2022
Unprompted review
Reply from Statista
Dear Mark,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
Aside from being a market researcher, we are also a data aggregator, so our customers can find all relevant data, publicly available or not, side by side on our platform. Hence our own surveys and research is published alongside data from more than 22,500 different sources. Most of them stem from data partnerships while some come from publicly available sources. We guarantee transparency and adherence to academic standards; this is therefore we disclose all our sources, which are continuously curated for relevance and reliability.
We would always recommend reviewing the original source information to also learn more about where the data has come from. If you would like to share with us more information about the specific data you were viewing we would be happy to look into this further.
If you did not find what you were looking for, we’re happy to assist you in finding all the data that’s useful to you. We apologise for any inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.”
Many thanks and kind regards,
Your Statista Team
First Class walk through. Thank you
I was taken through the Statista system and stats archives online by Nina Vorobiev. She did a fantastic job and really opened my eyes to the possibilities for accessing and using this data. As I said during my meeting with Nina, I wish I'd known how to do all this some months ago. But, at least I know now! Thank you.
26 May 2022
Unprompted review
Reply from Statista
Dear Peter,
Thank you for your feedback. We're glad to hear about your positive experience with the team and Nina here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Thank you Emily Dunne for your support…
Thank you Emily Dunne for your support and guidance. We learnt a great deal watching you engage with the platform.
20 May 2022
Unprompted review
Reply from Statista
Dear Karl,
Thank you for your feedback. We're glad to hear about your positive experience with the team and Emily here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Genuinely predatory business practices…
Genuinely predatory business practices for small businesses. Have to cancel 6 weeks before annual contact end date despite very contradictory and confusing T&Cs. Purposefully do not notify you before that time period even when they say they will when you sign up. Stay away - unethical company. Extremely frustrating and rude to deal with.
12 May 2022
Unprompted review
Reply from Statista
Dear Ann,
We want to thank you for your feedback and we're sorry to hear about your negative experience with Statista.
As per the product flyer that you agreed to when signing up to Statista, unless otherwise contractually agreed, the Single Account subscription is valid for a period of 12 months and is automatically renewed after expiration. The cancellation period is outlined in the T&Cs accepted at the time of purchase.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Amazing customer experience
Katie is an amazing partner to work with. She really helps us make the most of our account and is always doing her best to assist us with ad-hoc questions or queries. Thank you Katie!
11 May 2022
Unprompted review
Reply from Statista
Dear Valentin,
Thank you for your feedback. We're glad to hear about your positive experience with the team and Katie here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
That was the first time I made such a…
That was the first time I made such a direct reference to the service. The manager with whom I was speaking was pleasant and provided me with the information I required.
27 April 2022
Unprompted review
Reply from Statista
Hi Miguel,
Thank you for your feedback. We're glad to hear about your positive experience with the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Do not purchase!
I purchased a single account, thinking I would have the same access to data as the corporate account (thinking the extra charge is for multiple logins). Upon paying 468USD for the year's subscription it is evidently clear that most of the useful data requires having to pay more and that most of the data I have paid for is available for free on the website.
I asked for a refund within 24 hours of the subscription and was declined, because I had read 3 articles. The customer agent sent me a "premium" dossier that I would normally have to pay for (to make up for not giving a refund) but in the end this kind of terrible customer service leaves a very sour taste in your mouth. After only using the site for a day, I would have expected to have 11 months refunded but was told this wasn't an option.
Stop advertising a "monthly" subscription which you have to pay a year in advance if you're not willing to give any refunds within a tiny time period of using the low quality data available.
Very frustrating/bordering on fraudulent behaviour.
25 April 2022
Unprompted review
Reply from Statista
Dear David,
Thank you for taking the time to leave us your feedback and we're sorry to hear about your negative experience with Statista.
Prior to purchase it is made clear that the Single Account gives you access to our Premium Statistics and no our Reports, Dossiers and Outlooks which are only accessible with our Corporate Account. Our company is also partners with other data providers and when our customers view their information, we also have to pay for this viewing.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Very rude to customers
Very rude to customers, and never willing to understand their needs. They are always trying to be defensive and all of the representatives are like that.
7 April 2022
Unprompted review
Reply from Statista
Dear John,
We want to thank you for your feedback and we're sorry to hear about your negative experience with Statista.
Our aim is to always provide the very best service for yourself we are always looking for ways to improve. Please reach out to the team directly to discuss your experience further to see if we can help your research needs at account-management@statista.com or via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT).
Many thanks and kind regards,
Your Statista Team
Ease of use
Had a great introductory call to Statista with Touline. I could see the ease of access to information and the flexibility of the platform to address my need. Touline was able to answer all my questions with great ease and knowledge.
30 March 2022
Unprompted review
Reply from Statista
Hi Zeina,
Thank you for your feedback. We're glad to hear about your positive experience with Touline and the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Very quick to respond to any query
I often ask the team to explain the definitions they use or to check if there's more up to date data and the team reacts in a lightning speed. While the answer isn't always yes, they never leave me hanging.
21 March 2022
Unprompted review
Reply from Statista
Hi Boryana,
Thank you for your feedback. We're glad to hear about your positive experience with the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
not good with details
did not even understand the questions and bombard me with 100 unrelated reports
18 March 2022
Unprompted review
Reply from Statista
Dear Nooshin,
Thank you for your feedback and we're sorry to hear about your negative experience with Statista.
Our aim is to provide the very best service for yourself we are always looking for ways to improve. Please reach out to the team directly to discuss this further to see if we can help your research needs at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Awful Customer Service
Awful Customer Service
The company has an opaque pricing practice and doesn't care for its customers when their ask about it.
16 March 2022
Unprompted review
Reply from Statista
Dear Julian,
Thank you for your feedback and we're sorry to hear about your negative experience with Statista.
We strive to answer all inquiries in a timely and polite fashion. However, it may take up to 3-5 working days to get back to you. In urgent matters we are also available via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT). You can also send us a message through our contact form, https://www.statista.com/contact/.
We apologise for the inconvenience caused. If you would like to discuss your case further with an alternative member of the team, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Great stats and service
Statista provided us with ample stats and data that we were looking for, definitely helpful.
Additionally, when we needed to cancel our account, the team was helpful in resolving a billing issue and sent a refund quickly. Thanks to the Statista team!
14 February 2022
Unprompted review
Reply from Statista
Hi Luke,
Thank you for your feedback. We're glad to hear about your positive experience with the team here at Statista and that you were able to locate the data you required!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Ella was fantastically understanding in…
Ella was fantastically understanding in resolving a mistake I had made! Very helpful and trustworthy 👍
7 February 2022
Unprompted review
Reply from Statista
Hi Thomas,
Thank you for your feedback. We're glad to hear that your issue was successfully resolved and we're happy to hear about your positive experience with Ella and the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Website covered in cookie popups and…
Website covered in cookie popups and insists that you login to view things that feel like they should be free.
I'll get the same data from ONS for free and without the login hassle.
7 February 2022
Unprompted review
Reply from Statista
Good Morning,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
Aside from being a market researcher, we are also a data aggregator, so our customers can find all relevant data, publicly available or not, side by side on our platform. Hence our own surveys and research is published alongside data from more than 22,500 different sources. When logged into an account you will be able to view this data aggregated together on one platform.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Great platform and customer support
Abbie McKenzie-Donovan is my account rep (for PepsiCo) and does a tremendous job keeping me informed, up to date and knowing how to use new features. Statista is a great platform
3 February 2022
Unprompted review
Reply from Statista
Hi Matt,
Thank you for your feedback and we're happy to hear about your positive experience with Abbie and the team here at Statista!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
keep away can't cancel
keep away can't cancel
read the tens of reviews they are scammers outright
very bad for what presents itself to "businesses" worldwide
you know NOTHING about ethics or business trust
25 January 2022
Unprompted review
Reply from Statista
Dear Hans,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
In order to successfully cancel your paid subscription, please contact the team via email and they will be able to action this for you.
We strive to answer all inquiries in a timely fashion. However, it may take up to 3-5 working days to get back to you. In urgent matters we are also available via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT). You can also send us a message through our contact form, https://www.statista.com/contact/.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
It's a hoax...
Not noticing before renewal and not having an easy way to cancel a subscription resembles a company whose business model is to fool people. "Premium" data is useless
28 December 2021
Unprompted review
Reply from Statista
Dear Gustav,
Thank you for your feedback. We are sorry to hear about your negative experience with Statista.
As per the product flyer that you agreed to when signing up to Statista, unless otherwise contractually agreed, the Single Account subscription is valid for a period of 12 months and is automatically renewed on a month-to-month basis after expiration. The cancellation period is 30 days prior to the end of the subscription.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Worst site ever and worst terms and…
Worst site ever and worst terms and conditions ever. Its a scam if you know how to navigate the Internet and do reserach. Most, if not all, their subscription-based data is available free on the Internet and even in their site, without a subscription. You won't get much different if you paid their subscription. They advertise with a monthly subscription but they will charge you a full year. I do not recommend doing business with this company.
Yamil Rivera, CPA/ABV/CGMA
Business valuation analyst
18 December 2021
Unprompted review
Reply from Statista
Dear Yamil,
Thank you for taking the time to leave us your feedback and we're sorry to hear about your negative experience with Statista.
Aside from being a market researcher, we are also a data aggregator, so our customers can find all relevant data, publicly available or not, side by side on our platform. Hence our own surveys and research is published alongside data from more than 22,500 different sources. Most of them stem from data partnerships while some come from publicly available sources. We guarantee transparency and adherence to academic standards; therefore we disclose all our sources, which are continuously curated for relevance and reliability.
If you did not find what you were looking for, we’re happy to assist you in finding all the data that’s useful to you.
Additionally, prior to purchase and throughout the Single Account registration process it is made clear that the account is billed annually for a 12-months subscription period and that payment for the entire duration will take place at the beginning of the subscription.
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Worst customer service ever
Worst customer service ever. It's very sad that they couldn't care less about their customer service. They would talk down to you for no reason on the phone and they never respond to your emails. It's a shame because they have good products.
17 December 2021
Unprompted review
Reply from Statista
Dear Leia,
We want to thank you for your feedback and we're sorry to hear about your negative experience with Statista.
We strive to answer all inquiries in a timely and polite fashion. However, it may take up to 3-5 working days to get back to you. In urgent matters we are also available via phone +44 (0)20 8189 7000 from Mon - Fri, 9:30am - 5pm (GMT). You can also send us a message through our contact form, https://www.statista.com/contact/.
We apologise for the inconvenience caused. If you would like to discuss your case further with an alternative member of the team, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
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