Statista is an awesome research tool. It is not an excuse to not collect your own data but it can provide useful direction on how to go about collecting your own data to test assumptions. Market share... See more
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Like others, we didn't understand fully the message that the billing is for the whole year at once. They quote a number per month which is redundant as you can't pay by month. As much as they say it i... See more
Company replied
I used to buy an annual plan in last year and it supposed to be ended in this June, but Statista automatically charged me $59 monthly after the annual plan end. And the worst thing is, I CANNOT MANU... See more
Company replied
Be careful! Watch out! Signed up for a month and they flipped it to a year contract and then excused their actions by pointing to small lettering. Dishonest, fraudulent. When I didn't use their w... See more
Company replied
Company details
Written by the company
The data powerhouse was founded in Germany in 2007 and has about 1,000 employees at twelve office locations on four continents. Statista is a leading business intelligence portal which conducts international market and consumer studies as well as surveys and provides data on 80,000 topics from 170 different industries. The business model "data as a service" is unique with no direct competitors in the market.
Contact info
Johannes-Brahms-Platz 1, 20355, Hamburg, Germany
- +49 (0)40 284841-0
- eu.support@statista.com
- statista.com
1.9
Poor
294 reviews
Replied to 94% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fraudulent service
Fraudulent service. Signed up for monthly subscription. Didn't get any helpful use from reports so I submitted a cancellation. 4 months later I see that I am still being charged. When you click cancel, it says a cancellation is requested, but clearly it did not actually cancel. I have called my bank to submit the fraudulent transactions. Everyone should STAY AWAY from this platform.
17 May 2023
Unprompted review
Reply from Statista
Hi Nathan,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Please kindly note that the Statista products are for business-to-business use, and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Disappointing
Why one day I can access data that is free, and the another day it says that is premium when yesterday was not premium? SCAMMERS, you just want to force people to buy statistics that are at a crazy price.
Disappointing
14 May 2023
Unprompted review
Reply from Statista
Dear An, thank you very much for for your open words. Please feel free to contact us on eu.support@statista.com including a link to the statistics you were looking at. We are sure that there is an explanation or a solution.
Your Statista support team
Just bad
Just bad. Found a statistic that might be useful to my research but your site requires me to enter an email to see the source.
7 May 2023
Unprompted review
Reply from Statista
Hi Ethan,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
We're sorry to hear that you're dissatisfied with the limitations of using the platform without registering for a free account.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Best tool to have
Statista is a great source of information. Must to have in today's time.
3 May 2023
Unprompted review
Reply from Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
The Statista team are helpful
The Statista team are helpful, caring and methodical.
29 April 2023
Unprompted review
Reply from Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Thank you for taking the time to leave us this review - we always appreciate receiving feedback that we can reflect on, and then apply to our practices. We're glad that we have been able to help you with your queries.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Statista is the Go-To site for Data on Human Issues
No other data site provides the level and depth of statistical data and data analysis as Statista.
19 April 2023
Unprompted review
Reply from Statista
Hi Joseph,
Thank you for taking the time to leave this very positive feedback, we're thrilled to hear that you have had such a positive experience with the Statista platform and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Avoid like the plague!
3 October 2022
Unprompted review
Reply from Statista
Hi,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
If your account was used to view premium statistics, we cannot refund your account. Our company is also partners with other data providers and when our customers view their information, we also have to pay for this viewing.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
I've been charged for 5 months withot my acceptance
I've been charged for an additional subscription that I've never accepted.
I bought a year subscription, and use it for a couple of months only. But after a year, they started to charge me for some monthly subscriptions without my permission or acceptance. I've tried to reach them 5 times via mail, but no one answered me. Also, I have sent a request for cancelation but my account is still active. Awful service
9 April 2023
Unprompted review
Reply from Statista
Hi Vitalii,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
As per the terms and conditions agreed to when signing up to Statista, unless cancelled 6 weeks prior to the end of the subscription term, the subscription will automatically be renewed for an additional 12 months. Our cancellation policy can also be found in the FAQs on our website under 'How long are the account subscriptions valid?' - https://www.statista.com/help/#faq52a6f3e429f8d06e6a00000d
We apologise for the inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Just as other's reported
Just as other's reported, the Statista web site promotes a $39 monthly plan "Personal Plan" but when you click on it, it charges you $468. I immediately cancelled the subscription (within an hour) upon receiving this email but Statista is unwilling to issue a refund. I did not download any reports. I am currently contesting the charges though my CC company. The fact they use such tactics to charge consumers is dishonest if not outright fraud.
26 March 2023
Unprompted review
Reply from Statista
Hi Don,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Personal Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
As your account was used to view premium statistics, we cannot refund your account, due to the digital nature and immediate access to our products. Our company is also partners with other data providers and when our customers view their information, we also have to pay for this viewing.
Please kindly note that the Statista products are for business-to-business use and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Fraudulent- no one want's a year subscription.
I was charged for the yearly plan without my consent. I'm reporting it as fraud, and my bank should side with me. i recommend everyone do that. If everyone is unhappy with the product they received, it's the companies fault, not the users. I cant look at this company as a legitimate company due to how it operates- I can only urge that no one use this service so that it can extinguish itself amongst the other legitimite services.
25 March 2023
Unprompted review
Reply from Statista
Hi Zach,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Please kindly note that the Statista products are for business-to-business use, and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss this further please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Saved me a ton of time while writing my…
Saved me a ton of time while writing my master's thesis!!! Very cool using consumer insights to build my target market and market insights to forecast my start ups potential
20 March 2023
Unprompted review
Reply from Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Disingenuous business model. Avoid Starter Plan
All too similar experience to the 1-star reviews below... Charged over $500 (which was advertised as a monthly price by charged annually = misleading). Limited data and graphs on the Starter plan (more or less information that can be found on Google); any insight requires a massive price jump to a Corporate subscription. I'll own my mistake and make use of my plan as best I can. Hopefully, my recommendation is to avoid the Starter plan; there's minimal value for the cost.
I also imagine if you're a large corporate, you're better off commissioning your own primary research or purchasing specific secondary research reports. The Statista business model is disingenuous at best...
22 February 2023
Unprompted review
Reply from Statista
Hi Abdul,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
If you did not find what you were looking for, we’re happy to assist you in finding all the data that’s useful to you. We apologise for any inconvenience caused. If you would like to discuss this further, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
All intelligence in one place
16 February 2023
Unprompted review
Reply from Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Many thanks and kind regards,
Your Statista Team
I accidentally purchased a year's worth…
I accidentally purchased a year's worth of subscription (the price was advertised monthly initially)
Proceeded to ask for a refund in the next 2 days with no response. Luckily when I purchased the single account I got an email "You're finally getting started at Statista."- title which was from the customer relations team. I wrote an email to them and they replied back that they canceled my services from the next year 2024 and also mentioned that they can't refund me.
Paying 550+ USD I still don't have access to a lot of data which requires an enterprise upgrade.
Bad service! Bad business model! They should focus more for individuals.
7 February 2023
Unprompted review
Reply from Statista
Hi Sandor,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
Prior to purchase and throughout the Starter Account registration process it is made clear that the account is billed annually for a 12-month subscription period and that payment for the entire duration will take place at the beginning of the subscription.
Due to the digital nature of our products, we cannot offer you a refund.
Please kindly note that the Statista products are for business-to-business use and we ask our clients to confirm that they are ordering the product for company or business use prior to submitting the payment details.
We apologise for the inconvenience caused. If you would like to discuss this further or require any assistance in searching for relevant data, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
Great industry research
We are content creators that need to find relevant research to support our work. Statista has terrific content that supports us.
6 February 2023
Unprompted review
Reply from Statista
Hi Gail,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Easy to use
Easy to use and has lots of stats that don't exist in other places. Good that it always includes sources used.
17 January 2023
Unprompted review
Reply from Statista
Hi,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Customwr service, Data well organized and diversified
Data well organized and diversified. Also customer service was awesome, they replied and helped me very fast.
15 January 2023
Unprompted review
Reply from Statista
Hi Andrea,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Readily available data with description…
Readily available data wit hdescription and context.
31 December 2022
Unprompted review
Reply from Statista
Hi Pratyush,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Our aim is to provide the very best service for yourself we are always looking for ways to improve.
If you have any additional questions, please contact us at account-management@statista.com.
Many thanks and kind regards,
Your Statista Team
Scammers
Scammers. Misleading. You show a monthly price and then charged for an entire year. After 2 days I noticed that the information was useless, statistics are useless for my business. When I cancelled my subscription they notified me that no refunds will be issued. I was charged almost $500 for a useless platform. You should do better.
18 December 2022
Unprompted review
Reply from Statista
Hi Jenny,
Thank you for taking the time to leave us your feedback and we are sorry to hear about your negative experience with Statista.
If your account was used to view premium statistics, we cannot refund your account. Due to the digital nature and immediate access to our products, we cannot offer refunds.
Our account comparison page (https://www.statista.com/accounts/pa#accountOverview__table) allows customers to compare solutions and view a detailed breakdown of what is included in our different account types prior to purchase.
We apologise for the inconvenience caused. If you would like to discuss your case further, please contact us at account-management@statista.com.
Best regards,
Your Statista Team
It was very helpful
15 December 2022
Unprompted review
Reply from Statista
Hi Natasha,
Thank you for your feedback. We're glad to hear about your positive experience Statista and how you've been able to use it as a valuable resource!
Many thanks and kind regards,
Your Statista Team
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