Using Stashbee has been really easy. I found just what i needed, with a great landlord/ owner. Communication was really easy and the sign on, rental agreement and payment process was simple and worked... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mae was super helpful in sorting out a mistake I had made with booking an additional storage unit. She was very understanding and quick to solve the problem, communicating with me all through the p... See more
Company replied
I have used Stashbee to rent out some garages that I own in greater London for the last 3 years and they have been superb. They find great tenants and take care of all the paperwork so that the manage... See more
Stashbee is a great service - we will be using from here on out for our campervan when needing short term parking around the UK. Customer service is very efficient with their responses also. 10/10
Company replied
Company details
- Online Marketplace
- Automobile Storage Facility
- Parking Garage
- Parking Lot
- Self-Storage Facility
- Storage Facility
Written by the company
Space has never been at such a premium, and we live in an era where people have more belongings than ever before. Stashbee aims to reinvent the way we store stuff for the sharing economy generation. Our easy-to-use platform connects individuals & businesses who have spare space (garages, spare rooms, parking spaces, warehouses and self-storage) with those who need it (private and business storage, parking, warehousing). Think of it as Airbnb for storage. For our Guests, we offer secure, vetted, local spaces at affordable prices. Meanwhile we empower our Hosts with an easy way to earn additional income. Our world-class website automates the end-to-end booking process, seamlessly processes payments, and offers a powerful and easy-to-use dashboard for Guests and Hosts to interact and manage bookings. We make the process safe and secure by running ID checks. We also provide insurance, which is powered by Guardhog and underwritten by Hiscox and is specifically designed for peer-to-peer storage, to cover people's stored items.
Contact info
The Pill Box, 115 Coventry Road, E2 6GG, London, United Kingdom
- support@stashbee.com
- stashbee.com
4.6
Excellent
842 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy and smooth process
22 January 2025
Reply from Stashbee
Hello Justin,
Thank you for your review!
We're glad to hear that the process was easy and smooth.
Kindest regards,
The Stashbee Team
Extremely easy and quick process.
Extremely easy and quick process.
I Would highly recommend to any one.
26 January 2025
Reply from Stashbee
Hello Mr Eckersley,
Thank you for recommending us, much appreciated!
We're delighted to know that you found the process easy and quick.
Kindest regards,
Romaé at Stashbee
Simple to use app.
13 October 2024
Reply from Stashbee
Hello Robert,
Thank you for your positive review, much appreciated!
Kindest regards,
The Stashbee Team
Reply from Stashbee
Hello Derek,
Thank you for your review, much appreciated!
We're glad to hear that you found the process simple, clear and the Host responsive.
Kindest regards,
The Stashbee Team
Terrible platform will never use them…
Terrible platform will never use them again their competitors are much better and easier to communicate
15 October 2024
Unprompted review
Reply from Stashbee
Hello Ben,
We're sorry to hear about your experience and any inconvenience caused.
It's important to us that Renters have a smooth and reliable experience when booking spaces with our Hosts.
Could you please provide us with more details so we can assist you? Please feel free to contact us via email at 'support@stashbee.com' and we will be happy to look into this further.
Kindest regards,
The Stashbee Team
They took my payment and didn't pay the…
They took my payment and didn't pay the owner which almost made me lose the driveway near my home
No number to call so I was lucky I just canceled my booking the same day and got my full money back
17 October 2024
Unprompted review
Reply from Stashbee
Hello Marie,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We want to clarify that, as we previously explained to your Host, Stashbee pays Hosts in arrears after a booking starts. This process is in place to protect Renters, ensuring that if there are any issues with the booking, your payments are safeguarded.
We understand your concerns, but rest assured this system is in place to provide extra security for both Renters and Hosts.
If you have any further questions or need assistance, feel free to reach out to us by sending us an email at 'support@stashbee.com'.
Regards,
The Stashbee Team
Terrible experience renting parking…
Terrible experience renting parking from Stashbee, they had an issue with their card processing software not accepting a company credit card. Paid personally for the parking and when they "resolved the issue" with the card processing software it was transitioned to my company card. They missed three invoices and then "chased" me personally for the "debt" . I moved home between renting the parking but then ended up with a debt collector tracking me down to my personal address and a marker against my credit file. Will be persuing Stashbee for poor management of this. I never received the warning letters as they were sent to the wrong house. No understanding from Stashbee, or DCBL that they referred the debt to. Good luck getting hold of anybody at Stashbee.
15 October 2024
Unprompted review
Reply from Stashbee
Hello Mark,
Thank you for your feedback. We are sorry about the poor experience you've had in using Stashbee.
I've checked our system, and it looks like the payment method on file for your Stashbee account was your personal card, not your company card.
When your payments failed, you were sent a number of reminders via email and SMS. I believe you then raised the issue with our team in June 2021, and they provided the overdue invoices, so you could ask your company for reimbursement, but we never heard back following that.
As payments remained outstanding until the present time, the debt was passed to our debt collection agency. Their system updated contact details, which is how they traced your current address. However, this process does not affect your credit score.
Please don't hesitate to contact us in case you'd like to discuss this matter any further.
Regards,
The Stashbee Team
Fast and easy way to rent
The owner of the parking space contacted me quickly and was very helpful.
Instructions were clearly given.
5 October 2024
Reply from Stashbee
Hello Tom,
Thank you for your positive review, much appreciated!
We're glad to hear that contact with the owner was quick and easy.
Kindest regards,
The Stashbee Team
Reply from Stashbee
Hello,
Thank you for your positive review, much appreciated!
Kindest regards,
The Stashbee Team
100% satisfied
3 October 2024
Reply from Stashbee
Hello Juli,
Thank you for your positive review, much appreciated!
Kindest regards,
Romaé at Stashbee
Reply from Stashbee
Hello M,
Thank you for your positive review, much appreciated!
We're glad to hear that you found the booking process easy with good prices.
Kindest regards,
The Stashbee Team
Reply from Stashbee
Hello Kaz,
Thank you for your review, much appreciated!
We're delighted to hear that you found a clean lockup with good access and security.
Kindest regards,
Romaé at Stashbee
Parked with no trouble
Parked with no trouble. Great experience all round. Would use Stashbee again!
23 September 2024
Reply from Stashbee
Hello Sabrina,
Thank you for your review, much appreciated!
Glad to hear you had a great experience and would use us again!
Kindest regards,
Romaé at Stashbee
Easy to access for booking and visit…
Easy to access for booking and visit and confirmation was clear.
23 September 2024
Reply from Stashbee
Hello Mohamad,
Thank you for your positive review, much appreciated!
We're delighted to hear that you found the booking process easy and clear.
Kindest regards,
Romaé at Stashbee
No response from Stashbee
I am awaiting details from the leasee of a garage space on how to access it. My parking has been paid for and started yesterday.
Only receiving cryptic responses from a new mobile so this maybe a scam. I have left 2 support tickets for Stashbee.
14 September 2024
Unprompted review
Reply from Stashbee
Hello,
We’re sorry to hear about your experience and want to reassure you that we’ve taken action. We got in touch with the Host, who informed us that they were not available at the time to assist with access to the space.
As a result, we have fully refunded you and added Stashbee credit to your account for future use.
If you need any further assistance or have any concerns, please don’t hesitate to reach out to us by emailing support@stashbee.com.
Kindest regards,
The Stashbee Team
Efficient Service
The Service was ,simple, and efficient, will recommend to others.,Great Service .
4 September 2024
Reply from Stashbee
Hello Brian,
Thank you for your review, much appreciated!
We're glad to hear that you found our service efficient and will recommend it to others.
Kindest regards,
The Stashbee Team
What I want, where I want, when I want
Stashbee brought me together with a seller who was where I wanted, providing me with exactly what I wanted through a forma platform affording me the security of knowing it was a formal bonified agreement.
1 September 2024
Reply from Stashbee
Hello Mark,
Thank you for your positive review, much appreciated!
We're delighted to hear that we were able to provide you with security throughout the booking process.
Kindest regards,
Romaé at Stashbee
Outstanding customer service
I left my first impressions rating earlier, but I felt the need to leave another due to the outstanding customer service when an issue arose.
The agent copied in the CEO who also wanted to reassure me that they were looking into it, and as someone working in corporate I understand the pain of working with an unreliable partner company, so I trusted that they would resolve it (and it looks like they did).
I wasn’t going to use the services again but this has potentially made me change my mind.
9 September 2024
Unprompted review
Reply from Stashbee
Hello Karol,
Thank you for your lovely review, much appreciated!
We're glad that we were able to assist you with your booking and you found our customer service outstanding.
Kindest regards,
The Stashbee Team
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