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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The user experience is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the platform and website. The service provided is often described as great, with consumers noting the prompt and professional customer service. However, some customers also noted issues with customer support, mentioning slow responses or difficulties with the online chat service. A few other people also felt that the service was unprofessional and reported issues with certain processes or account management.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and efficiency. Many... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the platform's ease... See more

Service

Customers generally report positive experiences with the service. Many reviewers praise the prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising specific agents like Mae for being... See more

Website

Consumers generally find the website to be positive. Many reviewers highlight the ease of use and navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using Stashbee has been really easy. I found just what i needed, with a great landlord/ owner. Communication was really easy and the sign on, rental agreement and payment process was simple and worked... See more

Company replied

Rated 5 out of 5 stars

Mae was super helpful in sorting out a mistake I had made with booking an additional storage unit. She was very understanding and quick to solve the problem, communicating with me all through the p... See more

Company replied

Rated 5 out of 5 stars

I have used Stashbee to rent out some garages that I own in greater London for the last 3 years and they have been superb. They find great tenants and take care of all the paperwork so that the manage... See more

Rated 5 out of 5 stars

Stashbee is a great service - we will be using from here on out for our campervan when needing short term parking around the UK. Customer service is very efficient with their responses also. 10/10

Company replied


Company details

  1. Online Marketplace
  2. Automobile Storage Facility
  3. Parking Garage
  4. Parking Lot
  5. Self-Storage Facility
  6. Storage Facility

Written by the company

Space has never been at such a premium, and we live in an era where people have more belongings than ever before. Stashbee aims to reinvent the way we store stuff for the sharing economy generation. Our easy-to-use platform connects individuals & businesses who have spare space (garages, spare rooms, parking spaces, warehouses and self-storage) with those who need it (private and business storage, parking, warehousing). Think of it as Airbnb for storage. For our Guests, we offer secure, vetted, local spaces at affordable prices. Meanwhile we empower our Hosts with an easy way to earn additional income. Our world-class website automates the end-to-end booking process, seamlessly processes payments, and offers a powerful and easy-to-use dashboard for Guests and Hosts to interact and manage bookings. We make the process safe and secure by running ID checks. We also provide insurance, which is powered by Guardhog and underwritten by Hiscox and is specifically designed for peer-to-peer storage, to cover people's stored items.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

842 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Site

I found Stashbee purely by chance whilst trying to find parking in Huddersfield for a rock concert. I'd left it late in the day to find a space and I had drawn a blank until Stashbee came to my rescue. Not only that, the booking of the space was totally painless and cheap.

21 June 2023
Stashbee logo

Reply from Stashbee

Hello Doug,

Happy hear that Stashbee came to your rescue for parking in Huddersfield! We appreciate your kind words about the ease of booking through Stashbee.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Very good service.

I wasn't aware of Stashbee until I used them for the recent Harry Styles concert at Wembley. What an amazing site, and experience. Making it very easy to connect with and contact with the space owner. Will defo use again.
Many thanks

17 June 2023
Stashbee logo

Reply from Stashbee

Hello Chris,

Thank you for discovering Stashbee and sharing your positive feedback!

We're thrilled to have played a part in making your experience for the Harry Styles concert at Wembley easier!

Kindest regards,
The Stashbee Team

Rated 4 out of 5 stars

Good value,easy to use

Good value,easy to use, secure, parking space.!

20 June 2023
Stashbee logo

Reply from Stashbee

Hello Mark,

Thank you for your review!

We're glad that you found our services easy to use and secure.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Authentic, trustworthy, reliable

Authentic, user-friendly interface. Excellent experience and communication. Highly recommend

21 June 2023
Stashbee logo

Reply from Stashbee

Hello Saud,

Thank you for recommending us!

We're delighted to hear you had an excellent experience with our authentic and user-friendly platform.

Kindest regards,
The Stashbee Team

Rated 3 out of 5 stars

Unprecented Scams

Recent scams have been discovered on Stashbee’s website and
possibly on other similar websites. Stashbee is on the case but beware:
If asked for money to view a property - Do not pay.
It will not be from Stashbee. Only a scammer will do that!
This is a warning about a new scam that has just come to light at Stashbee.
This is how t works:
On Stashbee's website you will see a photo, for example, of 'Ligia's' garage for £240 per month - it is huge and looks like it’s in the USA or Canada and is in the countryside.
But it is not – the address is Wandsworth Road London SW8, and on Google Earth there is no sign of 'Ligia’s' garage, it is a barber’s shop (with no garage behind).
To view the garage, the ‘garage owner' asks for a refundable £50.00 (to be repaid if you don’t like it or after rental expires - which doesn’t make sense.
Other scammers ask for £100.00).
DON'T SEND THEM ANY MONEY – IT IS A SCAM
I have detected 3 other SCAMS ON Stashbee’s website between 1st June and 10th June:
Randy's garage; Selina's garage and David's garage.
Stashbee is aware of this and says that it is unprecedented and they are working on stopping it. However, it is not going to be resolved overnight.
This scam was first discovered in early 1st June 2023.
Beware

1 June 2023
Unprompted review
Stashbee logo

Reply from Stashbee

Hi John,

Thanks for leaving your review and helping out other Renters by pointing out these scams. All of these listings have been removed from the site and we are monitoring new listings closely at the moment.

These scenarios are part of the reason Stashbee exists - to help Renters and Hosts avoid possible scams. All payments should be made via the Stashbee platform which allows us to protect you and your payments. We can provide a refund if the space is found to be not genuine.

Thanks again,
The Stashbee Team

Rated 5 out of 5 stars

All worked very smoothly

All worked very smoothly. Good quiet street in a quiet area.

6 June 2023
Stashbee logo

Reply from Stashbee

Hello Jerry,

Thank you for your review!

Glad to hear that the process worked out very smoothly for you.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Excellent Secure Parking

Excellent secure parking would highly recommend.

15 May 2023
Stashbee logo

Reply from Stashbee

Hello Lisa,

We appreciate your kind words and the high recommendation!

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Easy to use and safe

Easy to use, straightforward and safe, I quickly rented out my spaces and would definitely use again.

10 May 2023
Stashbee logo

Reply from Stashbee

Hello Wendy,

Thank you for your positive feedback!

We're thrilled to hear that you found our platform easy to use.

Kindest regards,
The Stashbee Team

Rated 4 out of 5 stars

The parking space was perfect for our…

The parking space was perfect for our event in Windsor. Easy to book and easy communication. Would definitely use again. Only downside was that a couple of days before the event the space got cancelled by the owner meaning no local spaces left. Managed to re book the same space and then double checked that this wouldn’t happen again. So worth keeping in mind that this can be cancelled by both sides on short notice.

8 May 2023
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Reply from Stashbee

Hello Janine,

We appreciate your positive feedback and are glad to hear that the parking space suited your needs!

Your insights about the cancellation process are valuable, and we'll do our best to ensure a smoother experience in the future.

Kindest regards,
The Stashbee Team

Rated 4 out of 5 stars

Easy to find and very convenient

Easy to find and very convenient, be great if they keep prices affordable

3 May 2023
Stashbee logo

Reply from Stashbee

Hello Martin,

Thank you for your review!

Glad to hear that you found our process easy and very convenient!

Regarding fees, we strive to provide a secure and convenient platform for both Renters and Hosts, and our fees contribute to maintaining a trusted and secure environment.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Easy to sign up

Easy to sign up. Got me a regular customer within a week. Would recommend

19 April 2023
Stashbee logo

Reply from Stashbee

Hello Philip,

Thank you for your recommendation!

We're glad you found it easy to sign up up with our platform and that you were able to find regular Renter within a week!

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Easy to use!!!

5 April 2023
Stashbee logo

Reply from Stashbee

Hello RC,

Thank you for your review!

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Easy

Easy, straightforward website to use. Was able to list my garage with no issues and secure payments set up.

5 April 2023
Stashbee logo

Reply from Stashbee

Hello Hs,

Thank you for your positive feedback!

We're glad to hear that you found our platform easy to use and that you had a smooth experience listing your garage.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Great service

Great service, quick with no fuss!

31 March 2023
Stashbee logo

Reply from Stashbee

Hello Russell,

Thank you for your positive review!

Kindest regards,
The Stashbee Team

Rated 4 out of 5 stars

Response from customer service was…

Response from customer service was great. It helped me out.

29 March 2023
Stashbee logo

Reply from Stashbee

Hello Jamie,

We're delighted to hear that our customer service team was able to assist you effectively.

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Awesome

Good Service

5 April 2023
Stashbee logo

Reply from Stashbee

Hello Lloyd,

Thank you for your positive review!

Kindest regards,
The Stashbee Team

Rated 5 out of 5 stars

Getting it asap was the win personally…

Getting it asap was the win personally for me,and my specific location was a bonus,so I was really happy with the service and still is,thanks again

13 March 2023
Stashbee logo

Reply from Stashbee

Hello De,

We're glad to hear that our platform was able to be a benefit to your specific location - that's fantastic!

Kindest regards,
The Stashbee Team

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