Starzspins Reviews 16

Reply from Starzspins

Mar 30, 2026

Hello,

Thank you for taking the time to share your feedback, we completely understand how waiting on a withdrawal can feel frustrating.

After reviewing your account, we can see that the winnings you’re referring to came from a free promotional offer. These types of bonuses do come with a wagering requirement, which needs to be completed before any withdrawals can be processed, as outlined in the promotion’s terms.

At the moment, it looks like the wagering requirement hasn’t been fully met just yet. Once that’s completed, we’ll be more than happy to move forward with your withdrawal request.

If you’d like, our support team is always here to help check your progress or answer any questions along the way, we’re happy to assist

Thanks again for your patience and understanding.

Kind regards,
Tyler

Reply from Starzspins

Mar 27, 2026

Hello,

We’re really sorry to hear about your experience and understand how frustrating this must feel.

We’d like to clarify that our games are not rigged in any way. All games on our platform operate using certified Random Number Generators (RNGs), ensuring that outcomes are completely fair and unbiased.

Additionally, we’d like to point out that we do not currently have a dedicated app. If you accessed our services, it would have been through a web browser rather than an official downloadable application.

That said, your feedback is important to us. If you’re open to it, we’d appreciate the opportunity to look into your experience further and address any specific concerns you may have.

Kind regards,
Daniel

Reply from Starzspins

Mar 19, 2026

Hello,

We’re sorry for the late reply and for the frustration you experienced.

We did encounter a temporary technical issue at the time of your deposit, which may have caused the initial rejection you saw. This has since been resolved, and your deposit has later been successfully credited to your account.

We apologize again for the disruption and appreciate your understanding. If you need any further assistance, please don’t hesitate to reach out to our support team.

Kind regards,
Daniel

Reply from Starzspins

Mar 19, 2026

Hello,

We’re sorry for the late reply and for the experience you’ve described.

We understand how frustrating it is to be waiting on verification, especially when you’re trying to withdraw your winnings. Please note that KYC is a required process before withdrawals can be completed, and it can only be finalized once all submitted documents meet the necessary criteria.

That said, a delay of several weeks and lack of clear updates is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and poor communication you experienced. There were periods where our verification processing times were longer than expected, but these have since been improved.

We want to reassure you that we do not refuse valid withdrawals once verification is successfully completed.

If your case is still unresolved, we encourage you to contact us again so we can review your account and assist you directly.

Thank you for your feedback, and again, we’re sorry for the frustration caused.

Kind regards,
Tyler

Reply from Starzspins

Mar 19, 2026

Hello,

We’re sorry for the late reply.

However, we must clearly state that we do not condone or accept accusations of illegal activity. Claims that we misuse or sell personal data are completely unfounded. We operate under strict regulatory and data protection requirements, and all customer information is handled securely and in accordance with applicable laws.

KYC verification, including identity and selfie checks, is a standard industry requirement designed to protect both players and operators. This process can only be completed once all submitted documents meet the necessary criteria.

We understand that waiting for verification can be frustrating, and we acknowledge that there have been periods of longer processing times, which have since been improved.

If you would like us to review your case properly, we remain available to assist through our official support channels.

Kind regards,
Daniel

Reply from Starzspins

Mar 19, 2026

Hello,

We’re sorry for the late reply and for the experience you’ve had.

We understand how frustrating it is to face delays when trying to withdraw, especially if support doesn’t feel helpful in the process. There were periods where our KYC verification times were longer than expected, which likely contributed to the wait you experienced, and we apologize for that.

We’ve since made improvements to both our verification timelines and support responses to provide a smoother experience going forward. If your case is still unresolved, we’d be happy to take another look and assist you.

Kind regards,
Tyler

Reply from Starzspins

Mar 19, 2026

Hello,

We’re really sorry for the late reply, and especially for how this felt from your side, we understand why the situation came across the way it did.

Regarding the delay you experienced, the 1–5 business day timeframe is our target, but around that period (including the holidays) we did face longer processing times than usual. That’s on us, and we’re sorry for the lack of communication while you were waiting.

It’s also important to mention that verification can only be completed once all submitted documents meet the required criteria. In cases where something isn’t quite right, it can unfortunately slow things down.

We want to reassure you that withdrawals are processed once verification is successfully completed, and we’d be more than happy to take another look at your case if it’s still unresolved.

Again, apologies for the frustration caused, especially over Christmas, and thank you for taking the time to share your experience.

Kind regards,
Daniel

Reply from Starzspins

Mar 19, 2026

Hello,

We’re sorry for the delayed response and for the experience that led you to feel this way.

We take concerns like yours very seriously and would like to clarify a few important points. While BlazeSpins is part of the same wider group as our brand, both casinos operate with separate structures and independent teams. We do not share or distribute player data between brands for the purpose of targeting or marketing.

Regarding account verification and withdrawals, these processes are required under regulatory obligations. KYC verification can only be completed once all the correct and valid documentation has been submitted and meets the necessary requirements. We understand how frustrating delays can be, and while there were longer processing times in the past, this has since been addressed and significantly improved.

We also strongly refute claims that we do not process withdrawals or that reviews are fabricated. We are committed to fair gaming, transparency, and operating in line with our licensing requirements.

If you are still experiencing any unresolved issues, we encourage you to reach out to our support team so we can review your case in detail and assist you directly.

We sincerely apologize again for the inconvenience caused and appreciate you sharing your feedback.

Kind regards,
Tyler