Starviewni Reviews 

BUYER BEWARE! Dangerous Installation & Negligent Workmanship
I am writing this to urge extreme caution to anyone considering purchasing a sauna from Raymond McCall at Starview Saunas.
In November 2025, we invested £7k in a luxury sauna. Communication was poor from the start, but it was finally installed in February 2026. After just 10 weeks, the entire 70kg heater tore completely off the wall and collapsed. It ripped heavy-gauge live electrical cabling through the structure, causing severe structural damage and creating a terrifying fire and safety hazard in our home.
When Ray came the next day, his solution was to suggest makeshift repairs using scrap metal and an angle grinder, admitting he couldn't restore it to its original condition. We were shocked to learn he had mounted a 70kg heater using just four screws into 4mm thick cladding. He shrugged it off with a "these things happen" attitude, claiming that because it lasted 10 weeks, the installation wasn't the problem.
He promised to return with a formal repair proposal from his suppliers by the following Monday. We never heard from him again.
After I sent a formal request via recorded delivery rejecting the sauna and demanding a refund, Starview responded to our legal letters with blatant falsehoods. They claimed we upgraded to the high-spec Huum heater against recommendation, making it a "customer-led" issue that they aren't responsible for. This is completely untrue. This was a single, unified purchase. He never warned us against it; he was simply very happy to take our money and install it.
If you are investing thousands of pounds in a luxury sauna, do not risk your home or your safety. Choose a supplier with a proven commitment to professional workmanship, safe installation, and reliable after-sales support.

First spotted Starviewni at the Balmoral show where they had a fantastic show on display. I then made an appointment to visit their showroom where I decided to purchase a reef spas Sumatra and a heat pump. Ray, Amy and Justin were all very helpful during the buying process. They were friendly knowledgeable and I felt more than happy buying from them. I had a bit of prep work to get done before the installation could be done so Ray kindly held my tub in his store while I was getting the area prepared. During the prep work my electrician had numerous questions and Ray answered my calls and answered my questions with no issues and outside of normal working hours which I felt was great customer service.
When the work was complete the installation booking was made and Ray accommodated my request for an afternoon install.
On the day of the install both ray and john completed the work efficiently and left no mess. All the packaging was cleared away and the work carried out to a great standard. Very pleased with the product and wouldn’t hesitate recommending StarviewNI to anyone. Great job well done.