StarTrack Reviews 470

Amazing Star Track. FOUR days to get a package 2 hours up the road. And then the solar light showed up smashed. Did you take responcibility for the damage? NO! Instead you informed me parcels go through many machines at your depots and you can guarantee they will not be damaged. The damage was done between pick up and delivery but you told me to contact the seller for a replacement. You asked for picures and i sent one of the box and the light.Your excuse? You admit the box was damaged and a hole in it when it got to the depot but no one wrote a damage report so not responcible.Nice move. If you don't write a damage report, you don't have to pay for the damage. That should save you some money shouldn't it!

Would be zero stars if that was an option.
Ordered heart medication online as usual, paid for star track to cover me as I was a bit late to order. Was stoked when I was told it would be next day delivered. Didn't arrive the next day despite waiting all day at home for delivery. Called as I would now need the product the next day, was told a team leader would call me back, they didn't. Called next day, told it would arrive that day. Still didn't, called again and a further 4 times, still no answers, only lies and treated like life did not depend on the delivery was eventually told the next day would be the delivery day, meanwhile that's 2 days without meds. Was told their minute by minute tracking doesn't work that they're "working on that internally" also their 24 hour courier service does not exist - mind you I'm 20 minutes from a capital city (I'd have different expectations if I lived more isolated).
Refused me a refund on the express service I paid for
Refused to cover my expenses of buying in store (3x the price)
Told me to "raise the issue with supplier"
-Refused to allow me to pick up from their depot at my own expense
- Tried to place blame on sender as well as aus post
- Team leader Refused to speak with me and only called me back after 6 calls
- False advertising on their website regarding their apparent services

This is the worst company that I've ever dealt with. Trustpilot should introduce a zero star rating just for "Star Track". I have never had a a delivery completed without problems, I'm surprised they are still in operation. The level of incompetency is astounding.

As soon as I got the notification that Dell used StarTrack to deliver, I knew it would be a few extra days till I received it. Supposed to deliver in business hours. Attempted 17:23. No one home. Can’t rebook online as still says out for delivery so have to wait to tomorrow. No card left in post box. Honestly, how are this company still in business. How have Australia post not got rid of them? I frankly think less of Dell for using them. Utterly useless.

Even after AustPost addressed the silly excuse of why they and StarTrack were the only couriers not to deliver to our door, after months of complaints, I received another attempted delivery notification today, when no attempt was made.

They did deliver for a while, after having a representative call into our place and call BS on the reason their drivers had not been delivering, but it looks like they have reverted back to the old practice of driving straight to the Post Office.

I really don't know why anybody in business would risk their reputations by using StarTrack and paying for a delivery service which clearly is not provided (at least constantly in our case). A courier/delivery service that doesn't even attempt to deliver, but said it attempted to deliver, is a fraud.

I have heard similar complaints, after being required to travel to collect items which were meant to be delivered, at the Post Office.

Wish there were negative ratings.

Worst ever delivery company, don't even deserve a star

Absolutely useless, incompetent courier service. If I could give negative stars, I would. Had an important package scheduled for delivery, and as usual, they completely botched it. I was home the entire time, waiting right by the door. No knock, no doorbell – just a notification saying they "attempted" delivery, which is an outright lie. This isn’t the first time either; this is the second time in a matter of weeks. They just sent it straight to the post office, which is a major hassle and not exactly close by.

StarTrack clearly doesn’t care if their customers have transportation issues or physical limitations – they can’t even be bothered to do their job properly. BUSINESSES, PLEASE STOP USING STARTRACK! They clearly don’t understand the basics of a delivery service: you had one job, and you failed again and again.

My non-express package from auspost got on board for delivery and arrived 11 am while my startrack parcel from the same location still sitting on the depot next door to my house. They don't let me go in and collect it and said if I want to collect they can send the parcel back to the origin point (3 hours away) and I can drive there to collect I mean what kind of logic is that?
It's medication too, always late for delivery and when delivery is done on time, they don't attempt to deliver, just drop off a card, so you have to wait all day to collect from the local post office. Can you please fix your logistic system so locals can actually collect their parcel if it's urgent so we don't have to either wait all day or next day.
At the moment, my parcel has been sitting next door to me all day today and expectancy for tomorrow afternoon. How can we fix that so I can get my medication at a good time?

It never ceases to amaze me how a parcel can travel 15000kms from Europe to Australia and clear customs in 2 days, yet StarTrack can take up to a week to get something from Brisbane or Sydney to Adelaide...by air! Sometimes they're good, but I'm often left disappointed. Their sorting facility processing times are woeful. Had a temperature sensitive parcel sit in Brisbane for 2 days this week and now another parcel arrive in Adelaide early this morning, but of course it can't be delivered until next week. The 'expected delivery' dates are a frustratingly optimistic.

What an absolute waste of time this useless organisation is ... No tracking information , they don't deliver to your door , they never leave a card , just a text message saying that your parcel has been left at the post office .. Aust post tracking is the only necessary tracking ... Absolutely useless organisation....

Terrible, late, poor customer service, bad condition, there is not a single good element of Startrack they are the most incompetent, impossible, low grade in an industry with a lower than normal reputation.

Absolutely useless.

I ordered a parcel online. It said it would be delivered on either 3/10 or 4/10 (today). The StarTrack tracking said expected delivery date to be the 3/10. The package sat in Melbourne until 4/10 and finally arrived in Brisbane at midday.
StarTrack are now saying that it will not get delivered until next Wednesday the 9/10, 5 days late. I needed this package to finish a unit assessment which is ironically due on Wednesday, guess I won’t be passing that assessment now, $5000 down the drain which I will now have to pay again to redo the subject as the post didn’t arrive is not an acceptable reason for an extension. And the worst part is, there is no way of collecting the package from StarTrack directly when they can’t be bothered to do their one job, deliver packages.

Thanks heaps StarTrack. Useless as always.

Maybe everyone should report to the ombudsman Startrack needs serious investigation please read reviews before using this company

I want to be Star track driver.Ah yes...getting loaded up and off we go...Id better make sure that I reach my delivery destination between 8.30 and 9.30 am on a weekday,Im sure no one will be at home ,I might leave a Sorry,missed you card or maybe not ..see how Im feeling.I do have the one issue of the unemployed man who could be home,but heck he aint got no money to buy anything and more likely he is still asleep anyway...just hope he aint feelin frisky that mornin.Anyway I will return to the depot with the truck still full and get a good pat on the back from the supervisor....he will quip ' Let those clowns come here and pick their stuff up,we have done our part' Ah yes ..I have a great job.

Purchased a swimming cap from a supplier in Melbourne. Bought yesterday, 11 September 2024.
Sent by the supplier through Star track.
I received it in Perth today, at 10.09 am.
Very impressed with how quickly I got it !
Very impressed with how quickly b

I called in today to have a parcel re-delivered. After waiting 10min for a staff, i finally spoke to someone - only to be advised that the correct tracking number is not showing on their system and transferred me again to a different department waiting on hold for over 30min.

Finally got through and was advised it was the same department as the previous staff. It turns out that James the previous staff did not want to continue the conversation and decided to transfer me to the same department for another staff to help instead. Appalling service.

I wish there was a way to give minus stars
It is not so much the delays or the actual hardship of having things lost in transit, which is already an issue since we are talking about essential medication, but it is the bluntness of the people, that regardless of the situation are always able to turn it around and never take responsability for their failures, flaws and disservice. If I could, I would train a pigeon instead of paying any money to these bloodsucker failure of a service. Wanna lose your parcel? your sh** and your money? please, book with StarTrack, you won't be disappointed

Absolutely useless! Critical medication needed and assured next day delivery but they just don’t care and always gets here late. Not good enough and no respect or consideration for the customer in need of life and death medicine. Very sad and absolutely pathetic of such a big company.

Delivery driver refused to drive into the street and carry the items to be delivered.

Poor experience. Delivery driver cited narrow street (which is absolutely not the case) and asked us to drive to another street to pick up the item ourself.