StarTrack Reviews 470

I have never experienced a worse delivery service. The package sent to me from Sydney to just outside Canberra has been stuck for over a week. I could have driven there and back many times. I will no longer buy from any store that ships using StarTrack and I will always ask from now on.

Once again the Startrack delivery person had a pre-written card that they quickly took a photo of and fled with no attempt to even try to actually deliver the package. Like I heard them arrive, was making my way to the front door and they were already driving off. I guess I need to be faster to catch them in the act because hot damn is this ridiculous.

I called the customer care line and the person on the other side I could hardly hear them as there mic was so soft and then I was told that I can’t collect or redirect my package as the sender has so change the deliver authority.

I said your driver has it or why can’t I come to the depo to collect and they said no it has to be sent back to where it came from…… I am not happy with this and this is unreliable.

How did Startrack get the contract with Australia Post? What shenanigans and skullduggery brought that about?
They consistently fail to deliver parcels to the correct addresses; furthermore, they drop off at distant post offices. It is a penance to use Startrack with Australia Post. I have better luck with the various couriers through Transdirect who pick up and deliver door to door.

How hard is your job?
Ive paid $15 for courier needed meds from Melbourne and every time I get a notification of attempted delivey. Ive spoken to Startrack and My local PO (drivers dont work for the local po)
many times and nothing changes, why?
Why are we paying you if we then have to go out and pick it up?
You need to implement a better policy that proves attempts because as you see from the majority of reviews its a commen problem you have with the lazy entitled employees of yours.

Woefully incompetent.
How does this company keep opperating with such obviously incompetent staff? How do they keep their jobs?
Why doesnt this company rectify the customer issues?
I pay for a service and never get my delivery?
A Civil lawsuit is coming your way.

I ordered a product from Apple and waited dutifully for it to be arrive only to b told it had been delivered. A delivery had been attempted at my neighbour's house and when they weren't home it was forwarded to a post office. I rang Startrack to get them to organise for the correct delivery but I was told once it was at the post office they could do nothing. Fortunately I was able to cancel my order with Apple and get a refund. Complaint process was obscure and protracted. Staff were quite nice, but company policies clearly stopped them being. able to help. Apple yes, Startrack, a pox on you.

​I still fail to understand how Startrack, which is the parcel delivery arm of Australia Post, either cannot - or refuses to - deliver to an Australia Post parcel locker.

The whole point of registering for an Australia Post parcel locker, which is very close to my home, is for safe and reliable delivery to a convenient delivery address. Whenever a retailer chooses to use Startrack as their (non)delivery service, all these benefits are lost; the parcel goes straight to a post office and I have to wait several days or weeks until a gap in my working hours coincides with post office working hours. And then pay $9-12 each way for an Uber, to get to and from that post office.

So, as I have asked many times before: What is the POINT of Startrack?

In my experience, Startrack ALWAYS guarantees:
a) Failure to deliver to the specified address (EVERY time)
b) Delays in receiving parcels
c) Inconvenience
d) Additional costs

You will pay them only for you to go pick up the "delivery"

Faceless corporation set up to give you the run around. If this is management, I'm a monkey.

The worst , trying to redirect my parcel ,days on the phone only to be told I can't then operator hung up on me.

Having looked at the reviews I stood in front of my house, next to the post box and waited. Surprise surprise, I saw your truck drive by, slow down by my house and then keep going. It's a road with free parking and there was not a car in sight. I live in a house with a single door. Next thing I know, the deliver was 'attempted'. Somehow, it all just happened to get recorded on my camera. It will find its way onto social media and the post will be boosted with you tagged in it. Enjoy the free negative marketing!

I don’t even want to give one star. I’m in apartments, they can’t work out how to deliver and no section to even try to leave instructions. Don’t even bother trying to get a hold of them, circus! Avoid…

What in the hoop jumping, pointless administrative joke of a ‘delivery’ company is this?
Can’t deliver (or knock) a package-package goes to depot.
Card says you can pick up from depot next day. Except you can’t because it’s out for delivery again apparently. Can’t give authority to leave because it has to go back to the depot for a special sticker in order to be left. Can’t use the website to organise a new delivery date because it’s not mobile compatible and crashes. Can’t call because there’s like one person working in the call centre.

Got delivery today, we are all at home and I gat this message :
Your parcel from STYLETREAD ONLINE was delivered today. As the premises were unattended your parcel has been left as instructed. Do not reply
Did not even bother to ring the bell
So dishonest

Every single time there is a package delivery failure submitted by their drivers. Every time!!! They just slip the flyer through and not a single attend to deliver the package even is sent a premium delivery.

Worst company (yes its really Australia post)they called me to organise a pickup i stayed in all day and icalled them at 430 and they couldnt give me answer if they are still picking up today the guy said they can re schedule (waste another day at home )

I've never, ever received a Startrack package at my door, even when the front door was open & I was at home all day. Has anyone ever received a Startrack package without having to go to the post office to collect it? I have a theory that they just deliver your package to the nearest Post Office without ever even trying to drop it off at your door & then send you a message that they tried to deliver it.

ordered items from bigw online ....supposed to get home delivery ..instead my parcel was off loaded at the local post office and had a 20 klm drive to pick it up. What is the point of aust post using a courier company if they don't deliver...another Aust post stuff up

Ordered an item from The Netherlands. UPS picked it up and passed it through three countries, arriving three days later. They transferred it to Startrack (depot it next door to them at Botany NSW), Startrack reported it missing the next day. Then it was reported to be in Melbourne, 983km away, two days later, but no report since. Their position is to wait two weeks, and it will turn up. Absolutely worst service.